Topic 'Actiontech 701c Modem' in forum 'TDS users forum' - dslreports.com http://www.dslreports.com/forum/Actiontech-701c-Modem-20564270 en Fri, 10 Feb 2012 11:24:59 EDT Fri, 10 Feb 2012 11:24:59 EDT Re: Actiontech 701c Modem http://www.dslreports.com/forum/Re-Actiontech-701c-Modem-20831211 http://www.dslreports.com/forum/Re-Actiontech-701c-Modem-20831211 Tue, 22 Jul 2008 14:05:58 EDT Re: Actiontech 701c Modem http://www.dslreports.com/forum/Re-Actiontech-701c-Modem-20827472 http://www.dslreports.com/forum/Re-Actiontech-701c-Modem-20827472 Mon, 21 Jul 2008 19:47:01 EDT Re: Actiontech 701c Modem http://www.dslreports.com/forum/Re-Actiontech-701c-Modem-20812566 http://www.dslreports.com/forum/Re-Actiontech-701c-Modem-20812566 Fri, 18 Jul 2008 15:34:13 EDT Re: Actiontech 701c Modem http://www.dslreports.com/forum/Re-Actiontech-701c-Modem-20812479
And you can bet that even if the higher ups know about it and know how to fix it, they are cutting corners and are not willing to spend the money to make their service reliable. ]]> http://www.dslreports.com/forum/Re-Actiontech-701c-Modem-20812479 Fri, 18 Jul 2008 15:14:40 EDT Re: Actiontech 701c Modem http://www.dslreports.com/forum/Re-Actiontech-701c-Modem-20812333
I'm going to see how it goes with the new modem, but it seems as if TDS might have oversold not only their bandwidth, but the line capacity, or the lines are getting old enough that they've degraded.

I'm really not sure what is going on at this point. The only reason that peak hours should matter is if the copper is degraded to the point that bleedover is occurring, or that's what my limited knowledge of the situation is saying anyway.]]> http://www.dslreports.com/forum/Re-Actiontech-701c-Modem-20812333 Fri, 18 Jul 2008 14:41:21 EDT Re: Actiontech 701c Modem http://www.dslreports.com/forum/Re-Actiontech-701c-Modem-20811898 http://www.dslreports.com/forum/Re-Actiontech-701c-Modem-20811898 Fri, 18 Jul 2008 13:05:22 EDT Re: Actiontech 701c Modem http://www.dslreports.com/forum/Re-Actiontech-701c-Modem-20811608
Are you noticing any particular time of day that it's worse?]]> http://www.dslreports.com/forum/Re-Actiontech-701c-Modem-20811608 Fri, 18 Jul 2008 12:06:37 EDT Re: Actiontech 701c Modem http://www.dslreports.com/forum/Re-Actiontech-701c-Modem-20811518
I actually have a few of the router/modem/wifi Actiontecs laying around that I may try connecting up in place of this 701c to see how they perform. Now I just have to wait for them to bump me back up. ]]> http://www.dslreports.com/forum/Re-Actiontech-701c-Modem-20811518 Fri, 18 Jul 2008 11:45:12 EDT Re: Actiontech 701c Modem http://www.dslreports.com/forum/Re-Actiontech-701c-Modem-20811341
My modem is able to connect at 12 meg (or, when they slowed my connection down to try to stablize it, 8 meg), and I still had the same issues. If replacing the modem doesn't help, I'll also have to drop to 4 meg service.]]> http://www.dslreports.com/forum/Re-Actiontech-701c-Modem-20811341 Fri, 18 Jul 2008 11:12:31 EDT Re: Actiontech 701c Modem http://www.dslreports.com/forum/Re-Actiontech-701c-Modem-20810891
SNR is 16/13 right now. It was in the 20's last night if I remember correctly.

