NewMariner
join:2005-06-24
| reply to megatron266
Re: Read the Bill!
said by megatron266  :It shouldn't have happened at all but I am one to read all of my bills in detail. If I don't understand a charge or don't agree with something I call it in. Simple as that. Why wait and let it snowball? Because most people arent as diligent as you are. Most just pay bills not even looking at their bill. Then 6 months later they call in wanting credit for service that they had paid for in the beginning crying that they never ordered. |
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FastiBook
join:2003-01-08
Newtown, PA | Actually, people often call in to have the charges removed only to have them re-appear on their next bill.
- Andy |
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decifal
join:2007-03-10
Bon Aqua, TN
| reply to NewMariner
said by NewMariner :said by megatron266 :It shouldn't have happened at all but I am one to read all of my bills in detail. If I don't understand a charge or don't agree with something I call it in. Simple as that. Why wait and let it snowball? Because most people arent as diligent as you are. Most just pay bills not even looking at their bill. Then 6 months later they call in wanting credit for service that they had paid for in the beginning crying that they never ordered. Actually noone wants to freaking call ATT and wait 45 minutes just to talk to an indian that pretends to listen adn then transfer you to the cubicle next to him/her just to annoy you yet again and knowing you'll just hang up and forget about it... Its good money making buisness.. Who else are you gonna use for service in some areas? Tin Cans with strings work only soo good ya know.. |
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NormanS
Premium,MVM
join:2001-02-14
San Jose, CA
 ·Pacific Bell - SBC
| reply to NewMariner
It took my mother nearly a year to get SBC to remove a recurring charge for equipment she ordered, then cancelled before receiving it. The cancellation was in sufficient time to stop the shipment of the equipment, but she was billed for it, anyway. I don't know if it was the Cc: to the state PUC (this was telephone equipment), or the threat to switch DSL service away from SBC, but SBC finally cleared her bill.
Yes, I know that was SBC and this is AT&T; but the new AT&T is just the old SBC in new livery. And when SBC bought AT&T, they also bought all the liabilities that came with AT&T, as well as the assets.
--
Norman
~Oh Lord, why have you come
~To Konnyu, with the Lion and the Drum |
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pc2go
join:2003-08-21
Dayton, OH
·AT&T Midwest
| reply to FastiBook
I had this happen when I had a monthly subscription to a Cingular/ATT mobile phone application. I cancelled it after deciding I didn't use it enough, but they kept charging me for it. I would call and they would credit me and promise that they took it off but then next month it would still be there.
After going thru this for over half a year, I made one final call. I wasn't so nice about it this time but they got the message that I do pay attention to my bills and I wasn't just going to let this go. That fixed it, sad to say because a customer shouldn't have to do that. Don't know what the guy did that made it finally stop but why they didn't do it from my first call? |
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Ulmo
join:2005-09-22
San Jose, CA
 ·Comcast
·SONIC.NET
| reply to FastiBook
said by FastiBook :Actually, people often call in to have the charges removed only to have them re-appear on their next bill. All the above. Also, LOTS of people call in and point out that a charge doesn't make sense, then AT&T claims it is proper, and the user is either not given enough information to refute it properly at that point (they claim it must be regular charges or something), or the user still contests it but AT&T refuses to deal with it. I think that's far more often than users just completely ignoring all charges. |
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Ulmo
join:2005-09-22
San Jose, CA
·Comcast
·SONIC.NET
| reply to decifal
said by decifal :Actually noone wants to freaking call ATT and wait 45 minutes just to talk to an indian that pretends to listen adn then transfer you to the cubicle next to him/her just to annoy you yet again and knowing you'll just hang up and forget about it... Its good money making buisness.. Who else are you gonna use for service in some areas? Tin Cans with strings work only soo good ya know.. Make notes about the best way to use the least amount of your time and resources, and the best way to use the most amount of their actual time and resources. Develop scripts that politely continue the conversation with them for a long time. For instance, figure out ways to get them to discuss matters for way over their allotted amount of time to talk to you, without getting transfered. When you've used up their allotment, and a lot of the hourly pay of that employee, make certain you get to continue using hourly pay of many other employees. When you are done costing them as much as they cost you for this and other unresolved events, if you were careful in what you discussed, the conversation could have already gotten to the point where they are about to fix at least something about the problems your account has.
That's what I do. I always make certain I use more of their money per issue than they are attempting to charge me for or have charged me for. That's how you can chip away at the monster successfully. The point is, they aren't allowed to steal from us without accountability. |
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decifal
join:2007-03-10
Bon Aqua, TN
| said by Ulmo :said by decifal :Actually noone wants to freaking call ATT and wait 45 minutes just to talk to an indian that pretends to listen adn then transfer you to the cubicle next to him/her just to annoy you yet again and knowing you'll just hang up and forget about it... Its good money making buisness.. Who else are you gonna use for service in some areas? Tin Cans with strings work only soo good ya know.. Make notes about the best way to use the least amount of your time and resources, and the best way to use the most amount of their actual time and resources. Develop scripts that politely continue the conversation with them for a long time. For instance, figure out ways to get them to discuss matters for way over their allotted amount of time to talk to you, without getting transfered. When you've used up their allotment, and a lot of the hourly pay of that employee, make certain you get to continue using hourly pay of many other employees. When you are done costing them as much as they cost you for this and other unresolved events, if you were careful in what you discussed, the conversation could have already gotten to the point where they are about to fix at least something about the problems your account has. That's what I do. I always make certain I use more of their money per issue than they are attempting to charge me for or have charged me for. That's how you can chip away at the monster successfully. The point is, they aren't allowed to steal from us without accountability. Lol dude your hard core!!! I love it! |
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