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This is a sub-selection from Blocking unwanted content


MicroWISP

join:2008-01-30
TX Republic
reply to DeeplyShrouded

Re: Blocking unwanted content

First let me say that I am an ISP owner, albeit a small one, ok I'm ducking from the swings now, lol.

I think that this PerfTech is a wonderful tool that could benefit my network and it's subscribers immensely. I don't see it as a gateway to revenue from ad streams, (see Phorm and NebuAd) but as a way that I can get information quickly and efficiently to individual subscribers. If I were to push Amber alerts, weather updates, and other non-ISP related content to our subs, I would have them fill out a quick "What would you like for content" kind of form before hand.

This can be a useful tool for 'slow pay' customers, who you really don't want to disconnect, but they don't pay any attention to email reminders from billing. It can also be a great tool for us to inform our subscribers of either planned or unplanned internet outages, equipment upgrades, etc.

Being a wireless ISP with multiple Access Points and HotSpots, we have to be on the lookout for unauthorized users on our network. PerfTech seems to have a tool called their Subscriber PC Audit tool that looks like it can make this job a lot easier.

DeeplyShrouded, we do disconnect subs that are sending out massive amounts of SPAM. We are also constantly watching usage patterns for bots, and if a subs PC is suspected of infection a free virus check etc. is offered and required to continue using our network. I see this PerfTech tool as a great way to look for these patterns via the 'Abuse Sentry' module which apparently monitors for SPAMming then shuts down the offending outgoing email port of the sub if found. To me that is a great tool for managing our network.

Something everyone has to remember. It's my network, not yours... Yes you rent it from me on an hourly, daily, weekly, monthly, yearly basis but it is still 'my network'. If you don't like my network, connect to the internet through someone else's network, or acquire your own infrastructure for a direct trunk connection. I, like other small ISPs will give the majority # of our subscribers the best experience I can on my network. For me at this moment in time that means internet browsing is my top priority. My subs want to see fast speeds and they don't like waiting for a page to load. If a year from now, the majority of our subs were gamers, then I guess ping times and latency would be top priority. I do not restrict your bandwidth during peak hours, nor do I block your content. Of course your Peer to Peer download or Torrent client may have to take a back seat to someone else opening up www.google.com or any other Http, as it has a higher priority than you.

Bandwidth is expensive, especially for us little guys. We have to be very careful how we allocate and manage what we have available to keep our subs happy and our networks operating efficiently and safely. I can't block the SPAM you're receiving, 'cause you might want it. I can and do try to filter probe attempts to your IP address to keep your PC safe by using appropriate firewalls. As far as those flashing banners go, well once again you might like that stuff so I'm going to leave those alone too. And filtering email by domain... good idea, but what if you are prince what's his name's brother in law and I accidentally block your email. Well you won't care for that I'm sure, so I will leave your email management up to you, unless of course for some reason there are 1000 emails per hour leaving your PC, then I will probably give you a call and ask if you are doing a monthly newsletter to your friends or planning a high school reunion, and if not let you know your PC is probably infected with something and offer to assist you in fixing it.

In closing, let me say that I use my own network practically every day. I am behind the firewalls, bandwidth allocating and shaping devices and other hardware/software like any other subscriber on our network. If it isn't working properly, I'm not happy. If I'm not happy, chances are good someone else isn't happy. I am not on a special IP address that gives me gobs of bandwidth and bypasses our protocols and shaping systems, even though I could be. I prefer to experience our network exactly as our customers do to continually monitor quality and efficiency. Maybe some of the larger ISPs should try this too.
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"Man who say it cannot be done should not interrupt man doing it."