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jezme
join:2008-06-02
Wright City, MO
| Why? Why does CT have such terrible CS? Why do they make it so hard to get even the most simple of tasks done? Long story short... they sold me a 3mb service with a 3584/640?(not sure about the U/L) profile. I was on it for a long time and always having trouble before they said "hey, you cant even have 3mb where you live. The office youre out of isnt fed with fiber." and they took me off it and set me back to 1.5. Well, when they did, they didnt set my profile to 1792/320 like everyone else (half of the 3mb stats) they set me to 1536/256. Ive called probably a half a dozen times if not more since this has been six months ago. I have received every stupid excuse in the book, to having people flat out lie to me, to having them look at me like I was speaking Japanese (because they had no clue as to what I was talking about)...... all because I want my profile set the same as everyone else to get the maximum speed I pay for. Last week lightning struck my parents home and I had to have CT come out and check everything. I explained to the tech that came out about my problems at home. He took my name and # and said he would get the profile updated with no problem. BS. A week later and still the same. Not only do they NOT set it correctly, they wont even show the courtesy of calling me and telling me they wont do it, after theyve already told me they would. I can honestly say that the only reason CT has ANY customers in the area I live is because they have NO competition. If they had any at all, they would get put out of business. In case anyone asks:
Line State Up
Modulation ANSI
Data Path Interleave
Max Allowed Speed (kbps) 1536 256
SN Margin (dB) 31.00 27.00
Line Attenuation (dB) 28.00 15.50
CRC Errors 2 50
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dsldude08
Premium,VIP
join:2008-01-03
La Crosse, WI | Re: Why? Can you post some speed tests for us please?
Thanks. | |
| | jezme
join:2008-06-02
Wright City, MO | Re: Why? I can later, yes. Can you explain to me what my speed tests have to do with the inability to change my profile to where it should be? | |
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dsldude08
Premium,VIP
join:2008-01-03
La Crosse, WI
 ·CenturyLink
| Re: Why? The reason is if you are getting your speeds, then your profile does not need to be changed. The profile settings are different in many areas (depending on equipment, bandwidth, etc), and I do see your point, but if you're getting the speeds of at least 80% of the 1.5 down and 256 up, then everything is normal, if not, then yes, that may need to be adjusted or something else should be looked into.
Another thing is that if they made you switch from 3MB back to 1.5MB it is likely due to not being able to supply the bandwidth to everyone at once off of wherever you are served. I understand the frustration involved in that, I've been there before with the 10MB then having to go to 6MB, which is the same price. Sometimes there are technical limitations that aren't realized until it happens. Just hang in there, faster speeds are coming eventually.
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"We the people are the rightful masters of both Congress and the courts, not to overthrow the Constitution but to overthrow the men who pervert the Constitution."
- Abraham Lincoln | |
| | | | jezme
join:2008-06-02
Wright City, MO
| Re: Why? Ok. But if I were able to hit the speed of the account they sold me, I wouldnt be asking to have my profile bumped up. The max I have ever hit is 1200k. I was never told "we are selling you an account of 1.5 and if you can only hit 80% of that then that is all we will worry about". This is exactly the kind of excuses that infuriate customers. The fact is, where my profile is set, it is impossible for me to ever hit 1.5, plain and simple. If they couldnt hit it, they shouldnt have sold me the service. Making excuses after the fact doesnt do anything but annoy me. | |
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dsldude08
Premium,VIP
join:2008-01-03
La Crosse, WI
·CenturyLink
| Re: Why? As I had stated before, there are many technical factors involved in getting you the speeds you desire. For example, if you were only 200 feet (cable length) from the central office, you would very likely hit over 1.5MB, but since you are obviously further than that, the speed would be less. This is a technical limitation of DSL, not an excuse, and cable and other internet providers have their limitations also.
Since you are hitting around 1200k, then that is considered acceptable for 1.5MB service. Increasing your profile would do nothing for you since you are only hitting 1200k and your profile is at 1536, you could at the most hit 1536, and since you aren't attaining that even now, setting it to 1792 would not help your connection any.
What is your upload getting?
--
"We the people are the rightful masters of both Congress and the courts, not to overthrow the Constitution but to overthrow the men who pervert the Constitution."
