Malmberger
join:2008-06-04
Boston, MA
1 edit |  Break an XO Contract?
I've outgrown my XO contract, and I was foolish enough to sign a 3-year one! I'm paying way too much for way too little. Anyone have any experience in breaking their XO contract? How much does it "hurt"? How hard will they come after me??? |
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SterlingJ85
Obama 2008
join:2000-11-19
Millville, NJ
 ·PHONE POWER
| Wish I could tell you, and I hope someone who has chimes in.
We are looking to leave XO just after a new circuit was turned up due to downtime (DAYS!) and speed problems (on a DS3 circuit!).
I was also foolish enough to think 36 months was ok. |
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cliffo41
join:2002-05-15
Philadelphia, PA
| reply to Malmberger
It's not terribly helpful, but here's the language from their contract on termination. It looks to me like they _could_ hit you for the minimum monthly charge for the full contract term. What about trying to upgrade your service with XO? As a user, I know they're not perfect, but it might be cheaper than breaking it and leaving XO totally.
"If Customer notifies Company of its intent to terminate the Agreement, the actual termination of the Agreement (and Service) will not occur until thirty (30) days after receipt of the Customer’s notification. If Customer has chosen to subscribe to Service for a minimum term or for a minimum committed usage amount, and Customer terminates the Agreement (and Service) before the end of the Initial Term or any renewal term before satisfying the minimum, or if the Agreement (and Service) is terminated by the Company for cause, the actual termination of the Agreement (and Service) will not occur until thirty (30) days after the receipt of notice, and Customer shall be subject to any applicable termination charge or committed usage amount shortfall charge." |
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superunknown
Premium
join:2003-05-21
Spring, TX
| reply to Malmberger
I am not familiar with their terms of service agreement you signed but I imagine they have the right to charge you for the remainder of the contract or at the very least pay a steep penalty. In that case depending on how far you are into the contract the penalty maybe cheaper, but still an up front cost. They operate in this context just like any other ISP or service company that deals with contracts.
The only way my company was able to get out of any contract was to upgrade the service we had to something more reasonable (3 T1's rolled into a new 100Mbit Ethernet solution). The Ethernet solution ended up being slightly cheaper than 3 T1's not even bonded together. That negotiation took some time and the cut-over was fairly smooth with only about 2 minutes of actual downtime after careful planning and coordination on my part.
If you are looking at pricing points we've found that providing our own router and managing it ourselves (which is usually zero if set up correctly to begin with and you can buy a cheap used cisco off e-bay) and can easily save you quite a bit on the monthly cost.
We rarely have issues with our service across all 24 offices across the states which are about 80% provided by XO. Thats not to say other people don't have problems.
Whatever you decide to do good luck to you. |
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