Near End CRC Errors : 164/0
Far End CRC Errors : 1787/0

Near End RS FEC : 18020/0
Far End RS FEC : 178391/0]]> http://www.dslreports.com/forum/Re-Actiontech-701c-Modem-20810891 Fri, 18 Jul 2008 09:44:04 EDT Re: Actiontech 701c Modem http://www.dslreports.com/forum/Re-Actiontech-701c-Modem-20806105 http://www.dslreports.com/forum/Re-Actiontech-701c-Modem-20806105 Thu, 17 Jul 2008 12:56:08 EDT Re: Actiontech 701c Modem http://www.dslreports.com/forum/Re-Actiontech-701c-Modem-20805760 http://www.dslreports.com/forum/Re-Actiontech-701c-Modem-20805760 Thu, 17 Jul 2008 11:54:53 EDT Re: Actiontech 701c Modem http://www.dslreports.com/forum/Re-Actiontech-701c-Modem-20802800
What does your SNR look like? Is that good? And how many CRC and RS FEC errors are you seeing?]]> http://www.dslreports.com/forum/Re-Actiontech-701c-Modem-20802800 Wed, 16 Jul 2008 20:51:27 EDT Re: Actiontech 701c Modem http://www.dslreports.com/forum/Re-Actiontech-701c-Modem-20801903
I simply changed my modem to ADSL2Plus. I suppose it could still be something on the CO side of things that is wrong and I will have to have them check into that.

This is getting to be incredibly frustrating. It is TDS's job to get this to work and I am on the phone with them several times a week now, taking time off of work to meet with their techs and still nothing. This makes me want to sign up for Charter and say goodbye to TDS. ]]> http://www.dslreports.com/forum/Re-Actiontech-701c-Modem-20801903 Wed, 16 Jul 2008 17:41:09 EDT Re: Actiontech 701c Modem http://www.dslreports.com/forum/Re-Actiontech-701c-Modem-20801180
quote:
1). Why would a change they make at at the CO effect the settings that the modem should use? I assumed that the settings that the modem defaults to would work since it's what TDS sent me in the first place.


The negotiated mode is what I was wanting you to look at, and I wasn't even aware that you could change it yourself. I wanted you to have TDS look at the provisioning, and make sure that it's properly set up. Sounds like you've been through that part before.

quote:
2). Isn't 10 meg down good for a 10Mbps service? I mean, I have 10Mbps and I can only get roughly 7Mbps down, and I am fairly close to the CO in Verona. I guess I am not clear on what you were saying about "at most it was getting 10 meg down for the max speed". At most I get 7 meg down...


Well, look at it as a highway. You have to move 10 cars per second one way; you either have enough room to move 7 cars, 10 cars, or 12 cars. When you can only move 7 cars, but you're trying to send 10 through, it's not going to work at all obviously. You have to slow it down to 7 cars. When you have room for 10 cars, it'll work, but with many accidents, as the cars are all right on top of each other. When you have room for 12 cars, everything moves along much more smoothly.

When it slows down, it's because the modem and DSLAM can't negotiate the proper speed for some reason. Generally, this is due to noise on the line, though I'd think other issues could also cause it.

quote:
3). How do I know if ADSL2Plus is what I need for my modem and whatever port I am on at the CO? It seems like this would be something that TDS should check when they come to the site.


That's determined by the CO. They can change it on their end; sometimes they don't set it right. I'm assuming you need it because that's the meathod that can negotiate 10 meg service properly; whether other meathods can or not, I'm not sure.

Tech support certainly isn't very helpful in this area, unless you get one of the good ones. I've had some VERY good tech agents, but today got one that knew next to nothing. Chances are, it'll have to be a field tech to look into this properly for you, unfortunately.]]> http://www.dslreports.com/forum/Re-Actiontech-701c-Modem-20801180 Wed, 16 Jul 2008 15:34:53 EDT Re: Actiontech 701c Modem http://www.dslreports.com/forum/Re-Actiontech-701c-Modem-20798079 I have a few additional questions...

