cgrimster
join:2008-05-14
Toronto, ON
| Speedtouch 780 Experiences
Hi Everyone,
I've been with Teksavvy for about a month, and while the Peer1 routing and customer service reps are both a joy, the equipment I bought from them (Speedtouch 780) has been questionable.
I'll describe the problem, and if anyone else has had any similar experiences can they chime in? Or perhaps it's just me 
It goes down like this: I wake up in the morning and turn on my laptop. It establishes a wireless connection to the ST780. The ST780 may reset itself at this point. It only happens sometimes. Other mornings it's fine.
Anyway, if it does reset itself, the DSL connection comes back almost right away. The PPPoE connection sits at "Connecting...".
I've had two different experiences from this point:
1. I hit "Disconnect" in the web interface, then spend ~5 minutes slamming "Connect" and being told that the connection timed out, before it mysteriously connects and I'm off to the races.
2. This has only happened once, but yesterday no amount of wailing on "Connect" could convince the dumb thing to connect. I tried for 1.5 hours and nothing. Before leaving for work I told it to try again via Windows (under Internet Gateways in My Network Places). That keeps it trying until it gets a connection, rather than needing me to keep hitting "Connect" in the web interface.
When I got home after work the modem logs showed that it had established a PPPoE connection at noon.
Things I haven't tried but will the next time (2) happens:
- do a factory reset of the ST780 and reinput settings.
- set the ST780 to bridge mode and try to get a PPPoE connection from a desktop PC, bypassing the router half of the Speedtouch
Other relevent details:
- latest firmware on the ST780 (6.2.29.2, IIRC)
Has anyone else had similar experiences with this equipment? |
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Flannel
join:2007-11-28
 ·Bell Sympatico
| I have a Speedtouch 780. I'm using it both as a firewalled router and modem with wired PCs and wireless devices connecting with WPA2-PSK AES encryption. I haven't had issues with it since I installed the 6.2.29.2 firmware (before that there was an issue with Vista's default MTU size). It performs very well and I get good speeds, the wireless connection's performance is susceptible to interference, like from Microwave ovens or wireless phones, just like with all devices operating in the 2.4Ghz range.
Here's my device; By the way I'm using the international firmware (Software Variant):
Product Name: ST780
Serial Number: [...]
Software Release: 6.2.29.2
Software Variant: AA
Boot Loader Version: 1.0.6
Product Code: 36035800
Board Name: BANT-R
If you did a firmware update I think you should probably have done a factory reset at that point to ensure a proper clean slate reconfiguration (I don't remember, but would assume it would do one itself).
When you write "the ST780 may reset itself", do you mean it goes through the same sequence as when you cold boot it? |
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mlerner
Premium
join:2000-11-25
Nepean, ON
 ·Rogers Hi-Speed
·TekSavvy Solutions..
·Bell Sympatico
| reply to cgrimster
Is your laptop running XP Service Pack 3? If your modem has UPnP enabled it might cause it to crash. »apcmag.com/router_crashes_blamed···_sp3.htm
--
"If bullshit was money this guy would be richer that Bill Gates." - quote by olebiker on Mirko Bibic |
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Flannel
join:2007-11-28 | Interesting! BTW I personally disabled UPnP on my ST780 since that just seems like a big security hole, allowing any software on your PCs to automatically open ports on your router's firewall (yikes!). |
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cgrimster
join:2008-05-14
Toronto, ON
| reply to Flannel
Flannel:
Yes, I believe that it's the same as when I cold boot it.
Mine came with firmware release 6.2.29.2, although I did do a factory reset when I first set it up. I was having a very bizzare problem where the DSL was synced, the PPPoE was connected, but the clients couldn't access the internet (they could get DNS resolution, though). The Speedtouch could talk to the internet itself (DynDNS updates worked fine).
After I reset it and reconfigured via the web interface it worked fine. Maybe someone at Teksavvy was kind enough to update the firmware before they sent it to me but forgot to do a factory reset? Who knows.
mlerner:
I haven't upgraded to SP3 yet, but I will disable uPnP today as a precaution. The symptoms certainly sound the same, and I don't use uPnP so it won't hurt to turn it off.
Thanks very much for the responses thus far  |
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Flannel
join:2007-11-28
·Bell Sympatico
| said by cgrimster  :[...]Yes, I believe that it's the same as when I cold boot it.[...] Hmmm, just a hypothesis, but could it be overheating? Is your ST780 properly ventilated, does it have room to breathe, is it in an A/Ced room, or does it get too hot considering the recent heat these days? Or another hypothesis is I wonder if it could be power supply related (maybe it is overheating or can't supply at peak power demand)? I measured power demand a while ago, and the wireless feature required one to two WATTs of additional power (the whole thing, without VOIP, consumes around 10 WATTS to run). (And I assume you didn't play with the ST780's wireless power settings (txpower) via the CLI) |
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cgrimster
join:2008-05-14
Toronto, ON
| I don't think the unit itself could be overheating, as it's sitting out on top of the desk so it's breathing well.
I will check out the power supply, though. It's in a jumble of cables and other power supplies next to my UPS.
We keep the temperature set pretty low in the summer so the room is quite cool, but you never know. I have seen a cable modem power supply go south from overheating before, which caused the modem to act up in mysterious ways.
Even if the power supply seems cool, I'm going to try and stress the wireless function by starting a large download from my laptop. Then we'll see if the brick heats up or not.
Oh, and I haven't played with txpower or anything else via the CLI...yet. heh. |
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hfp
join:2008-07-15
| reply to cgrimster
Hello,
i am also a Teksavvy customer, i had a similar problem a couple of month ago. A was close for requesting support because of those unwanted resets randomly happend.
I not systematically tracked that down but i think it was a driver issue for the Centrino/WLAN hardware. The problem started approx. with such a new driver. Of course, it ended even with such a driver.
Hope that will help you. |
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cgrimster
join:2008-05-14
Toronto, ON
| The problem seems to have gone away with a wireless driver upgrade on my laptop as well. The Speedtouch has been up for 22 days now and I've been using the laptop often.
I was going to wait a month before reporting back, but with two of us having the same problem/fix, I think it's safe to say that the problem was old wireless drivers, at least in our cases.
Thanks everyone for your suggestions, and I hope other folks who run into the same issue will find this tread when searching.
Cheers. |
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hfp
join:2008-07-15
| Thanks for reporting too. One note, i would not say "old driver" in my case - it seemed that the driver was broken in between... so it was a new driver which caused the problem and even a newer one which fixed the problem. What i like to say here is, someone having the same problem should even take the eventually fresh updated WLAN driver into account. |
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fourboxers
Premium,Mod
join:2003-05-04
Scarborough, ON
clubs:  |  reply to cgrimster
(topic move) Speedtouch 780 Experiences
Moderator Action
The post that was here, has been moved to a new topic .. »Speedtouch 780 Help |
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