Topic 'Any experience with Cricket Wireless Broadband?' in forum 'Wireless Users Chat' - dslreports.com

Re: Any experience with Cricket Wireless Broadband?

Sat, 23 Apr 2011 08:19:13 EDT

anon posted : I am in Texas and use Cricket phone and their broadband.I pay a total of $43.00 a month for the broadband. Check Cricket on the internet for your best deal on modem.I paid a little over $90.00 at a kiosk that included the first month.I know I use 5 gb a month and all it does is slow down some when I go over that.Unlimited access,24/7.No P2P, or machine to machine.Can't beat the price.

Re: Any experience with Cricket Wireless Broadband?

Sun, 17 Apr 2011 17:07:59 EDT

anon posted : Cricket Wireless Broadband is the worst. It constantly drops you and is very, very, very slow. You cannot download any videos or movies. Plus, they have horrible customer service. All of their customer service is located in India, they put you on hold constantly and they have canned answers from which they will not and cannot stray. One store representative told me that the disconnecting and dropping could be fixed by setting the device to never disconnect. That is untrue. Save yourself the money and go elsewhere.

Ps - it dropped me twice just trying to write this post...it is that bad.

Re: Any experience with Cricket Wireless Broadband?

Thu, 14 Apr 2011 19:18:05 EDT

stevech0 posted :

said by Slade37 :

I know your post is a few years old, but I thought I should respond. I got the Cricket broadband service over a year ago.

I mainly use my Cricket broadband around Phoenix, and I've always had a good signal from most places. If the Cricket signal is weak, my Verizon phone and my Kindle (AT&T) also have weak signals.

I am using the Pantech UM185C USB modem. I have not done any speed tests, but I have not noticed any major lag time in loading web pages on my netbook. I don't do many downloads beyond software updates, and most of those are on my DSL service at home.

During my last trip to Vegas two months ago, I found all three services about equal too. Inside the hotel, the signal was only good next to the window of the room. My Verizon phone could barely handle a voice signal by the door. My phone, Kindle (AT&T) and netbook (Cricket) had no data signal near the door of the room.

I understand how bad Cricket used to be, but it seems as if they've improved things.

I understand that Cricket is a reseller of Sprint's system.
So when talking about coverage (signal strengths), technically it makes no sense to refer to Cricket's coverage.

An issue with these resellers is that they may have no, or differently priced roaming agreements, versus, say, those that Sprint has in place for their own customers.

Re: Any experience with Cricket Wireless Broadband?

Thu, 14 Apr 2011 14:23:02 EDT

anon posted : It's cheap, but you get what you pay for. I had to use it because a hard line would not come to my location. They meter you and when times up, it's like having slowest internet on the planet. It says unlimited but it useless after the 4 or 5 mb are used. Speeds do not return until your next billing cycle begins. So I say Squash the cricket, dude.

Re: Any experience with Cricket Wireless Broadband?

Tue, 12 Apr 2011 08:18:04 EDT

anon posted : I know your post is a few years old, but I thought I should respond. I got the Cricket broadband service over a year ago.

I mainly use my Cricket broadband around Phoenix, and I've always had a good signal from most places. If the Cricket signal is weak, my Verizon phone and my Kindle (AT&T) also have weak signals.

I am using the Pantech UM185C USB modem. I have not done any speed tests, but I have not noticed any major lag time in loading web pages on my netbook. I don't do many downloads beyond software updates, and most of those are on my DSL service at home.

During my last trip to Vegas two months ago, I found all three services about equal too. Inside the hotel, the signal was only good next to the window of the room. My Verizon phone could barely handle a voice signal by the door. My phone, Kindle (AT&T) and netbook (Cricket) had no data signal near the door of the room.

I understand how bad Cricket used to be, but it seems as if they've improved things.

Re: Any experience with Cricket Wireless Broadband?

Mon, 28 Mar 2011 13:21:44 EDT

anon posted : DO NOT get involved with this company. The first modem they sent me was defective. They wanted me to use my insurance and pay to have it repaired. I ordered a new while while waiting on refund of the first. I NEVER got the refund. I also NEVER got the rebate on the second modem --- so instead of the free modem as advertised, I payed twice. You have to go to stores for assistance and wait in line while there is one clerk in the building. I mail a check for monthly payment b/c I would NEVER give them access to my account. I mail it at least 10 days in advance of due date, per automatic draft, but my service gets cut off every month for a few days while they are "awaiting" my payment. As soon as I have the opportunity I'll go to another provider.

