| comcast hack Firstly, I am glad that in this tough employment environment trolls still get checks. Secondly, tier 1 support is often merely repeating the lies they are told to tell. Thirdly, download a list of public DNS servers so that when "the net is down" you can tell your browser about a WORKING DNS server. And lastly, vandals who do harm should be punished, those who point out that the Emporer has no clothes should be headed. |
|
| Well I'm sure that tier 1's do repeat what thier told somewhere or other, but I was a supe for 4 years at an ISP and the tier agents that worked for us could hardly remember the proper troubleshooting steps to assist customers let alone repeat the "lies" that we told them.
truth be told most of the grunts are making that stuff up on the fly, and if it works on one poor Bstrd they will keep repeating it just to get people off the phones. Most companies today outsouce overseas not just because it's cheaper but because people in those other countries actually care about thier jobs unlike most of the US born that feel the company should feel privledged to just have them show up for work.
Any company is only as good as it's front line but these jobs are too far beneath anyone anymore, or so it seems. |
|
