said by Modsquad 
:You must not have ever tried to rationally resolve an issue with Comcast. It's next to impossible. Here in the Houston metro area, we had Time Warner/Road Runner service & they were bought out by Comcrap...errr, Comcast and let me tell you, the service is night & day different. It took them two weeks just to call me back to tell me if I could even get service in my subdivision that's at least 6 years old and I have friends down the street with their service. Then trying to get my own cable modem (which was the exact same model as the ones they hand out at the store front) I couldn't even get it online, for at least 4 weeks now....and I go get one of theirs, and it doesn't work about 90% of the time because the tech that came out initially didn't balance the connection or check for interference.
I have been transferred to every department & it never got resolved....I've went thru a few thousand 'roll over' minutes I had stored up on my cell phone....(i don't have a land line) so yes, it's VERY frustrating having to call back & get some NEW moron & having to spend countless amounts of time RE-explaining the situation because they are not adept enough to escalate you to someone that CAN fix the damn problem or at least have someone contact you that can.
I don't know HOW the hell they stay in business with the crappy customer service they have.
Last time I checked 2 wrongs don't make a right.
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