Re: Any experience with Cricket Wireless Broadband?

Fri, 25 Mar 2011 06:20:34 EDT

anon posted : Dont bother, just spend the money.
Mine runs slower than dial up, on a speed test my best speed is 80 kbps. Usually its only 1 kbps according to the statistics when I watch it. And it CONSTANTLY goes offline and makes you reconnect.
Im going to get comcast back as soon as this billing cycle ends, It just is a pain to deal with.
Its $40 worth of aggravation!

Re: Any experience with Cricket Wireless Broadband?

Thu, 24 Mar 2011 00:08:19 EDT

anon posted : Scammed ripped-off Cricket customer here. Using the 40$ "broadband" service. First bad sign got scammed the rebate for the modem. Never saw that. Did see good signal for a week at a time sometimes. Mostly anemic pre-AOL dialup speeds. I'll try the 60$ plan but I don't have much hope for that either. If anyone is considering Cricket my advice is - Don't be stupid like me. (I'll be surprised if this comment even loads and doesn't crash as usual with this "connection")

Re: Any experience with Cricket Wireless Broadband?

Mon, 21 Mar 2011 07:00:10 EDT

anon posted : I have cricket broadband. I would not reccomend it. Customer service is lousy with numerous hidden fees and simply paying my bill each month is a battle.

Re: Any experience with Cricket Wireless Broadband?

Fri, 18 Mar 2011 18:07:28 EDT

anon posted : The best thing about having cricket broadband is LEAVING CRICKET BROADBAND! WHOOO!

I got the slowest service from qwest, (1.5mbps) and we're sialin' at light speed compared to Cricket! Do not get Cricket. NEVER depend on it for home internet. They will throttle your internet speed to the point where just trying to get the images to load can take 10 minutes. Forget videos. 5gb DL limit isn't near enough, 7.5 isn't enough either. And they often throttle you when you haven't even gone over your limit. I haven't even DLed 1 gig (840mb) this pay period and I'm already throttled! They're all either incompetent idiots or complete scam artists! Probably a mix of both.

Customer service is a bunch of people who probably don't even have running water who also probably think it's hilarious we're even this concerned if we can get online or not, which in a way, I could see their point. If I had to walk 15 miles to work barefoot for .7 cents an hour, I'd probably be pretty oblivious to life in the developed world too. So don't yell at them, yell at our scumbag politicians and the scumbag corporations who allow this to happen. Cut Cricket off. Don't do any business with them. No phone, no internet...nothing. These people need to be put out of business.

Re: Any experience with Cricket Wireless Broadband?

Mon, 14 Mar 2011 17:28:09 EDT

anon posted : Yes - I started with the 40.00 plan and the connection was too slow. So I upgraded to the 60.00 plan and it was still too slow to upload, or stream video. I called customer service and was not able to talk to a person. I've tried to change my address 11 times to no avail. When I finally did get a person - they are in India and hard to understand - they transfer you and then you are on hold for ever - no one will answer.
Final view:
I'm switching to Clear because
Cricket is too slow, customer service is non-existent.

Cricket is without a doubt the worst company I've ever used. Trust me - don't use them.

Re: Any experience with Cricket Wireless Broadband?

Thu, 10 Mar 2011 10:23:56 EDT

anon posted : Yes I agree Cricket Broadband SUCKS! We are always getting disconnected when we are on line and sometimes it won't let us send e-mails. And it runs HORRIABLY SLOW, sometimes it won't even download a page. I am discontinuing our broadband. As for the $50 rebate, NEVER seen it and Cricket has no answer, of course they don't (nimrods). They are NO HELP at all they just want to give you the run around. Glad to see that we are not the only ones with Cricket problems. :mad:

Re: Any experience with Cricket Wireless Broadband?