- Abraham Lincoln | |
| | | | | | jezme
join:2008-06-02
Wright City, MO
| Re: Why? Actually. increasing my profile would help. When I was on 3mb and set @ 3584/down, I couldnt hit it, but I COULD sustain 2.3 - 2.3mb. So the equipment, line can carry 1.5 and even more than 1.5 where I am. I am fully aware that CT sets the profile @ 1792/320 so their customers hit the rated speed of their account after the packeting overhead. Thats why the profile is set @ 1792 (and was set @ 3582 when I was on 3mb) and all I am asking for is what other 1.5mb customers in my area are set at. Im not asking to be able to d/l 2mb/second on my 1.5mb account. As i said, I will never hit 1.5 where I am set. It isnt the line or the service or limitations stopping me, its the profile set for my account at the local office. Just because CT sees this as acceptable doesnt make it right. Im not trying to be a dick, but Ive heard al the excuses from CT I want to hear. if they couldnt hit the speed, they shouldnt sell the accounts. Coming in after the fact with "well, there are these issues and these issues" dont cut it. | |
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dsldude08
Premium,VIP
join:2008-01-03
La Crosse, WI | Re: Why? Ok, and what are you getting for an upload right now? | |
| | | | | | | | jezme
join:2008-06-02
Wright City, MO | Re: Why? When I can hit the max (due to problems in this area, which I understand and are supposed to be being fixed) I hit 210 - 215 up. | |
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dsldude08
Premium,VIP
join:2008-01-03
La Crosse, WI | Re: Why? Ok, that is normally considered acceptable too, but we'll see what the difference in profiles do if they can be changed or not. | |
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dsldude08
Premium,VIP
join:2008-01-03
La Crosse, WI | Re: Why? Yeah, unfortunately nothing is perfect.  | |
| | | jezme
join:2008-06-02
Wright City, MO
2 edits | Re: Why? yes dsldude, the profile DID finally get upgraded. thanks VERY much for your help and immediate attention! Its a shame it took so long, but it has been changed and I a thankful. Below are my stats. A speed test at this time of evening due to the fight for bandwidth in my area (which they are supposed to be fixing) is pretty much useless as my d/l only hit 1000, but the upload DID show the difference of the new profile hitting 260. I will test early in the morning before I leave and post the results. Thanks again.
Line State Up
Modulation ANSI
Data Path Interleave
Downstream Upstream
Max Allowed Speed (kbps) 1792 320
SN Margin (dB) 31.00 25.00
Line Attenuation (dB) 29.50 15.50
CRC Errors 0 17 | |
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dsldude08
Premium,VIP
join:2008-01-03
La Crosse, WI
·CenturyLink
| Re: Why? I am glad to hear that. Only one more problem to fix then and that is well aware of. Missouri has a lot of bandwidth issues it seems due to the huge growth that the state is experiencing, it can be hard to keep up with, but it will be fixed. Thanks!
--
"We the people are the rightful masters of both Congress and the courts, not to overthrow the Constitution but to overthrow the men who pervert the Constitution."
- Abraham Lincoln | |
| | | | | jezme
join:2008-06-02
Wright City, MO | Re: Why? my test max'd out @ 1506 d/l this morning. I am VERY happy to finally achieve what I pay for. Thanks again! | |
| | | jezme
join:2008-06-02
Wright City, MO
| Re: Why? Just a quick update. I had mentioned in my OP that CT had bandwidth issues in this area. They simply over sold what their main pipe could handle...... plain and simple. They even admitted to doing so. which means, even though I now have the proper profile, and can hit a speed of 1.5, it is a VERY small percentage of the time. Now that kids are out of school, its even worse. There are times when 20K/sec is max. Anyway, I say that to say this:
Since this "Over selling of bandwidth issue" came to light back in January (and that explained the bandwidth problems we had in this area for 2 years prior but always received stupid excuses for) I told them I wanted some sort of credit on my bill each month till they got it resolved. The either 3rd or 4th tier supervisor I talked to agreed and gave me a $20 credit on my bill that month. No problem.
Every month that I call in though.... I have to talk to idiots who have NO desire to listen to what I am saying, which does nothing but piss me off. No notes have been added to my account to where I have to tell the whole damn story every month..... then I get the same response every damn month....... (sir, if youre not receiving 1.5 we can switch you to 256K) and it infuriates me that they ask me to go into this explanation, then ignore it.
