frdrizzt
join:2008-05-03
Farmingville, NY
 ·Optimum Online
| reply to jaelae
Re: Cablevision Billing Woes :(
"I had a modem swap when my OV service got installed. I noticed the problem the following month when I got charged for 2 modems. Luckily, I saved the receipt..."
I've seen people go years without realizing. I don't know how they can not realize that bill increase for so long, but that's a whole other matter. Crediting a 2nd modem issue is generally not a big deal when it's caught quickly, since it's pretty easy to see what has been used or not, and when it started.
I don't know of any direct people to speak with, but if you have issues that the person is not helping with, ask to speak to a supervisor. I assume you already have because you have been advised of callbacks, but since that route doesn't seem to be working, ask for someone who is available now to answer your questions. While I can't speak for the customer service/billing group, turn-around in OOL/OV tech support is generally pretty good with callbacks. |
