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Industry Giants Try To Improve Customer Service > Damage Control

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hopeflicker
Capitalism breeds greed
Premium
join:2003-04-03
Long Beach, CA
kudos:1

reply to fAcEtIOUs

Re: Damage Control

said by fAcEtIOUs:

said by walliser:

Read: Comcast signed a contract with call center operator and the call center operator in turn providing 15000 drones to answer calls on Comcast's behalf.
I highly doubt Comcast added 15000 employees to their payroll.

Impressive improvement, really...
No they really hired 15,000 reps in last 18 months and it is not some outsourced call center YET

fixed!
--
Religion does three things quite effectively: Divides people, Controls people, Deludes people.
to forum · permalink · 2008-06-02 12:19:12 ·
Forums > Industry Giants Try To Improve Customer Service

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