said by comcast csr :Results of these surveys are always interest but until you get into the stories why people do not like their cable companies. Being a csr for Comcast, I have some understanding and the reason because most reps, well trained and knowledgiblea in their fields, cannot do every thing a customer wants. Just today, I had a customer who wanted money for services not working without any proof it was not. A person who called at 4 pm and wanted to get the tech out tonight for an installation of cable and internet. Another who wanted me to pass along a suggestion that Comcast should have techs available for same day out of service even though she was calling in at 4pm. Finally, a guy who was upset that after 24 hours, he has not been called by Comcast about a tech who referred the problem with the wiring his electrician put in. This is just today.
There was a time I enjoyed coming to work and doing everything I can to help them. Now it is becoming absured because people keep threatening about switch providers (bye!) and demand more money back then how long they've had the problem. But I feel like that poor kitten that got beaten on by those contractors. I'm venting because I'm emotionally drained and some people I deal with are just out to keep kicking me when I'm down.
Maybe with your training they could teach you how to spell or use the spell checker. 
