netlive
join:2008-05-14
 ·CenturyTel Inc.
| reply to fuffer
Re: Update?
I was paying for biz-class service. I've been doing this long enough to know exactly what service levels I need in order to run my business. I never expected SLA guarantees or dedicated circuits like you would get with a T-1, and that's not at all what I'm complaining about anyway.
There is a certain level of expectation for a business class DSL connection, and getting just over 20% of the bandwidth, being sold one product and receiving something entirely different, and being treated with such contempt and eventually being ignored is absolutely unacceptable.
As I said before, the entire city is ready to lynch CenturyTel and not even our city government has been able to get them to respond. Does this sound like an exception to the rule? Does this sound like someone who is just ignorant of what they really need? Does this sound like just one unhappy customer with an axe to grind?
And CenturyTel's rate of $450/month for a T-1 circuit was with a 3 year contract. So you're basically saying I should fork over a no-bid contract worth $16,200 to a company that can't even get the simple details right? A company that is so rude and technically incompetent that they have an entire city upset with them? A company that won't even respond when the problems are so bad the city government has to get involved? And I'm supposed to put trust in any SLA they provide for the more complex services?
And I have to fervently disagree - a static IP is a very specific technical setup that is very important to the business class users who really need them. A sticky IP is technologically very different from a static IP, and if you really needed a true static IP you would understand that the two are simply not interchangeable at all. |