1). Why would a change they make at at the CO effect the settings that the modem should use? I assumed that the settings that the modem defaults to would work since it's what TDS sent me in the first place.

2). Isn't 10 meg down good for a 10Mbps service? I mean, I have 10Mbps and I can only get roughly 7Mbps down, and I am fairly close to the CO in Verona. I guess I am not clear on what you were saying about "at most it was getting 10 meg down for the max speed". At most I get 7 meg down...

3). How do I know if ADSL2Plus is what I need for my modem and whatever port I am on at the CO? It seems like this would be something that TDS should check when they come to the site.]]> http://www.dslreports.com/forum/Re-Actiontech-701c-Modem-20798079 Wed, 16 Jul 2008 00:15:18 EDT Re: Actiontech 701c Modem http://www.dslreports.com/forum/Re-Actiontech-701c-Modem-20795545
Last night the port I was using at the CO went bad. They changed ports, but didn't change the provisioning. So when I'd look at the stats for the modem, it'd start out great, but at most it was getting 10 meg down for the max speed. This was causing me to use 100% of the potential connection; errors and modem restarts followed.

So if you havn't already, make sure that the modem is provisioned properly. For my connection (10 meg, Actiontec 701c modem), my connection type lists ADSL2Plus, if that helps.]]> http://www.dslreports.com/forum/Re-Actiontech-701c-Modem-20795545 Tue, 15 Jul 2008 16:17:38 EDT Re: Actiontech 701c Modem http://www.dslreports.com/forum/Re-Actiontech-701c-Modem-20788429 http://www.dslreports.com/forum/Re-Actiontech-701c-Modem-20788429 Mon, 14 Jul 2008 10:26:43 EDT Re: Actiontech 701c Modem http://www.dslreports.com/forum/Re-Actiontech-701c-Modem-20774402 http://www.dslreports.com/forum/Re-Actiontech-701c-Modem-20774402 Fri, 11 Jul 2008 10:11:16 EDT Re: Actiontech 701c Modem http://www.dslreports.com/forum/Re-Actiontech-701c-Modem-20627842
When the tech came out to make the upgrade to 10Mbps he installed a filter at the point where the phone line enters the house (basement wiring panel). I don't know if this is something they do for all DSL installs now, or if it's only something they do with the new 10Mbps service. Anyway, the device filters all phone lines in the house except the one that the modem plugs into, which makes sense. But since the jack for the modem in one room actually shares a drop with the phone/answering machine jack in a different room, the phone was never filtered. The tech never bothered to check if the modem was the only unique device on the unfiltered line.

This led to dropped connections for a day or two before I figured out that the phone shared the line with the modem. I eventually removed all unnecessary lines from the filter and moved the modem to the basement. It is now hooked directly into the pass-through on the filter with a short phone cable. The only other line hooked to the filter is a rather short run of new cat5 for the phone.

At this point I still experienced disconnects. I called TDS and they made me go through the standard checklist of issues (how many lights do you see? etc) and opened a ticket on the issue. I had a friend who works for TDS check my line from their end and he stated that it looks like the best the line can do is about 8Mbps down and 700kbps up (about 6Mbps/600kbps from internet speed tests), but even that is borderline, so he took the line speed down to that and things got somewhat more stable. I don't know if the original tech checked the signal in the basement or if he just checked it outside, but I would have thought they would have set the speed to something that would have stayed stable instead of jacking it up to 10Mbps and taking off once the modem light comes on and I can load google.com.

