CTEL GUY
join:2007-06-13
Monroe, LA
 ·AT&T Southeast
·AT&T DSL Service
| reply to jezme
Re: Why?
I noticed (and expected) that you avoided the statement I made about having "no business addressing the technical issues of our customers." I leave it to the pros and help them in any way I can behind the scenes.
You also neglected to the fact that I said "issue" not "issues". You yourself stated, "yes dsldude, the profile DID finally get upgraded. thanks VERY much for your help and immediate attention!" That is the single "issue" that I referenced.
Also let me address your edit. I have not and do not post due to my lack of technical knowledge. As I stated above. I leave that to the pros that assisted you. You need to re-read my post, but first please back down your immediate desire to "flame" me and my employer. My post spoke to the fact that we are not perfect, but we are trying.
Again, I thank you for being a customer. I understand that you still have CenturyTel problems beyond the one that was resolved for you WAY BACK at the beginning of this thread. I say again, "What's Next?" Take some time to open a new thread and we will see what resolution can be achieved.
And my appreciation post was for everyone who visits this forum. Those who help and those who are helped. An IM to just you would not have properly gotten the word out. Thanks again. Enjoy your 4th! |
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jezme
join:2008-06-02
Wright City, MO
1 edit | So you can voluntarily address the issues if they are already handled, but if they arent already handled, you use the "I am not qualified" excuse to avoid them?
you call it flaming, I call it confronting people who get paid to lie, cheat and steal. Ive been told by your own employees "if you dont like it, go somewhere else". If you dont like being confronted by your customers that are being screwed, then Id be justified telling you "if you dont like it, get another job".
Thank you for the well wishes for the 4th, back atcha. |
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CTEL GUY
join:2007-06-13
Monroe, LA
·AT&T Southeast
·AT&T DSL Service
| AGAIN, please go to MY THREAD and re-re-reread my post. I expressed my gratitude to those on this forum that help resolve issues for our customers. I do not address technical issues. "I am not qualified" is not an excuse. It is a fact. I am in MARKETING. So I say again, Back It Down and state your next issue. Let those in the know try and help you resolve another of your issues.
The only other thing I could decipher from your earlier post is, "They simply over sold what their main pipe could handle...... plain and simple." Outside of Superman reversing time, I do not know how you expect that to be immediately resolved. Techs are in the field, money is being spent, but it will take time to catch up. Sorry.
I would love to go on and on with you about this "off topic" discussion, but I have to get back to "lying, cheating, and stealing"...wait, I'm not a politician.
Thank you for your time. |
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jezme
join:2008-06-02
Wright City, MO
| I dont know who you think youre talking to, but telling me to "back it down" will get you nowhere. Im not your dog, nor your employee, I dont say "how high" when you say jump. If anyone here should back it down, its you. You came into a thread and directed it off topic. If you dont like the heat, then you shouldnt have posted your junk here in the first place.
As far as it taking "Superman to reverse time" to fix the HUGE CenturyTel screwup........ that just shows how bad the trouble got before CT got off their butt and addressed it. That just shows how long the issue went and how many millions of dollars they screwed people out of before the issue was addressed. For gods sake man, if the phone company itself doesnt know how much bandwidth they can support, who does? They knew and yet they STILL kept selling accounts and raking in millions for something they sold, but couldnt supply. Now they want to play the victim and say have patience while we try to resolve this? It cant be done over night? The fact is it never should have happened in the first place. They should have spent the time and money to do the work BEFORE they ripped people off by selling accounts they didnt have bandwidth for. You just shot yourself in the foot by admitting HOW MUCH WORK AND MONEY has to be done to catch up because they didnt do it in the first place, only screwed their customers. Twist it around however you want, those are the facts. You may not be a politician, but you have all the wrong qualities to be one. |
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CTEL GUY
join:2007-06-13
Monroe, LA
·AT&T Southeast
·AT&T DSL Service
| said by jezme  :You came into a thread and directed it off topic. Really? I am quite sure the thread, your thread, was way off topic, by your doing, when I entered it.
Anyway, I do have work to do. I have sent you an IM requesting your customer information. If you will please provide me with that information, I will get it to the proper people. Thanks again. |
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seagreen
Premium,Mod
join:2001-05-14
out there
·Rock Island Commun..
Host:
CenturyTel
Wireless Service P..
Southern California
HughesNet Satellite
WildBlue Satellite
| reply to jezme
This thread is clearly going nowhere good and getting there fast.
For those who simply wish to rant (or praise) about something, DSLR has a forum just for that purpose so the little space is wasted in "help" forums such as this one. You'll find that forum here: »Rants, Raves, and Praise |
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