Wed, 02 Mar 2011 15:32:45 EDT

anon posted : I am contacting the Illinois Attorney General about Cricket Broadband. After having their cell phone and broadband, I have disconnected both. The cell went when I paid for 1 month of service and listened to weeks of excuses of why I did not have service (they literally couldn't figure it out.) Cricket refused to refund my monthly charges. I kept the broadband (bad mistake) and recently disconnected that because I started not having service and getting excuses. Went on for 5 days. I wanted to cancel the impending payment and was told it was too late - it happens 5-7 days prior to the due date. I could not dispute with the bank because I did sign up for Cricket to take the funds out of my account in the first place. I called Cricket on the EXACT date they told me I had to in order to disconnect. They disconnected and were supposed to send in a refund for me. Told me to wait 7-14 days for refund. Called back about 17 days later, they stated that I never requested a refund - wait another 7-14 days. I demanded a physical address to contact them at so I could remove my credit card from their file and demand a refund by certified mail and was told "we don't have a physical address". So, these people are not even on planet earth! I was also denied access to a manager because the rep stated that there ARE NO managers to oversee the business. This corporation needs to be investigated for consumer fraud. :mad: The consumer has no way to protect themselves since Cricket expects you to do everything over the phone, and we know they can say you said anything they want - true or not.

NEVER DO BUSINESS WITH CRICKET

Re: Any experience with Cricket Wireless Broadband?

Wed, 16 Feb 2011 15:53:37 EDT

anon posted : I would advise anyone thinking of getting Cricket broadband to buy anything else but that! I have never been so aggrivated with a company in my whole entire life. First off their internet is garbage, its constantly disconnecting, extremely slow, and the customer service reps are foreigners who don't know what the hell their doing!! I love to watch shows and listen to music/watch videos and that is impossible to do most days.I'd say out of a month,Cricket works good for one and a half weeks,the rest of time is unbareable.It is so not worth my hard earned $40 a month!

Re: Any experience with Cricket Wireless Broadband?

Sat, 12 Feb 2011 21:20:55 EDT

anon posted : Their customer service sucks.
OK if you don't need customer service.

Re: Any experience with Cricket Wireless Broadband? Support

Tue, 08 Feb 2011 18:56:04 EDT

anon posted : After making monkeys out of their tech NON-SUPPORT/ I gave them some lessons on wide broadband, their problem seems to be in the modems and servers they lease or own, dont care, all i know about this problem, they are using the bare min for a wide band connection which tells me "A.. no one in the device room knows how to read raw data from a scope,if they even have one?? The use for their broad band are for slower connection computers, unfortunetly with my intel machine and a bus faster then their whole wideband can handle i completly flood out their 40 mbps. Hooked up winchester data scope and after 45 min of arguing with Bonzo i finally got them to hook up to their end, and from crickets siide it drops carrier 92% of thhe time,,,, reverse interrupts , band width loss and a general case of Technical Stupidity ante up go cox wireless 98% uptime any down time most likely due to upgrades..

Re: Any experience with Cricket Wireless Broadband?

Wed, 02 Feb 2011 14:25:04 EDT

anon posted : I live in maryland and $50 to cricket for the worst service ever.They cant tell me why I can't get any sevice bars in my house unless I stand by a certain window in my house,even their phone have bad reception.They told me just because I have a problem with phone reception that I would have NO problem with the internet HA HA what a bold face lie .I have had them for 1 month and am getting ready to change

Re: Any experience with Cricket Wireless Broadband?

Tue, 01 Feb 2011 09:00:37 EDT

anon posted : Cricket is the worst of the worst. Speeds are slower than dialup and their coverage just plain sucks. There is absolutely nothing to say good about them. A very HIGH price for very poor service. Buyer beware, STAY AWAY FROM CRICKET Broadband and telephone service.

Re: Any experience with Cricket Wireless Broadband?

Mon, 31 Jan 2011 00:26:27 EDT

ArizonaSteve posted : Cricket is the most expensive service ever!
I think it's bait and switch advertising "unlimited" broadband for $30/mo then only giving you 1Gb. Since I normally use about 11Gb it would cost me $330/mo for normal browsing.
It's too slow to use that much though and it keeps disconnecting every few minutes even though I have a strong signal so I'm taking the USB dongle back to Walmart when my data is used up.

Re: Any experience with Cricket Wireless Broadband?

Sat, 29 Jan 2011 17:11:40 EDT

anon posted : I've had Cricket for over a year now. I download and upload alot of music, movies, etc. Every month I pay I usually get a good 3-5 days of fast speeds until they throttle me and slow me down below 10kbs.

For the most part the internet speed is good for basic surfing, news, etc. Can't watch YouTube but that's fine since I can easier on my phone.

