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Rob Stacy
@comcast.net
| reply to Rob Stacy
Re: Problems since Insight to Comcast switch
Thats what I keep trying to tell people around here. My system worked perfect up until the day my IP changed from insight to comcast. Since thing its been one problem after another. I have been told to check this, check that, unplug my router, get a new modem, tweak this setting in XP, check for this.. The problem is not on my end. I did not have to do a single thing to my computer outside of installing the Insight software and plugging a few numbers into my firewall. Why should comcast be any diffrent.
The simple fact that it works perfect most of the time, and then freaks out shows a problem on Comcasts end. The fact that a perfectly running PC was hooked up to my system and showed the same latency and download performance issues points to Comcast.
I did not post the above pings and tracert because I "feel" my broadband is slow. I posted it because I KNOW its slow. When there is no latency issues, the above ping and tracert has no timed out's. As soon as I notice things heading south, I run a ping test and I get time outs.
I understand that a switch takes time, but we are working on what, 3 months now.. Something has to give. I undersand that 9pm might be a heavy time, but I dont think having a 14,000ms ping within world of warcraft is acceptable. I could understand maybe going form a 150 (which is normal when it works) to maybe 250-300 ping on busy nights, but 14,000+?
I am not running any more tests or tweaks on my computer('s). Anyone have an idea as to where the problem might lie. I am calling them one last time Monday and try to get this resolved. | |
NormanS
Premium,MVM
join:2001-02-14
San Jose, CA
 ·Pacific Bell - SBC
| said by Rob Stacy :
Anyone have an idea as to where the problem might lie.
erikthebean  offered an interesting explanation, though I can't attest to his veracity. Assuming Insight did not use a fiber network between the headend and the edge, when Comcast took over, they had to install fiber. A capacity issue to the edge may take longer than three months to overcome.
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Norman
~Oh Lord, why have you come
~To Konnyu, with the Lion and the Drum | |
sortofageek
Premium,Mod
join:2001-08-19
Valhalla Dr
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 ·Comcast
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| reply to Rob Stacy
said by Rob Stacy :
I am not running any more tests or tweaks on my computer('s).
In that case, this belongs in the general discussion of Insight to Comcast migration, which is here ---> »Switched from Insight? Post here
I will lock this and provide a link to it in the first post in that thread, but please continue any further discussion in that stickied topic.
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