So now I don't know what to do next. I could call TDS and jump through their hoops over the phone, only to have them close the ticket as "resolved" a week later like last time. Right now I have only the modem and the short run of cat5 for phone hooked up, so I doubt the line inside the house is causing the slowdown. I live in downtown Verona, so I don't believe the line would be a long run from the Verona CO. I asked TDS for the modem only option (hence my original post) and am now using my own IPCop router. This helped resolve some issues with the unreliable Actiontec 704 router. The connection still goes out a few times per day and my speed is about 6Mbps down/ 600Kbps up, which is not bad, but it is not exactly 10Mbps. And if they bump the speed down more, it may be more stable, but then I might as well go back to 4Mbps for the lower rate.]]> http://www.dslreports.com/forum/Re-Actiontech-701c-Modem-20627842 Wed, 11 Jun 2008 16:27:38 EDT Re: Actiontech 701c Modem http://www.dslreports.com/forum/Re-Actiontech-701c-Modem-20616201 http://www.dslreports.com/forum/Re-Actiontech-701c-Modem-20616201 Mon, 09 Jun 2008 15:56:43 EDT Re: Actiontech 701c Modem http://www.dslreports.com/forum/Re-Actiontech-701c-Modem-20597382
I used it at first as most probably do as a router, but I didn't like the way firewall rules are entered nearly as well as a smoothwall box (which I had been using before for satellite to have the squid cache.) So I ended up just switching the 724 to transparent bridged mode and hooking it to my smoothwall box which acts as my gateway and gives me better firewall interface, graphs of traffic per client machine, IDS logs, and squid cache to save a little bandwidth and be green to make up for the big files I transfer ;)
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Very happy TDS DSL user | Wildblue in Lake Michigan]]> http://www.dslreports.com/forum/Re-Actiontech-701c-Modem-20597382 Thu, 05 Jun 2008 17:41:38 EDT Re: Actiontech 701c Modem http://www.dslreports.com/forum/Re-Actiontech-701c-Modem-20597051
How do you like the 724? I have only ever used the 704 and 701. The 704 required frequent power cycles.]]> http://www.dslreports.com/forum/Re-Actiontech-701c-Modem-20597051 Thu, 05 Jun 2008 16:34:24 EDT Re: Actiontech 701c Modem http://www.dslreports.com/forum/Re-Actiontech-701c-Modem-20588076 quote:
I figured out that the modem can be accessed via 192.168.0.1, which conflicted with my router's own local IP

If it's like the 724, you can change your modem's lan-accessible management IP address by clicking on Advanced Setup -> Lan IP
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Very happy TDS DSL user | Wildblue in Lake Michigan]]> http://www.dslreports.com/forum/Re-Actiontech-701c-Modem-20588076 Wed, 04 Jun 2008 02:20:59 EDT Re: Actiontech 701c Modem http://www.dslreports.com/forum/Re-Actiontech-701c-Modem-20584692 http://www.dslreports.com/forum/Re-Actiontech-701c-Modem-20584692 Tue, 03 Jun 2008 15:50:37 EDT Re: Actiontech 701c Modem http://www.dslreports.com/forum/Re-Actiontech-701c-Modem-20575549
The new 701c modems and 724( 4 port/wireless) will be able to handle the faster speeds more reliable and future speeds upgrades as the can handle ADSL2 connections]]> http://www.dslreports.com/forum/Re-Actiontech-701c-Modem-20575549 Sun, 01 Jun 2008 23:55:40 EDT Re: Actiontech 701c Modem http://www.dslreports.com/forum/Re-Actiontech-701c-Modem-20565036 http://www.dslreports.com/forum/Re-Actiontech-701c-Modem-20565036 Fri, 30 May 2008 16:52:35 EDT Actiontech 701c Modem http://www.dslreports.com/forum/Actiontech-701c-Modem-20564270
I can find very limited info on using the modem except for instructions to hook it directly to a computer. There is no mention of using PPPoE, which is what the 704 uses to connect. If I use either a router or my PC connected to the 701 modem I cannot get the internet light to light up. I assume someone out there is using this modem with a normal router.]]> http://www.dslreports.com/forum/Actiontech-701c-Modem-20564270 Fri, 30 May 2008 14:44:30 EDT