Even though they throttle you after 2.5g I can still get fast connection for up to 4g till they slow me down. Then I have to wait another 3 wks before its up to speed. Yet, during that time I am still able to get the movies and such, even though it takes longer. I use to pull 80+Gigs per month now I can only pull around 20gigs, which is still ok for being slowed down.

Re: Any experience with Cricket Wireless Broadband?

Tue, 25 Jan 2011 06:54:12 EDT

anon posted : Its good for web brows, and pics can't use over 2.5G or they slow it down they say its unlimited but its not make sure u check your plan 2.5 $40 5g $50, 7g $60 best one for gaming movies streaming

Re: Any experience with Cricket Wireless Broadband?

Sun, 23 Jan 2011 15:12:19 EDT

criggs posted : I just checked the wireless Internet coverage maps for Laredo with both Sprint and Verizon Wireless.

You have Sprint 3G coverage in your area, which is available from Millenicom with a 50gig limit, a bit better than your 5 gig limit!

You also have Verizon Wireless 3G coverage in your area, which is available from Millenicom with a 20 gig limit.

Neither of these services are available from their parent companies with a reasonable cap. That is why I recommend Millenicom.

In addition, Verizon Wireless 4G service is also available in your area. Unfortunately there are no reasonably priced plans available yet for that service.

Re: Any experience with Cricket Wireless Broadband?

Sat, 22 Jan 2011 17:36:57 EDT

Aflay posted : I live in the town known as larado...at least I used to think I did,
Aparantly I live outside city limits, so in a way, I don't quite live in larado, but they might fix that soon. in the meantime I had been stuck with a horrible dial-up connection for half my life, and although I got used to it, I longed to play better games and watch more youtube videos. Then we got cricket wireless :>
It was great, at first. MUCH faster internet than dial-up, without a doubt. I was able to download much faster, and I had little envy for anyone. That was before I started playing the MMORPG, Mabinogi, and learned that the internet I was using, while decent, and got the job done, was an abomonation for gameplay in respect to other players. what I mean is, I lost alot of pvp's because my internet was MUCH laggier than other players. I even noticed much slower gameplay than normal at some points. now Im starting to notice, too late, but still, that there is a 5g a month plan that restricts my family to dial-up speeds. Im pretty upset, but fact is, I don't have that many options, so I was hoping to look for somewhere with people who know my situation: being in a crappy place where you can hardly get any internet access. I don't know this town much, but I'm hoping that I can find alternatives soon. I've been downloading an update that has taken, literally, 2 days straight of downloading to 50%. If anyone can give me suggestions to any better internets, or if I can read some of these posts to find a better internet, that would really make my year.

As for a review for cricket wireless, I'd say its a good alternative to dial-up, but from what I've read so far, it's very unsatisfactory compared to most other internet providers, mainly that 5g limit to your service and it's very laggy connection makes it unsuitible for MMO's where a high latancy is nessaccery. Reliable for work or for web surfing. Even watching internet videos, but not too often. Try to look for better internet providers if you can. this is a decent connection, not extrodinary ISP.

Re: Any experience with Cricket Wireless Broadband?

Sat, 08 Jan 2011 18:04:22 EDT

stevech0 posted :
As I recall, Cricket is a retailer owned by Leap Wireless which is a Qualcomm spin-out. Leap has been teetering on bankruptcy for a long time and has little infrastructure of their own. They live on roaming agreements, and I think most are from Sprint.

Re: Any experience with Cricket Wireless Broadband?

Sat, 13 Nov 2010 15:30:13 EDT

chicagoannie posted : I purchased the Cricket broadband wireless device 3 months ago. It worked great - very fast downloads for the 1st two FREE days. I then happily purchased the $40 "unlimited" top-off card...speeds tanked after a few days (kids were downloading movies...so our speed was cut). Next month I fork out for the $50 card with the 5GB limit....NO downloading by anyone...and speed is so slow even youtube videos and Hulu don't work.

I did Speakeasy speed test today - Cricket is giving me a whopping 0.11 kbps download and .45 kbps upload. CRICKET BROADBAND SUCKS!

Re: Any experience with Cricket Wireless Broadband?

