Modsquad
join:2003-01-21
Spring, TX
| reply to yock
Re: ugh
You must not have ever tried to rationally resolve an issue with Comcast. It's next to impossible. Here in the Houston metro area, we had Time Warner/Road Runner service & they were bought out by Comcrap...errr, Comcast and let me tell you, the service is night & day different. It took them two weeks just to call me back to tell me if I could even get service in my subdivision that's at least 6 years old and I have friends down the street with their service. Then trying to get my own cable modem (which was the exact same model as the ones they hand out at the store front) I couldn't even get it online, for at least 4 weeks now....and I go get one of theirs, and it doesn't work about 90% of the time because the tech that came out initially didn't balance the connection or check for interference.
I have been transferred to every department & it never got resolved....I've went thru a few thousand 'roll over' minutes I had stored up on my cell phone....(i don't have a land line) so yes, it's VERY frustrating having to call back & get some NEW moron & having to spend countless amounts of time RE-explaining the situation because they are not adept enough to escalate you to someone that CAN fix the damn problem or at least have someone contact you that can.
I don't know HOW the hell they stay in business with the crappy customer service they have. |
|
dadkins
Can you do Blu?
Premium,MVM
join:2003-09-26
Hercules, CA
 ·Comcast
| said by Modsquad  :You must not have ever tried to rationally resolve an issue with Comcast. It's next to impossible. ... I have. They did quite well unf**cking the issue.
Modem snafu and ARRIS not being able to cope with Blast.
They sorted it out and I fly.
Ask anyone here! 
So, because you or someone else has an issue or a bad experience, doesn't mean we all will.
This "hacker" needs mommy to slap him.
I hope he does time with Bubba! 
--
Think outside the Fox... Opera |
|
Nightfall
My Goal Is To Deny Yours
Premium,MVM
join:2001-08-03
Grand Rapids, MI
 ·Site5.com
 ·AT&T Midwest
·Comcast
| reply to Modsquad
said by Modsquad :You must not have ever tried to rationally resolve an issue with Comcast. It's next to impossible. Here in the Houston metro area, we had Time Warner/Road Runner service & they were bought out by Comcrap...errr, Comcast and let me tell you, the service is night & day different. It took them two weeks just to call me back to tell me if I could even get service in my subdivision that's at least 6 years old and I have friends down the street with their service. Then trying to get my own cable modem (which was the exact same model as the ones they hand out at the store front) I couldn't even get it online, for at least 4 weeks now....and I go get one of theirs, and it doesn't work about 90% of the time because the tech that came out initially didn't balance the connection or check for interference. I have been transferred to every department & it never got resolved....I've went thru a few thousand 'roll over' minutes I had stored up on my cell phone....(i don't have a land line) so yes, it's VERY frustrating having to call back & get some NEW moron & having to spend countless amounts of time RE-explaining the situation because they are not adept enough to escalate you to someone that CAN fix the damn problem or at least have someone contact you that can. I don't know HOW the hell they stay in business with the crappy customer service they have. Last time I checked 2 wrongs don't make a right. |
|
Modsquad
join:2003-01-21
Spring, TX
| I'm not justifying what the kid did, interfering with everyone else's service is in no way the right thing to do, but rather I know how insane dealing with inept customer service people can make you feel. They have been driving me batty! Do I want to throw my comcast devices into the street & run them over with my Jeep? Yes! Do I want to make everyone else as mad as me by interrupting their service? No. |
|
yock
TFTC
Premium
join:2000-11-21
Fairfield, OH
| reply to Modsquad
said by Modsquad :You must not have ever tried to rationally resolve an issue with Comcast. It's next to impossible. An irrational response to an irrational situation is still irrational. The mature thing to do would be to cancel service. As it stands, this young man simply committed a federal crime trying to make his point. In the process, he contributed to the very problem that drive him to commit the crime.
How's that for stupid? |
|
JamesPC
join:2005-10-12
Orange, CA | reply to dadkins
I second that dadkins. "Slap him", someone! |
|
Hehe
@ssa.gov
| reply to Nightfall
said by Nightfall :Last time I checked 2 wrongs don't make a right. But 3 do! |
|
Cjaiceman
Premium,MVM
join:2004-10-12
Parker, CO
·Comcast Workplace
·Comcast
| reply to dadkins
said by dadkins :So, because you or someone else has an issue or a bad experience, doesn't mean we all will. This "hacker" needs mommy to slap him. I hope he does time with Bubba! Yea, just because your service sucks doesn't mean we should all have to suffer. I give you my simpathy for your connection and service not being what it should be, but let those of us who enjoy our connection actually enjoy it.
I also have to side with dadkins because my service has also been superb. Every tech and rep I have talked too has gotten the problem fixed in a reasonable amount of time and with minimal effort. I even dare say their service is decent |
|
Necromantik
@rr.com
 from:
Tzale
| reply to dadkins
Hackers are cool. |
|
sally meadow
@comcast.net | reply to Modsquad
why stay with a company youre unhappy with anyway |
|
koma3504
Advocate
Premium
join:2004-06-22
North Richland Hills, TX | reply to Necromantik
No they are not |
|
hottboiinnc
ME
join:2003-10-15
Cleveland, OH
·Time Warner Cable
·buckeye cable
| reply to Modsquad
modsquad- Comcast did NOT buy out the TWC area there. It was an agreement that took place when the two of them took over Adelphia. One did not buy the other. the system just changed hands.
Also if you don't like Comcast; sign up with AT$T's shitty DSL service. |
|
Desdinova
join:2003-01-26
Gaithersburg, MD
1 edit | reply to Nightfall
"Last time I checked 2 wrongs don't make a right."
Neither does one. But at least two strikes a balance! |
|
CConverse
join:2006-01-31
Syracuse, NY
| reply to dadkins
said by dadkins :This "hacker" needs mommy to slap him. HAHA!
I 100% agree. If I were his mom I'd slap him for sure. |
|
james
join:2001-02-26
antarctica | reply to Necromantik
said by Necromantik :
Hackers are cool.
You saying that made them not cool. |
|
james
join:2001-02-26
antarctica
| reply to Nightfall
said by Nightfall :Last time I checked 2 wrongs don't make a right. That's an old wives tale.
Locking someone up for 25 years against their will is wrong, yet it's right when they have done wrong against someone else. Proof that 2 wrongs makes right. |
|
Topher
@comcast.net
| reply to yock
Stop Suggesting Cancellation, it's rarely an option!
All of you idiots that said "why don't they just cancel" ever consider that Comcast may be their only option (nor that Comcast gives a crap if they lose one of their millions of customers)? Comcast exercises their monopoly muscles by allowing service to become crappy and not want to hire enough competent people to fix it in a timely manner (I atleased want it fixed in a few months not 1 year of phone calls and wasting my life for "routine maintenance" to finally fix it). Sometimes a company needs to get it's ass kicked to do something, especially when they are the only company that provides the affordable service that you need. Customers of the company just get stuck in the cross fire occasionally. I'm not condoning what the kid did, but I am agreeing that the general population of Comcast employee's are incompetent or don't have enough power to get something fixed, as with most big corporations. They need to take a little more responsibility when their systems break down. What the smart ass kid should have done was "try" to get a few neighbors with the same gripe and send it off to the local news station with a story of how hard he tried (if at all) to get Comcast to resolve the problem. I wasn't fortunate to have any neighbors that cared enough. |
|
cao1964
join:2000-08-09
Danville, PA | reply to Necromantik
Re: ugh
They are very cool, crackers are not. |
|
