said by jbob:
These guys shouldn't get a pass but does anyone else think the Comcast technical contact/manager should have been a little more proactive about this? Rather than blowing them off maybe he should have at least checked some things. I think if I were a Comcast Exec this guy might be handed his walking papers if what the hackers said is true.
I probably would have blown them off too - but not before I recorded their account # for safe keeping.