 Comm TechReaperPremium
join:2005-06-28
White Lake, MI | reply to vortex91
Re: Sub Contractor said by vortex91: Comcast does not higher these people nor do they do any background checks on them in anyway. So its not comcasts fault. They can request that that employee not work for them or they can fire the company they contracted to. But they sure as hell cant know the background of these folks before hand Not true, Comcast Does do B/G checks. The sub-contracted company has to do a background check on any new hires through a Comcast approved Private investigator ( we had two options), before that new tech can go into the field. Then they are issued an I.D. badge. Though in my area They have only done it this way for about a year now. Before all we had to do was give Comcast the techs name and 2 days later we had a badge for that tech, no questions asked.
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"Beer the cause of and solution to all MY problems!" |
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| reply to Cthen
Re: Rant? quote:
No it's not here because it's not related to what this site is about. When do you ever see anything about weather on the news page unless it effects what this site is about?
Take a look at the front page of Google news. Do you have any idea why those stories are not posted here? Well, judging by your post, I guess you don't.
A bunch of creeps tortured a cat and their paycheck is signed by "Contractor Inc." Contractor Inc. is a contracting company whose services are utilized by Comcast. Why is this here?
"American Standard recalls 10,000 toilets, the same toilets used in Comcasts bathrooms." |
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| reply to vortex91
Re: Sub Contractor said by vortex91:Comcast does not higher these people nor do they do any background checks on them in anyway. Correct, Comcast always LOWERS employeees, it never highers them. |
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Comm TechReaperPremium
join:2005-06-28
White Lake, MI
3 edits | . |
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Reviews:
 ·Comcast
·Charter
| reply to DC DSL
Again, you are looking at this as if it is a large sample size and there is a simple fix for it. You are living in a small world. Expand your solution (which I bet is already in place) to a 100K+ employee base with 20 million customers.
When .001% of your contractor base is a "bad apple" you may be doing a "great job". When 100% of these "bad apples" are showing up in the press, it appears like you are doing a "bad job". It is all perception. |
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 CableToolPoorly Representing MYSELF.Premium
join:2004-11-12 | reply to DC DSL
said by DC DSL:It's not just background checks. I said in my first post that they also must be bound to the same conduct standards and rules as an employee. The contractor's employees don't measure up, they are taken out of service. Oh is this not happening already? I wasnt aware.
Wait, nevermind. It is.
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CableTechs.org/"Horrible People with Integrity" |
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| reply to quatrix
Re: Rant? OK, so I guess pro-consumer is considered anti-business. I suppose that's why the country is in the shape it's in. Let's let business do what-ever it damn well pleases to make a profit and consumer be damned. |
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 jester121Premium
join:2003-08-09
Lake Zurich, IL
 ·voip.ms
| That's pretty silly. How about a happy medium? The anti-corporate ranters here always conveniently overlook the fact that evil companies like Comcast and AT&T do employ many thousands of people and in many cases the pay isn't too shabby. They also do a pretty good job providing millions of homes with a source of entertainment (TV and internet). |
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 DC DSLThere's a reason I'm Command.Premium
join:2000-07-30
Washington, DC
kudos:2
 ·Covad Communicat..
·Verizon Online DSL
| reply to devnuller
Re: Sub Contractor I know it works just the same in the "huge" space as in the "little" space. If an organization builds a bad rep, every little thing becomes a big deal, no matter how infrequent it may be. Comcast has painted themselves into a corner with BS and unacceptable customer relations for years. Turn into a visible, demonstrable culture of customer-positive policies and practices, and people might feel sorry for Comcast having a dipstick contractor give them such horrid staff.
Sorry, but I know too many people in Comcast corporate and also in my local office who have told me (and also leaked to PUCs, consumer groups, and the media) just how Comcast puts their bottom line ahead of policing their contractors. The top-down philosophy is even with the bad press, cleanup of these "individual anomalies" is far less costly than policy enforcement. Even fines or other punitive measures for failure to meet mandatory service requirements are shrugged-off.
Unfortunately, not enough customers can "jump ship" or "speak with our wallets" to make thme take much notice. So, whether you like it or not, Comcast fully deserves every bit of negative commentary that can be substantiated.
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There is no giant fur-bearing trout. |
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DC DSLThere's a reason I'm Command.Premium
join:2000-07-30
Washington, DC
kudos:2 Reviews:
·Covad Communicat..
·Verizon Online DSL
| reply to CableTool
It's de rigeur in most other industries. Comcast just won't commit the resources required to enforce their written policies. It would adversely affect their bottom line by defeating the purpose of using contractors. "Oh, crap. They have to bathe and be courteous and respectful."
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There is no giant fur-bearing trout. |
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 avantareGo Tribe
join:2000-02-16
Warren, MI | reply to Cthen
Re: Rant? said by Cthen:My question is why is it ok to let "Put company here" off the hook because "Put company here" outsourced their labor? Did anyone here realize that the money being paid to outsourced companies is comming from "Put company here"? So that would mean the outsourced company is an employee of "Put company here". So yes, I do see why "Put company here" should be held responsible. I was being the devil's advocate with my previous post. That being said; I absolutely agree with your post. Now you know why I will NEVER shop at Wal-Mart. Their employees are hired and treated not much better than sub-contractors.
You get what you pay for and I absolutely vote with my wallet.
Chuck
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"If it weren't for electricity we'd all be watching television by candlelight." - George Gobel |
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