 jbobReach Out and Touch SomeonePremium
join:2004-04-26
Little Rock, AR | Rant? You know some of this info that gets posted as News about Comcast really should be posted as a Rant. This is one of them. |
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quatrixPremium
join:2005-02-11
Davie, FL
kudos:2 | said by jbob:You know some of this info that gets posted as News about Comcast really should be posted as a Rant. This is one of them. MOST of the "news" here is anti-business rants. |
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Sub Contractor I used to be a contractor for TCI cable which than got bought out by ATT broadband than Comcast.
Cable Co. contract out some tasks to a company/s which in turn employ their own employees. Comcast does not higher these people nor do they do any background checks on them in anyway. So its not comcasts fault. They can request that that employee not work for them or they can fire the company they contracted to. But they sure as hell cant know the background of these folks before hand |
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| reply to jbob
Re: Rant? said by jbob:You know some of this info that gets posted as News about Comcast really should be posted as a Rant. This is one of them. Why? It actually made the tv news media. Sounds like news to me. If Comcast doesn't want this stuff being news they should screen their employees/contractors a little better.
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"There are no stupid questions, but there are a LOT of inquisitive idiots" |
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| said by kfsutops:Why? It actually made the tv news media. Sounds like news to me. If Comcast doesn't want this stuff being news they should screen their employees/contractors a little better. And if someone doesn't have a previous criminal record, and they still do this, then what?
Mind reading? Lie detectors? |
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| reply to quatrix
quote:
MOST of the "news" here is anti-business rants.
x2!! |
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| reply to kfsutops
quote:
Why? It actually made the tv news media. Sounds like news to me. If Comcast doesn't want this stuff being news they should screen their employees/contractors a little better.
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"Tropical Storm Arthur first of 2008 season" That is news too why isn't on here? Oh yeah it's not anti Comcast thats why. |
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 DC DSLThere's a reason I'm Command.Premium
join:2000-07-30
Washington, DC
kudos:2
 ·Covad Communicat..
·Verizon Online DSL
| reply to vortex91
Re: Sub Contractor Sorry, that's BS. Most subcontracting agreements have clauses that require the sub.co and its employess working on behalf of the contracting firm to adhere to their standards and practices, and to conduct themselves in a manner that will not reflect poorly or negatively. If Comcast doesn't have such language in their contracts, or doesn't actually enforce it, it's every bit as much their problem.
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There is no giant fur-bearing trout. |
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 CableToolPoorly Representing MYSELF.Premium
join:2004-11-12 | said by DC DSL:Sorry, that's BS. Most subcontracting agreements have clauses that require the sub.co and its employess working on behalf of the contracting firm to adhere to their standards and practices, and to conduct themselves in a manner that will not reflect poorly or negatively. If Comcast doesn't have such language in their contracts, or doesn't actually enforce it, it's every bit as much their problem. They do enforce it.. but how do you proactivly stop three fucktards from torturing a kitten before they do it?
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CableTechs.org/"Horrible People with Integrity" |
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 avantareGo Tribe
join:2000-02-16
Warren, MI | reply to jbob
Re: Rant? said by jbob:You know some of this info that gets posted as News about Comcast really should be posted as a Rant. This is one of them. It is a rant and therefore non-productive in general except for the poster. Someone blowing off steam. I can always deal with that.
To continue on... (and I have NEVER had the pain?\pleasure? of of dealing with Comcast).
My theory is "put company here" saves money by hiring subcontractors and when ANY "put company here" does this they might well end up shooting themselves in the foot. I've seen this time and time again as we all know the grief of "put company here" really sucks.
That being said and knowing how subcontracting works. I need to say this is really not what "put company here" wants, but as the consumer you get what THEY pay for. In these instances with the subcontractors why is "put company here" to blame??? I am NOT defending them. I'm being realistic.
They're wanting to make money like every other publicly owned company so "put company here" goes the cheap route... hire subcontractors!!! DUH! It is MUCH cheaper for "put company here" to go this route than hire full time employees to do the same job. Think about it. "Put company here" doesn't have to pay overtime, medical, workman's comp, 401K, etc. Best ever example, Wal-Mart.
Before you take any company to task one needs to look at the bigger picture. Yes, I'll agree it sucks and the consumer pays for crappy service all the time. The question is; what can we do about it as consumers?
Chuck
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"If it weren't for electricity we'd all be watching television by candlelight." - George Gobel |
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DC DSLThere's a reason I'm Command.Premium
join:2000-07-30
Washington, DC
kudos:2 Reviews:
·Covad Communicat..
·Verizon Online DSL
| reply to CableTool
Re: Sub Contractor said by CableTool:They do enforce it.. but how do you proactivly stop three fucktards from torturing a kitten before they do it? Simple: "Only employees who have passed a thorough background investigation meeting criteria specified by Comcast shall be permitted to represent Comcast to customers and/or the public. Contractor shall be solely liable for any and all damages arising from the conduct or performance of any employee it provides. Contractor shall at its sole expense defend and hold harmless Comcast in the event of legal action arising from the conduct or performance of its supplied employees."
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There is no giant fur-bearing trout. |
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Reviews:
 ·Comcast
·Charter
| said by DC DSL:Contractor shall be solely liable for any and all damages arising from the conduct or performance of any employee it provides. Contractor shall at its sole expense defend and hold harmless Comcast in the event of legal action arising from the conduct or performance of its supplied employees." Except for in the press... When agenda based "news" outlets or when saying "Comcast" vs "subcontractor" sells more views.