Well, today was the last straw. They refused to give me the credit saying "there is only a $5 difference in the cost of the 2 services available in you area (256K & 1.5mb) so I can give you a $5 credit but I cant give you a $20 credit". It doesnt matter that the credit has been given for 6 months. It doesnt matter that myself (and others) got SCREWED for over 2 years by paying for service CT KNEW they couldnt provide......... no...... all that matters is CT and what matters to them is making money. She offered to shut my DSL off........ I told her to shut EVERYTHING off. Im waiting on a call back from her supervisor within 48 hours. Unless this supervisor kisses my ass now, its time to file suit against CT. Ive had their service here almost 6 years, and have ALWAYS had SOME sort of trouble that was handled by lies and excuses. If there was an alternative to CT, they would be out of business in this area. That is how bad it is, and how many disgruntled customers they have.
My bill averages $175/month (local service, long distance, DSL & Satellite). If they want to lose a $175/month customer over a $20 credit, thats fine. I told them I would turn it over to my attorney........ Im DONE trying to reason with a company that screws their customers while charging the highest rates around. I am going to take some personal time to do some traveling to some of the areas that have been listed on this site as having the same troubles...... get petitions signed, and handle it in court.
When I was a kid, the customer was always right and always came first. Nowdays, the boards, CEO's and stock holders come first so they can line their pockets, and the customers get screwed. I dont know what YOu do for a living, but I sure cant get away with selling something to people all over the country, then only giving them as little as 10% of what they paid me for. CT disgusts me! | |
| | | jezme
join:2008-06-02
Wright City, MO
| Re: Why? While I dont post or read the forums here to argue, I really wish people wouldnt post things they either dont know about, or arent true. Doing so doesnt help anyone. Actually there IS something I, and others CAN do legally. It has been happening more and more the past few years.... lawsuits against ISP's for fraud, false advertising and breach of contract. If speed is not a concern then there wouldnt be different tiers/pricing available.
As far as pricing......... I dont know where you get off calling it cheap. The total cost for having my 1.5mb DSL service is over $44.95/month. $10 for the digital line and $34.95 for the 1.5mb service, and that is $5 off normal price with bundling. Plus taxes.... comes out to almost $50/month. I can buy a 10mb service other areas for less........ so......... cheap? Not hardly. | |
| | | | | | | jezme
join:2008-06-02
Wright City, MO
| Re: Why? You know......... there are notices all over this forum about "hijacking someone else's thread". Why do people insist on either calling someone a liar in their own thread, or posting info that has NOTHING to do with the topic? No one else anywhere knows what is happening in my home, or what I am capable of doing. Nor do I care what type of service others have in other areas, or the quality of those services....... it is NOT pertinent to this thread. If you dont believe what I post, then do everyone a favor and keep your thoughts to yourself. They have no positive affect here, and are doing nothing but pissing me off. | |
| | | | | | | | | | | jezme
join:2008-06-02
Wright City, MO
1 edit | Re: Why? "People who threaten to sue publicly almost never follow through...just one of those things."
That pretty much calls someone a liar, and was an unnecessary and stupid comment to make, whether YOU liked it or not.
"Keep in mind that while your service was bad, there are others that are doing great."
Again.... irrelevant. I never said CT had NO happy customers ANYWHERE. The above two posts were merely your opinion and had no purpose in this thread.
I hate to tell you, but countering a statement with issues that are irrelevant to the OP while sporting your own issues/opinions is EXACTLY what hijacking a thread IS!
I made a statement talking about my negatives issues and how I was going to handle it... whether YOU liked it or not. Evidently you didnt like what I said, hence you felt the need to make the response you did. You have the right to have your opinions........ posting them here......again... serves NO positive purpose. I didnt ask for your help or opinion, I merely posted an update to MY situation.
Sorry you cant understand these concepts. | |
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GeekJedi
RF is Good For You
Premium
join:2001-06-21
Mukwonago, WI
clubs: | Re: Why? Alright then. My apologies. | |
| | | BigVe
join:2005-07-15
Gulliver, MI | I can see that you have 2 options.Either go with the cheap version of AOL dial-up or move | |
| | | | jezme
join:2008-06-02
Wright City, MO
| Re: Why? So the "legitimate and sensible" option of CT actually giving their customers what they pay for isnt an option? Thats hilarious, and again, reflects bad on CT. And unless you work for CT and have looked into my personal information, how would you know exactly where I am and what my options are? This just cracks me up! | |
| | | | | BigVe
join:2005-07-15
Gulliver, MI | Re: Why? you kinda crack me up too.Do like me and live with it since it's still MILES better than dial-up | |
| | | | | | jezme
join:2008-06-02
Wright City, MO
1 edit | Re: Why? "Do like me and live with it since it's still MILES better than dial-up"
Jesus H Christ...... is ANYONE here capable of staying on topic? It like dealing with politicians... lie, deny, and deflect. Just because YOU choose to pay full price for something that doesnt work..... thats YOUR business...... start your own damn topic with it and sing their praises. Just because its better than dial up......... Im supposed to just shut up and let a company screw me over? Just because its "better than dialup"? How is the fact that it is better than dial up an issue here? Did you ever see me state that it wasnt?
it amazes me that someone can post useless drivel, yet when I ask questions, they get ignored and even more drivel is posted.
