 major marcoRes Firma Mitescere NescitPremium
join:2003-02-13
Stepford, CA | Same Shit Different Company Creating the appearance you provide quality customer service is much cheaper than actually doing so -- particularly if you can convince the technology press to repeatedly state you're improving customer service (and this time you really mean it, right Mr. PR?). When you combine investor pressure to cut corners, the use of long term contracts and a lack of competition, carriers really don't face any pressure to really improve customer service. And therein lies the crux of the matter. All of these much trumpeted improvements are the Tech PR equivalent of the security theater we see at the airport. Much ado about absolutely nothing.
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The Toll
Shit on Pitt. Let's go Wings!
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 sbrookPremium,Mod
join:2001-12-14
Ottawa
kudos:4
 ·TekSavvy Cable
·Rogers Hi-Speed
| Just like here in Canada ... Bell Canada has the most dreadful customer service now ... TO prove they've improved they now answer the phone ...
"Hello this is myname. How may I provide you with excellent customer service today?"
Somehow they think that saying that makes the customer believe it and the service person believe they're going to provide it!
My latest escapade shows how wrong it was. I canceled phone and internet on a daughter's phone line at college. They canceled the phone OK, but the internet wasn't. Got that fixed, but then discovered they're trying to continue to charge me for it! |
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| reply to major marco
said by major marco: All of these much trumpeted improvements are the Tech PR equivalent of the security theater we see at the airport. Much ado about absolutely nothing. You really can't compare a government pony show to a commercial company pony show. The 2 arrived at being a pony show by 2 very different means and for different reasons although they are similar in nature.
Having worked on both sides of the house the government pony show is due to the lack of competent chiefs and not enough Indians. So the chiefs do their pony show to posture their position and in most cases the chiefs have no clue to what their pony show is about. That is usual why it looks like an unorganized cluster on the stage.
From what I have seen on the Commercial side the pony show is used to make the company look good but at a very minimal cost and bank that the majority watching are not educated enough on the topic and can easily be deceived by what is in the show. The PR department runs these pony shows and usually has a good sense of what they are trying to accomplish. |
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| said by raptor1418:You really can't compare a government pony show to a commercial company pony show. The 2 arrived at being a pony show by 2 very different means and for different reasons although they are similar in nature. Having worked on both sides of the house the government pony show is due to the lack of competent chiefs and not enough Indians. So the chiefs do their pony show to posture their position and in most cases the chiefs have no clue to what their pony show is about. That is usual why it looks like an unorganized cluster on the stage. From what I have seen on the Commercial side the pony show is used to make the company look good but at a very minimal cost and bank that the majority watching are not educated enough on the topic and can easily be deceived by what is in the show. The PR department runs these pony shows and usually has a good sense of what they are trying to accomplish. Six of one, half a dozen of the other. End result is still the same. |
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| Like I said they are similar in nature. Usually are both a result of trying to cover up some sort of problem but not actually fixing it. |
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