Truth B
@sprintbbd.net
| Sprint Service Termination Shows Customers NO Regard
Sprint Broadband Direct was my only option over dial up back in 2001. The speed always seemed like the T1 I used at work. Cable was not available when I bought my house in 1996 so it was just adding another Dish on my house. I am a telecom geek - 15+ years in the Industry - and this product served me well.
Now the FCC, Sprint and EarthLink have some explaining to do!
The FCC has allowed Sprint to begin a phase out of a service with no notice to the entire customer base. I've known about requirements for going to digital TV for close to 2 years. The FCC and Sprint have given me less than 2 months notice (that is by the post mark not the date on the letter) and it requires me to change my email address. Sprint's letter informs me of my cut off date, that they hope I'll consider the mobile broadband wireless service, additional equipment charges may apply, this will also affect my EarthLink email account (which came with this service) and to contact EarthLink directly about their service.
Really FCC! A company can begin to shut down a service by notifying groups of clients.
Really! Sprint was given the room to collect my payments right up until they chose to let me out of my contract. The Sprint technician who changed out my modem and dish a few months back sprung it on me that I was locked into 2 more years of service.
Companies use these contracts like handcuffs.
Sprint you might have kept a customer by suggesting alternate services and not changing out equipment on a service already being phasing out. How did we get to a point where a customer is locked into a service however the provider can change or discontinue at anytime?
OH - and Sprint - one more thing…
You offered a $25 credit to my invoice for signing a contract for 2 years, an increased price of $60 with the purchase of equipment for $50.
Despicable!!!!
Really EarthLink! Didn't Sprint allow your company to read this letter first? Sprint rubbed their hideous customer service right on you. I've been using an email for 7 years and it is printed on calling cards, resumes and letterhead, used to register EVERY service /product / newsletter / subscrption, etc. EarthLink offered me a service for about $4 a month to keep my address.
FCC please make Sprint pay customers to buy out their contract. Going forward don't let a company profit by slowing notifying customers of a service termination. Sprint's letter blames it all on the FCC.
Sprint - Good Bye!
EarthLink please step up to giving long term faithful customers one email address for free. |
