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Grant53
join:2008-06-02
| Internet Connection Drops At Busy Times Of Day
Hi everyone, my name is Grant.
I would like to ask for some help with my problem. I do not yet know whether the problem is with the isp (aol), with my telephone exchange, or with my configuration.
Basically at certain times of the day my internet will stop. The green light on my netgear DG834Gv2 router that is green when i am connected to the internet turns orange and flashes. I am currently writing this at half past 9 in the morning. This seems like a time where less people are using their phones/internet in my village. Usually when most people are in work it is fine but on weekends the connection drops out. yesterday which was a sunday the connection was gone from 11am untill about 8pm. At 8pm it just connected automatically, the yellow light stopped flashing and turned green. We were thinking of driving up to the telephone exchange to ask them a few questions to see if the problem could be resolved. It is a fairly urgent problem as one of our family members works from home and needs the internet for emails. We live about 5 miles away from the telephone exchange so the connection has never been of a great speed but we have always had consistent connection. AOL told us when we phoned them that the speed that the exchange were sending to my village was 0.5meg and we have been receiving o.4meg but this was fine for us as we could access emails and play online games at this speed. For about 3 years whenever we have turned the router on we have been able to connect and access the internet. However now the internet light on the router will flash orange during almost random times of the day (seems to be when other people are using the internet/phones). Also sometimes when we answer the phone when we have an incoming phone-call the internet will stop, and as soon as we hang up from that phone call the internet light will go green on the router and we will have access to the internet again.
So our internet is dropping connection several times of the day where we cannot access the internet. When we answer a telephone call sometimes (not always) the connection will cut out/drop again.
Any help would be greatly appreciated.
Thanks
Grant | |
fishboy11
join:2008-07-21
Cobourg, ON
| Unfortunately you are using a router so no isp will give you support, unless its a router/modem combo that they supply, do you have noise filters on your phone jacks??
They go between your phone and the jack, don't put them on the modems line, the fact that picking up the phone kills your connection makes me think you have line noise, which would be affected more during busy times of the day, make sure you have noise filters attached to all phones and try buying new phonecords and splitters if you use them and buy good ones and that should fix your problem, i have had similar probs in the past and that fixed it for me, unfortunatley aol support is totally useless. | |
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