jaseinatl
join:2006-01-17
Atlanta, GA
 ·AT&T Southeast
 ·Comcast
| reply to RockyBB
Re: Does anyone have an objective opinion about SVC in Atlanta
Wow, sorry it has taken me a minute to get caught up. Thanks for the great conversation and the clarification on a couple of issues.
I wanted to reply to your consideration of Cavalier:
When I started with this firm, they had service through Network Telephone, who used to be Cavalier. There was so much noise on the line that often we would have to call back and hope to get a better connection. Someone suggested that they had the levels wrong on their propietory modem/mux/router/dsu/csu device and it wasn't calibrated for our PBX.
We were paying about 500/mo for a fractional T1, 4 voice lines, 1 fax line. Our connect-speeds were terrible. Their techsupport was non-existent. Their customer service never, I repeat, never answered the phone (as an experiment, I setup one extension to ring non-stop for 24 hours waiting for someone to answer. Occasionally someone would pick up the phone and hang it up, so the extension would re-dial. It was unbelievable. By the time I got my contract with AT&T signed, Cavalier had rejoined Network Telephone. Needless to say, they are not an option for us.
Last August, I talked to AT&T and they promised to port my numbers, transfer my service and have everything running smoothly with 6Mbs access (compared to 1.5Mbs sounded like a deal!) for less than $400/month. As soon as I signed the contract, my sales rep disappeared. They were two weeks late just to show up and they showed up with the DSL modem, no phone lines. Once I finally got a confirmation of the exact date to do the switch, AT&T wasn't there. We were out of service--no voice, no internet for 3 days.
Since we have been with AT&T, we have been without voice or data in some fashion for not less than 3 weeks (21 days). It'll be one year since we signed up with AT&T in AUGUST!
There simply has to be another option.
Thanks again for the great info and the great discussion.
Any other suggestions/advice? Not every law firm has this miserable situation going on, so there has got to be a better answer.
Best wishes,
jase |
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RockyBB
Premium
join:2005-01-31
Castle Rock, CO
| Your problem is that you are dealing with company sales reps on quota and salary who will answer "yeah yeah yeah" without listening to you. The Bell South rep never should have put your internet on DSL, but he wanted to take the path of least resistance to getting the deal so he sold you the cheap stuff, instead of dedicated service. Your situation is not at all difficult for any telecom professional to sort out for you. |
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Mizzat
Will post for thumbs
Premium
join:2003-05-03
Atlanta, GA
·AT&T Southeast
| said by RockyBB  :Your problem is that you are dealing with company sales reps on quota and salary who will answer "yeah yeah yeah" without listening to you. Wow what a blanket statement, and you're not on commission? 
I know for a fact an AT&T/BellSouth person suggested a T1 to him.
Jase, sorry to hear you aren't getting what you asked for, last time I PMed you, you replied back that you were extremely happy with the customer service and everything was fixed. |
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RockyBB
Premium
join:2005-01-31
Castle Rock, CO
| said by Mizzat :and you're not on commission? said by jaseinatl :It has gotten so bad, that our account rep (who was the only reason we even considered sticking it out with AT&T) resigned....I have never been so unhappy with the service I have received in my life. I am strongly encouraging my boss to file suit for negligence. Sounds like he needs a commissioned sales rep, as the salaried rep just too weak to handle it. |
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