Do me a favor and do not post in this thread anymore unless you can contribute something positive. | |
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chd176
join:2003-01-10
Winfield, AL
·CenturyLink
1 edit | Also I said cheap because compare the price of your DSL service to a guaranteed service like a T-1 line. Even a factional T-1 will cost you hundreds a month.
EDIT: And also I really do feel where you are coming from with your anger, there have been times where I could hardly get 200/240 from my 1.5 line. Then when I was switched to 10 MB and got speeds around 5000/768 only to be put back on 1.5 because my RT didn't have the bandwidth. Yes I understand why it happened and I'm ok with it but I was still angry, however if you're not happy then go with a different provider because I don't see this holding up in any court. | |
| | jezme
join:2008-06-02
Wright City, MO
1 edit | Re: Why? "Also I said cheap because compare the price of your DSL service to a guaranteed service like a T-1 line. Even a factional T-1 will cost you hundreds a month."
Again... statements that have NOTHING to do with MY issue, and shouldnt be here. Comparing the cost of residential DSL to a dedicated T1 etc... is stupid and pointless and doesnt belong here. I NEVER made ANY comment about not being guaranteed 1.5mb/sec for 24/7. Any statement or comparison I made was to residential service from others that actually WORKS! If you wanted to make a LEGITIMATE comparison, then you should have compared it to the 312k-1.5mb package that a LOT of people I know, purchased from AT&Y/Yahoo DSL. They dont guarantee any sustained speed, only that your speed will fall somewhere into the 312k-1.5mb range. And guess what? Since they dont guarantee any sustained speed, the plan is only $14.99/month! And no, that is not an introductory offer either. Now look at the crappy service CT offers their customers for 3 times the price..... yeah, Id say my service is VERY expensive! If youre going to make comparisons, at LEAST have the courtesy to compare apples to apples.
"however if you're not happy then go with a different provider because I don't see this holding up in any court"
Did I ask for you opinion on if I should change providers? If you knew as much as you claim to, you'd know that in most areas where CT offers service, they HAVE no competition. They know it and use it to their advantage. Did I ask your opinion on the chances of something like this holding up in court? Again....... stupid statements that werent needed.
Im not a stupid person, and Im tired of reading comments from people n here that address posters like they are just exactly that....... stupid. They are a handful of people here that feel the need to reply to damn near every post that is made. It makes for a sad picture for CT with all the hollow excuses and stupid statements. This is just one more of those times. This issue was through. Fuffer had even apologized. But no, you just HAD to throw YOUR 2 cents worth in, didnt you? Its no wonder people dont come to this board looking for help like they used to. | |
| | | | | iliketoplay1
join:2006-02-06
Merrill, WI | Re: Why? I concur with you whole heartedly. | |
| | | jezme
join:2008-06-02
Wright City, MO
| gee........ lets see....... there were several posts made by people that were off topic, accusatory... you name it, and the posts were allowed to stay. I have been basically called a liar and a fraud, but yet those posts stayed also. So by DSL Reports own rules on flaming and hijacking threads, these posts should have been deleted, but werent. But when I get tired of hearing it and stand up for myself, I get my post deleted? Thats nice..... nothing biased there at all.... no, not at all. Mods deleting the negative posts about someone or the company, but allowing the fanboys to say what they want? This site is sad. | |
| BigVe
join:2005-07-15
Gulliver, MI
·CenturyLink
1 edit | I don't know what's sad you figure that out.If your language gets better i'm sure your posts will stay here as well so think about it as your flaming and name calling don't help you a bit.And NOW if your problem has a solution then lets just end this topic. | |
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CTEL GUY
join:2007-06-13
Monroe, LA
2 edits | moved to its own thread by poster at the behest of this thread's originator | |
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See 8 replies to this post | |
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so you may see even higher speeds at times when the load is pretty much non existent
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