Mon, 08 Nov 2010 13:02:40 EDT

blumonster posted : I had been using Cricket since July or August till they slowed down my connection to 10(ten)kbps.
Speed was not bad where I live.I remember seeing speeds up to 2.3 mbps. Apparently they decided capping my usage too.They are not offering unlimited internet. Their website says 'no catch', but that is a lie.Fineprint says the cap is there and the service is by no means unlimited.
Yesterday when they slowed down my connection to 10 kbps I just went to Radioshack, got a Virgin mobile USB modem and 40 dollar 'top-up' and now I have real UNLIMITED/UNCAPPED internet at around 500kbps.

Re: Any experience with Cricket Wireless Broadband?

Tue, 02 Nov 2010 06:04:48 EDT

anon posted : I carried cricket broadband for over a yr, till my pc crashed.
Reliable, awesome connections and never a problem. Really.

Re: Any experience with Cricket Wireless Broadband?

Mon, 11 Oct 2010 20:24:30 EDT

anon posted : I found out that I was thrown onto this garbage AT&T plan after two years of unlimited, same price though. Boy was I steaming mad.

I got the 60 dollar 7.5G Cricket plan which beats the 75 dollar 5G plan with 5 cent per MB extra AT&T plan.

Also its a month to month so I can cancel anytime.

60 % more highspeed (faster I might add too)

20 % less expensive

No penalty for quitting

Cricket > AT&T

UNLIMITED? Cricket Wireless Broadband?

Thu, 30 Sep 2010 17:23:44 EDT

compuguybna posted : Here we go again!!!!! with Mobile Broadband Providers shoving the word "unlimited" in customer's faces to sell them a service, then only, to limit their service. WTF?

Did they copy this policy from Wildblue and Hughesnet?????

-----------------------------------------------------------

All rate plans have a usage level. This is the amount of data you can upload and download in a rolling 30-day period. When the usage level is met, Cricket's Fair Use Policy will reduce your speed. You can still use the service, but you may only be able to do basic email and web browsing during this time. Your upload and download speed will be restored once the rolling 30-day data usage is below your rate plan usage level.

Speeds. 1.4 Mbps represents a burst download speed. Actual Upload and download speed will vary, and will likely be lower than the burst speed inidicated. Speed will also vary during peak hours, or if you exceed your rate plan usage limit.

At Cricket, our goal is to give each customer the fastest service possible at the best value. We are always striving to develop programs and policies that help make that possible. Our Fair Use Policy is designed to impact the fewest customers while helping ensure the best speeds for the vast majority of our customers.

Cricket has recognized that that a small percent of customers account for a disproportionate share of data usage on the Cricket network. To ensure that all customers have equitable access to the Cricket network, Cricket has implemented a Fair Use Policy, Cricket sets usage levels on the amount of data a customer can upload and download within stated periods of time. If you exceed your rate plan usage levels, Cricket will temporarily reduce the speed at which you can send and receive data over the Cricket network. You will still be able to use the service but your speed will be slower. Cricket may use other traffic management and prioritization tools to help ensure equitable access to the Cricket network for all customers. Your service speed is not guaranteed and is subject to this Fair Use Policy.

Cricket has set a rolling 30-day data usage level ("Usage Level") per customer. As shown in your rate plan brochure or on www.mycricket.com, this Usage Level varies based on the rate plan you've selected. Every day, we measure your upload and download data usage ("Actual Usage") to determine if your total Actual Usage, as aggregated over the previous 30 days ("Usage Total"), exceeds the Usage Level for the rate plan that you selected. During hours of operation, you can inquire about your Usage Total versus your monthly Usage Level by calling 1-800-Cricket and speaking with a Broadband Care representative.

Once the rolling 30-day data usage is below your rate plan Usage Level upload and download speeds will be restored.

You are likely to avoid any limitations imposed by the Fair Use Policy if your use is typical of the majority of Internet users and consists primarily of Web surfing and a reasonable amount of downloading. The rate plan brochure shows the Usage Level for each plan. The Usage Level specifies the amount of data that you can upload and download before your access speed is reduced.

Please note that your usage total is far more likely to exceed your rate plan Usage Level if you use peer-to-peer file sharing programs, you use a webcam or you download full length movies excessively, large quantities of music files, full software applications or similar high-bandwidth activities.

Cricket reserves the right to protect its network from harm, compromised capacity or degradation in performance. Cricket reserves the right to limit throughput speeds or amount of data transferred, and to deny, modify or terminate service, without notice, to anyone whose usage adversely impacts our network or service levels. We may monitor your compliance with the above but will not monitor the content of your communications except as otherwise expressly permitted or required by law.