at wits end
@verizon.net
| [trouble] problem with msn e-mail
I am verizon dsl customer for 4 yrs,have msn, and e-mail I have internet connection.But cannot get in to my e-mail account I have been back and forth with verizon then msn then verizon total run around,last night 3 hrs talking to people they keep telling me I don't have an account with msn.I tell them I've been using this e-mail address for whole 4 yrs I've had it.Also I called verizon internet billing and they confirm that I have msn in my total package,and e-mail.I am at my wits end anybody know anything. |
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dsmfour
join:2005-09-18 | When you try to get your MSN email what happens? Can you sign into MSN? Do you get an error on your inbox in MSN? If yes to any of these, which error do you get? |
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larry2617
join:2008-03-29
Hardy, VA
| reply to at wits end
the first thing i would try is go to hotmail.com website and log-in there and see if you can check it this way.i would also make sure if i was using msn software to check the e-mail check to see if messenger is installed.i ran into this same problem when messenger got uninstalled. |
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RandomZero
join:2008-01-07 | reply to at wits end
Are you using msn browser?
If so, no one can help you.
Microsoft is pushing windows live, the browser is slowly being phased out.
If it's a problem with actually accessing your msn.com email, try hotmail. |
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dsmfour
join:2005-09-18 | Actually, if you're using the browser, there are plenty of people who can help you. Verizon itself still offers support for the MSN browser including email errors obtained within in. |
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NormanS
Premium,MVM
join:2001-02-14
San Jose, CA
 ·Pacific Bell - SBC
| reply to RandomZero
said by RandomZero  :Are you using msn browser? If so, no one can help you. Microsoft is pushing windows live, the browser is slowly being phased out. Where did you hear that? Browser access to email is becoming more popular. I don't know a lot of people who still use an email client.
--
Norman
~Oh Lord, why have you come
~To Konnyu, with the Lion and the Drum |
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at wits end
@verizon.net | reply to larry2617
what are the steps to check if messenger is installed,my wife gets into her hotmail but I can't get into the msn e-mail account w/ my e-mail address.thanks |
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larry2617
join:2008-03-29
Hardy, VA
| should be an icon across the bar that says messenger(looks like two people)click on it and it should launch messenger.if it tries to install messenger i would cancel the install and get live messenger.microsoft updated messenger to live messenger.
not being able to check e-mail thru hotmail site makes me think it is a msn problem not verizon.
check and make sure something such as firewall or somthing is not blocking access.
i would also clear all cookies through internet options and try connecting thru hotmail to see if i could log-on and check mail |
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