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 JTRockvilleData HoPremium,MVM
join:2002-01-28
Rockville, MD
 ·Verizon FiOS
| reply to moonpuppy
Re: Don't talk about fixing problems.... They can't get beyond uttering the same 4 year old phrase. We get it.
From March 2004 »www.rlmpr.com/?pg=newsletter&id=182
said by Akweli Parker, Miami Herald, (emphasis added) :
...In an ad campaign that began this week, the company is acknowledging its past customer-service fumbles and promising to do better -- starting now.
"We get it," said David N. Watson, Comcast Cable's executive vice president of sales, marketing and customer service, in an interview yesterday. "We recognize we have legacy issues as a service provider."...
From May 2008 »news.cnet.com/8301-10784_3-99562···-1_3-0-5
said by Marguerite Reardon, CNET blog (emphasis added) :
...Germano acknowledged the company needs to improve its service and perception.
"Comcast takes full responsibility for what these surveys are saying," he said. "We don't disagree with the results. And we're listening. We get it. But we look at this an opportunity for us to improve. As a business we have to do it."...
Is it still considered "stuttering" if there's a 4 year gap? | |
| said by JTRockville:They can't get beyond uttering the same 4 year old phrase. We get it.From March 2004 » www.rlmpr.com/?pg=newsletter&id=182 said by Akweli Parker, Miami Herald, (emphasis added) :
...In an ad campaign that began this week, the company is acknowledging its past customer-service fumbles and promising to do better -- starting now.
"We get it," said David N. Watson, Comcast Cable's executive vice president of sales, marketing and customer service, in an interview yesterday. "We recognize we have legacy issues as a service provider."...
From May 2008 » news.cnet.com/8301-10784_3-99562···-1_3-0-5 said by Marguerite Reardon, CNET blog (emphasis added) :
...Germano acknowledged the company needs to improve its service and perception.
"Comcast takes full responsibility for what these surveys are saying," he said. "We don't disagree with the results. And we're listening. We get it. But we look at this an opportunity for us to improve. As a business we have to do it."...
Is it still considered "stuttering" if there's a 4 year gap? Typical of Comcast. Bury their heads in the sand and hope the customers go away. I wonder if Dave Watson still works for them? 
Got to love the new Direct TV commercials that show the cable boardroom. How close to the truth is that? 
BTW, I signed up for FIOS.  | |
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