| reply to Treebeard
Re: Voom HDs - 'Channel not available' msg last 2 weeks The HD channels I haven't been getting for about the last 2 wks are :
724 TREHD Treasure HD
728 EQUHD Equater HD
778 FLMHD FilmFest HD |
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seebeew
join:2002-11-15
Middle Island, NY | Same problem - I lost channels
710 HDNews
714 Gallery HD
720 WorldSport HD
722 Family Room HD
723 Animania HD
724 Treasure HD
728 Equator HD
729 Ultra HD
734 Rush HD
776 Kung Fu HD
777 Monster HD
778 Film Fest HD
779 VOOM HD Movies
785 Rave HD
786 GamePlay HD
I get the "Not authorized. To order 'channel desc' service on channel 'channel #' please call (866)483-4448"
I have spoke to CV four times and emailed three. CV had me reboot my box umpteen times. A tech came out and said that it was my internal cable, I need to replace my RG6-U that I just replaced last year because another tech said I needed RG6. I replaced the RG-6U with his recommended TFC-T10 with compression fitting. After all that still not good. My signal levels hardly changed either. I ran a piece of TFC-T10 right from the outside connection and still no good. Now I got a tech coming out a second time and CV says that they will have to bill me for it.
Here are my signal levels
FDC -11 dbmv
RDC -60 dbmv
QAM -9 dbmv 35db
It's crazy that CV can not figure this out. This is going on about three weeks now. Am I missing anything? Is there anything else that I can try? |
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 RickNYPremium
join:2000-11-02
Manorville, NY
 ·Optimum Online
1 edit | said by seebeew:Am I missing anything? Is there anything else that I can try? Yeah, stop running around and changing your cable because they cant fix the problem on THEIR end. I'd cancel the tech appointment, and tell them you're not paying for a thing. The stuff worked before they switched it to SDV. Post a message in the OOL Direct forum here and explain the situation.
If they send a tech out, tell him to take your box out to the tap and tune the channels -- if they come in fine at the tap, then you'll gladly pay a fee -- truth is, they will fail just as they are failing in your house.
Out of curiosity -- which box are you using? |
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seebeew
join:2002-11-15
Middle Island, NY | I am using the SA 8400HD.
Thanks for the advice |
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| reply to seebeew
said by seebeew:Same problem - I lost channels 710 HDNews 714 Gallery HD 720 WorldSport HD 722 Family Room HD 723 Animania HD 724 Treasure HD 728 Equator HD 729 Ultra HD 734 Rush HD 776 Kung Fu HD 777 Monster HD 778 Film Fest HD 779 VOOM HD Movies 785 Rave HD 786 GamePlay HD I get the "Not authorized. To order 'channel desc' service on channel 'channel #' please call (866)483-4448" I have spoke to CV four times and emailed three. CV had me reboot my box umpteen times. A tech came out and said that it was my internal cable, I need to replace my RG6-U that I just replaced last year because another tech said I needed RG6. I replaced the RG-6U with his recommended TFC-T10 with compression fitting. After all that still not good. My signal levels hardly changed either. I ran a piece of TFC-T10 right from the outside connection and still no good. Now I got a tech coming out a second time and CV says that they will have to bill me for it. Here are my signal levels FDC -11 dbmv RDC -60 dbmv QAM -9 dbmv 35db It's crazy that CV can not figure this out. This is going on about three weeks now. Am I missing anything? Is there anything else that I can try? your rdc is too high. should be between 45-55. anything higher is too much. fdc should be -5 to -10 |
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seebeew
join:2002-11-15
Middle Island, NY | Ok. Posted to direct forum and go a quick reponse but not complete fix. Here is my updated channel list
710 HDNews *NO GOOD*
714 Gallery HD *TESTED OK*
720 WorldSport HD *TESTED OK*
722 Family Room HD *NO GOOD*
723 Animania HD *NO GOOD*
724 Treasure HD *TESTED OK*
728 Equator HD *TESTED OK*
729 Ultra HD *TESTED OK*
734 Rush HD *NO GOOD*
776 Kung Fu HD *TESTED OK*
777 Monster HD *TESTED OK*
778 Film Fest HD *NO GOOD*
779 VOOM HD Movies *NO GOOD*
785 Rave HD *TESTED OK*
786 GamePlay HD *TESTED OK*
New error message now "channel unavailable"
My signal coming in to my TV (unsplit with TFC-T10 50ft) is only 1 to 2 dbmv (QAM. RDC is -60 and FDC is -2
Should I have a better signal unsplit? CV says it is my wiring. I think it is crazy. |
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 Jmartz
join:2000-07-20
Tenafly, NJ | said by seebeew:My signal coming in to my TV (unsplit with TFC-T10 50ft) is only 1 to 2 dbmv (QAM. RDC is -60 and FDC is -2 Should I have a better signal unsplit? CV says it is my wiring. I think it is crazy. It really should not matter if your wiring is to blame. The simple fact of the matter is, SDV requires a pretty good signal to work properly, so even if a signal that wasn't as great, 'used' to work, with SDV, it might not work at all... and if that's the case, it should be up to cablevision to come and replace whatever wiring is at fault since they are the ones who decided to use the SDV in the first place. |
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| I just did a test on my three units. There are the channels not working.
720 WorldSport HD
722 Family Room HD
724 Treasure HD
778 Film Fest HD |
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