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Earthlink.net Down? »
« DSL & Home Phone - Strange Problem  
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wildcat76

join:2008-06-09

 connection problems when it's hot

Has anyone experienced loss of internet connectivity when the temperature goes up? The Covad tech told me that it's usually when it rains!
I've been without steady Earthlink access about 3 weeks now. (I had to get a wireless PC card) to get online. I spoke with the phone tech support personnel and after several calls and having my trouble ticket escalated (I got to the 4th level) that they thought it was my modem and sent me a new one (I'll spare you the snafu that was!) The Covad tech came out and said the modem should be fine but it may be the router. The Linksys tech said no the router is fine perhaps the modem was configured wrong ... Anyway, now after the new modem, the Linksys router, the phone jack, all seem to be working ok (?) I think it may be the phone company lines ? The Earthlink tech said the problem is probably at this end. Anybody know a more reliable ISP than Earthlink in the Hollywood CA area? It's unacceptable to me that Earthlink can't pinpoint the problem in a more expedient manner! AAAAARGH!!!!


Doctor Olds
I Need A Remedy For What's Ailing Me.
Premium,VIP
join:2001-04-19
1970 442 W30
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Heat makes resistance go up. What do your DSL Stats look like?

»EarthLink DSL FAQ »How do I test at my NID? What does it look like?

How do I check modem statistics/event logs? What do the numbers mean?

Although what is monitored and the exact name may be different depending on manufacturer, the overall information is pretty much the same. Below are some of the common terms and measurements used to judge line quality. Remember these are not hard numbers but simply a generalization of line statistics:

SN Margin (AKA Signal to Noise Margin or Signal to Noise Ratio)
Relative strength of the DSL signal to Noise ratio. 6dB is generally the lowest dB manufactures specify in order for the modem to be able to synch. In some instances interleaving can help raise the noise margin to an acceptable level. Generally speaking, as overall bandwidth increases, your signal to noise ratio decreases. So a customer that upgrades from 1.5 to 6.0 service will typically see a corresponding decrease in the signal to noise ratio. The higher the number the better for this measurement.
6dB or below is bad and will experience no synch or intermittent synch problems
7dB-10dB is fair but does not leave much room for variances in conditions
11dB-20dB is good with no synch problems
20dB-28dB is excellent
29dB or above is outstanding

Line Attenuation
Measure of how much the signal has degraded between the DSLAM and the modem. Maximum signal loss recommendation is usually about 60dB. One of the biggest factors affecting line attenuation is distance from the DSLAM. Generally speaking, bigger distances mean higher attenuation. The lower the dB the better for this measurement.
20dB and below is outstanding
20dB-30dB is excellent
30dB-40dB is very good
40dB-50dB is good
50dB-60dB is poor and may experience connectivity issues
60dB or above is bad and will experience connectivity issues

--
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Forums » Selected ISP Support » Earthlink DSLEarthlink.net Down? »
« DSL & Home Phone - Strange Problem  


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