O Canada! > Canadian > Rogers > Billable Usage appears to Start Today (June 4)

Billable Usage appears to Start Today (June 4)

quote:

---

For invoices prior to July 3, 2008, we will refund any additional use charges. Invoices created after July 3 will have actual additional use charges from your previous month of service. Your first billable usage period and your first bill with usage charges will depend on your billing period. For example, if your billing period ends on the 10th of each month, your July 10 invoice will have usage charges for the usage period from June 11 to July 10.

---

never mind
--
GO LEAFS GO (all the way to the golf course)

Of course, for most they'll see a rebate of $543 or $317 ... except those on the grandfathered lite and UL plans.

and so it begins...

B5 fan Stewy?

Yes it's changed on my account too. Now, does the usage dates shown reflect your billing period? Meaning if your billing period is the 10th to the 10th does the usage show the 10th to the 10th or does it show the 1st to the month end for everyone?
--
Intel P4 2.8 800 fsb, Asus P4P800 w/1GB PC3200 DDR RAM, 512 MB GeForce 7600GT, SB Audigy Gamer, DVD-Rom/CD-R Burner & LG Duel layer DVD Burner, 320 & 120 GB Internal & 2x 250 & 3x 500 GB External hard drives & Samsung 226BW 22" LCD Monitor

My billing period is 8th to 7th, and that's how it shows in my usage.

reply to sbrook
Ah, now the fun begins. How long, I wonder, until their usage monitor breaks, and somebody gets an undeserved bill.

reply to sbrook
So I log in and the disclaimer at the bottom reads:

NOTE: Depending on your billing period you may be charged the above amount (up to a maximum of $25)* on your next invoice. Please visit our additional use FAQ page for more information.

* There is no maximum additional use charge for Ultra-Lite and Lite customers who signed up before January 14, 2008.

When did the January 14 thing sneak in? WTF does Rogers think they are pulling?

Nevermind.

I read it as 'AND customers who signed up before January 14, 2008' and thought that it applied to all customers instead of just the grandfathered Ultra-Lite and Lite.

My bad.

reply to sbrook
My billing period is Thu May 22, 2008 - Sat June 21, 2008 and I am a few GB's over the limit but I won't be charged right?

From the leaked info I received, you shouldn't be. This will clearly be the test!

reply to sbrook
So......has anyone actually been successful ensuring their June invoice (invoice prior to July 3) actually does have additional charges refunded!? Is it necessary to phone Rogers and fight with them to get the refund....or are they applying the refund automatically on the bill?

I'd have thought there would be people who had already experienced this. My billing date is June 28 and I'd love to know of I'm going to have to waste time phoning and arguing with Rogers or if the bill will automatically be as described below.....

quote:

---

For invoices prior to July 3, 2008, we will refund any additional use charges. Invoices created after July 3 will have actual additional use charges from your previous month of service. Your first billable usage period and your first bill with usage charges will depend on your billing period. For example, if your billing period ends on the 10th of each month, your July 10 invoice will have usage charges for the usage period from June 11 to July 10.

---

The refunds have been automagic ... "You saved $6543 on this months internet usage" No contact required

reply to sbrook
Anyone else having problems with the usage amounts? They seem a little padded compared to my Azureus stats.

reply to sbrook
I just got billed for 14 GB from June 3rd to July 2nd. Seems the the website was misleading as usual.

All they are doing is billing you a month late. It's not a free month.

That's odd as we just got our bill this week and it also shows Junes usage and we didn't get billed and I was definitely over.

Also if you have separate bills you will be billed for usage 1 month behind but if you have a single bill for all services you will be billed 2 months behind.
--
Intel P4 2.8 800 fsb, Asus P4P800 w/1GB PC3200 DDR RAM, 512 MB GeForce 7600GT, SB Audigy Gamer, DVD-Rom/CD-R Burner & LG Duel layer DVD Burner, 320 & 120 GB Internal & 2x 250 & 3x 500 GB External hard drives & Samsung 226BW 22" LCD Monitor

reply to sbrook
Be ware of ROgers billing practice. They fleece VIP (very ignorant persons). Whenever, I bring my service down my next month bill went up. Most complicated billing too. here is my post from another thread:

Worst customer service in my life. They don't even treat you like a customer. They act like a big-bully monopoly (which they are). I have come across several problems as Rogers customer (I have been with them for 10+ years). I pay around $130 / month (used to be $160 + when I had their cell phone too). Few days back I ran into internet provblems (frequent drops and slow down). I called 3 times each time waiting for about 10-15 minutes. Each time after going back and forth I either get dropped or put back in the queue. I have decided to leave Rogers for good. They were giving me VIP (very idiotic person) treatment so far :-(.

I am switching to Bell/Telus/Acanac for my phone/cell/DSL/cable. Hell with Teddy even if have to endure hardship with others.

reply to sbrook
sweet now not only am i being throttled but now i have to check how much i download a month. Looks like i'll be switching ISP's come winter, screw this.