Look at the Network Solutions break in... All the headlines said "Comcast Portal Was Hacked". Not Network Solutions was hacked. |
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DC DSLThere's a reason I'm Command.Premium
join:2000-07-30
Washington, DC
kudos:2 Reviews:
·Covad Communicat..
·Verizon Online DSL
| said by devnuller:Except for in the press... When agenda based "news" outlets or when saying "Comcast" vs "subcontractor" sells more views. Look at the Network Solutions break in... All the headlines said "Comcast Portal Was Hacked". Not Network Solutions was hacked. That's not the issue...that Comcast has control over what their subcontractors can get away with was. Contractually requiring subcontractors to vet their employees, and making them adhere to conduct rules that reflect positively on Comcast is the only way that will happen.
All it takes is a few enforcement actions by Comcast that puts some bad apples out of business to get the word out to others they'd better make sure their employees won't put them out of business as well.
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There is no giant fur-bearing trout. |
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Reviews:
·Comcast
·Charter
| said by DC DSL:All it takes is a few enforcement actions by Comcast that puts some bad apples out of business to get the word out to others they'd better make sure their employees won't put them out of business as well. I don't think any of your points are true and this issue could easily happen even with the best screening practices. It is impossible to proactively weed out 100% of the morons.
Even if this is done as well as any company, the "bad apple" visibility is enhanced by the fact:
•Comcast is a company that has 100,000 employees and I expect a very large amount of contractors. Law of averages.
•general bad PR comcast has had lately causes a "pile on" effect
•BBR editors with a POV |
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DC DSLThere's a reason I'm Command.Premium
join:2000-07-30
Washington, DC
kudos:2 Reviews:
·Covad Communicat..
·Verizon Online DSL
| said by devnuller:I don't think any of your points are true and this issue could easily happen even with the best screening practices. It is impossible to proactively weed out 100% of the morons. You are wrong. This is one of the first things I have clients implement if they use any outsourcing/contractors in customer-facing functions. It is also commonplace in financial services, healthcare, defense and gov contracting across a much broader range of roles.
Of course, the media thrives on something scandalous, and will quickly make a mountain out of a mole hill, especially on slow news days. However, if a company has a reputation for generally having quality people representing it, the embarassment value is significantly reduced. The negative attention is easily redirected to the aberrant contractor, not the "victim" that hired them. In Comcast's case, they have built a far-from-stellar reputation with their customers going back many years, so of course people are going to jump all over them for something like this.
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There is no giant fur-bearing trout. |
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CableToolPoorly Representing MYSELF.Premium
join:2004-11-12 | said by DC DSL:said by devnuller:I don't think any of your points are true and this issue could easily happen even with the best screening practices. It is impossible to proactively weed out 100% of the morons. You are wrong. This is one of the first things I have clients implement if they use any outsourcing/contractors in customer-facing functions. It is also commonplace in financial services, healthcare, defense and gov contracting across a much broader range of roles. Yeah. Background checks are great. And postal workers rarely go on an on the job killing spree. 
Who stated there wasnt a background check? Who stated they were not required?
Thats a helluva lot of assumption on your part. Not to mention entirely inccorect.
And again, You can hire the local preschool teacher who taught you and your wife when you were kids and have known for 30 years to tend to your garden to cushion his retirement and come home and find him molesting your kids.
People are people.
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CableTechs.org/"Horrible People with Integrity" |
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 Cthen
join:2004-08-01
Detroit, MI
·Comcast
·AT&T Midwest
·Comcast
| reply to maxpower
Re: Rant? said by maxpower: quote:
Why? It actually made the tv news media. Sounds like news to me. If Comcast doesn't want this stuff being news they should screen their employees/contractors a little better.
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"Tropical Storm Arthur first of 2008 season" That is news too why isn't on here? Oh yeah it's not anti Comcast thats why. No it's not here because it's not related to what this site is about. When do you ever see anything about weather on the news page unless it effects what this site is about?
Take a look at the front page of Google news. Do you have any idea why those stories are not posted here? Well, judging by your post, I guess you don't. |
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DC DSLThere's a reason I'm Command.Premium
join:2000-07-30
Washington, DC
kudos:2 Reviews:
·Covad Communicat..
·Verizon Online DSL
| reply to CableTool
Re: Sub Contractor It's not just background checks. I said in my first post that they also must be bound to the same conduct standards and rules as an employee. The contractor's employees don't measure up, they are taken out of service. That's something contractors frequently balk at, since it costs them money to replace people. What they tend to overlook is that tightening their hiring and performance standards is better for their bottom line from less turnover, or potential loss of business resulting too many bad hires. However, if they want the business, they'll play along.
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There is no giant fur-bearing trout. |
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Cthen
join:2004-08-01
Detroit, MI Reviews:
·Comcast
·AT&T Midwest
·Comcast
| reply to avantare
Re: Rant? My question is why is it ok to let "Put company here" off the hook because "Put company here" outsourced their labor? Did anyone here realize that the money being paid to outsourced companies is comming from "Put company here"? So that would mean the outsourced company is an employee of "Put company here".
So yes, I do see why "Put company here" should be held responsible. |
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 ShamayimI already have a Messiah.Premium
join:2002-09-23 | reply to quatrix
said by quatrix:said by jbob:You know some of this info that gets posted as News about Comcast really should be posted as a Rant. This is one of them. MOST of the "news" here is anti-business rants. Anti-business? Care to elaborate, with examples?
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Who is Jesus? and Why it matters (to YOU).
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