ttiiggy
Premium
join:2001-03-27
1 edit | New Install
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Mod-note:
At the poster's request, this thread was locked and discussion moved to:
»New at&t/Yahoo install. FINALLY got Outlook email to send.
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I was a little surprised to get the e-mail from Covad.
#1 Wednesday, June 11, 2008 10:51 AM
From: "Covad Auto Status"
Thank you for ordering AT&T DSL Service powered by Covad. Your AT&T DSL Service request # is: xxxxxxxx.
We are currently confirming the availability of service to your location. Please allow up to 72 hours for e-mail confirmation. In the unlikely event your request cannot be fulfilled, you will be notified by e-mail.
"Covad Auto Status"
To complete your request, it is important to verify that we have the correct customer information. If any of the following order information is inaccurate, please call 1-866-596-8455 with the correct information as soon as possible to ensure there is no delay in processing your order. You may also correct your shipping address through the Customer Care website at »https://status.covad.com
#2 Wednesday, June 11, 2008 11:46 AM
From: "Covad Auto Status"
Thank you for ordering AT&T DSL Service powered by Covad.
We are pleased to inform you that we have received a committed delivery date to prepare your phone line for AT&T DSL Service. Please note that the delivery of the AT&T DSL Service is done remotely. Therefore there is no need for you to do anything at this time. We will notify you once work on the phone line is completed. After the DSL connection is confirmed, you will receive a self-installation kit to complete your order for AT&T DSL Service.
Delivery Date: June 16, 2008
#3 Thursday, June 12, 2008 1:12 PM
From: "Covad Auto Status"
We are pleased to inform you that we have completed the setup of your home phone line (phone number 937-824-xxxx). Your Self Installation Kit for AT&T DSL Service was shipped on 06/12/2008 to:
xx y x ST
DAYTON, OH 454xx and should arrive within 3 to 5 business days.
The tools you need to install AT&T DSL Service on your computer are included. Just follow the simple instructions and you will begin experiencing high speed Internet access.
Install your kit as soon as it arrives. Service will begin automatically when you complete the installation process. However, if you need assistance with the setup, or if you do not receive your AT&T DSL Service kit within 3-5 business days of the above shipping date, please call us at 1-866-596-8455.
I didn't read the 2nd e-mail thoroughly to see that they said service delivery date of 6/16/08. Sometimes they might get done early? 
Looks like delivery should be today.
I plugged in my ES5861 that I brought from home.
It should work, right?
I get [LINK] indicator to light up but no [WAN] or [LANt] or [LANr] indicators solid.
It should function if they are really finished, correct?
even if I haven't registered THIS new line yet?
Is the 'modem' that arrives in the kit going to be better to use? |
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psx_defector
join:2001-06-09
Allen, TX | Probably not set on the right PVC on the 5861.
Covad uses 8/35, if I'm not mistaken. The 5861 doesn't hunt for the PVC, if I'm not mistaken.
So, wait for the new CPE to come in, it should work at that point. |
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ttiiggy
Premium
join:2001-03-27
| I got package. Broadxent Briteport 8012-G1. Looks like just a modem.
I plugged it in. No internet connection light. Oh, well. Monday or Tuesday will be fine.
When I filled out the order online, I put in a desired username of BillyJoeJimBob@att.net. If I decide I don't want to type that whole thing everytime I log on, can I just register with BJJB@att.net or something else? or am I stuck with BillyJoeJimBob@att.net? |
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David
No,there is another.
Premium,VIP
join:2002-05-30
Granite City, IL
clubs:
 ·DIRECTV
 ·magicjack.com
 ·AT&T Midwest
1 edit | Stuuupid question, what number did you call to order or website did you hit up?
was it just the www.att.com? att.net maybe?
business or residential?
details please... for a while I had originally heard they were not selling dsl outside of the footprint. |
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StillLearn
Premium
join:2002-03-21
Streamwood, IL
·AT&T Midwest
| reply to ttiiggy
said by ttiiggy  :When I filled out the order online, I put in a desired username of BillyJoeJimBob@att.net. If I decide I don't want to type that whole thing everytime I log on, can I just register with BJJB@att.net or something else? or am I stuck with BillyJoeJimBob@att.net? I suggest you keep the long one an use that only for administrative purposes with ATT and as your modem and public WiFi login. Create one or more secondary email accounts and use that/those for your friends etc.
Log in with that email to check email via web. If you use an email program, the program remembers your email login anyway.
Also consider AddressGuard addresses. You can create different ones for different purposes. If one starts getting spam, deactivate it. All the various addresses in that case come into the single mail box associated with that address. |
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ttiiggy
Premium
join:2001-03-27
| reply to David
said by David :Stuuupid question, what number did you call to order or website did you hit up? was it just the www.att.com? business or residential? details please... for a while I had originally heard they were not selling dsl outside of the footprint. I started at www.att.com. Account manager. Clicked on Business. Existing Customers section I put in the partial phone number that it asked for prequal. It kicked me around like a pachinko ball and I finally ended up at »www.usa.att.com/dsl/plans/preferred.jsp .
This is a office installation... I expected that was supposed to be Business.
FootPrint? We do have AT&T telephones down here, too. |
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David
No,there is another.
Premium,VIP
join:2002-05-30
Granite City, IL
clubs: | Ok so it wasn't just residential.
Cause I didn't think they took residential orders anymore. |
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psx_defector
join:2001-06-09
Allen, TX
| reply to ttiiggy
said by ttiiggy :If I decide I don't want to type that whole thing everytime I log on, can I just register with BJJB@att.net or something else? or am I stuck with BillyJoeJimBob@att.net? If you register, that's it. Choose wisely.
It sounds as though TAC hasn't finished provisioning the circuit. Unlike ASI, Covad will sometimes take the entire time to provision. Wait for the due date and call in. You should have your circuit ID by then. |
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DslTrblShoot
join:2004-09-23
| reply to David
said by David :Stuuupid question, what number did you call to order or website did you hit up? was it just the www.att.com? att.net maybe? business or residential? details please... for a while I had originally heard they were not selling dsl outside of the footprint. David, from my understanding, when the New T cant provision service for dsl, IE its outside of our Footprint, it goes to Legacy T, and they are still able to provision orders. They will not provision in our footrpint anymore. They will simply get them over to the New T for sales.
At least thats whats going on in the Business office in the Southwest Region anyhow.... |
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ttiiggy
Premium
join:2001-03-27
| reply to ttiiggy
Monday morning I got the email that they were 'DONE' with my install.
I plugged everything in and TRIED it.
Login with my email address and password that I had chosen so I knew what it was.
NO WORKY. 
Fiddled around and finally READ the message that they had me print when I finished the order:
WHAT? This is a new method of logging in. 
I guess whatever works...
I am still having some issues with previous email settings and YahooIM not working on the new connection. ??
That is in a different message: »Help with email through Worldnet / Covad connection |
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ttiiggy
Premium
join:2001-03-27
| reply to David
Is there any way to get assistance with using MS Outlook and this Covad connection? I can't send email except from ONE computer.
I NEED to use a router for multiple computers. This WAS sold as a business network internet connection. They say they don't support using anything except what was shipped.
I call the phone number that att supplied. (866) 596-8455. They make me connect with a PPoE connection with my ONE computer through the supplied Broadxent Briteport 8012-G1 ModemONLY box.
With that connection, I can send and receive messages from all of my email addresses, including the supplied 'UserEMail@att.net' email address.
I called a different att number, 800-288-2020. They couldn't find my account. I assume because this is a Covad connection?
I can't use any of the other computers in the office, they AREN'T CONNECTED. Now what? |
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psx_defector
join:2001-06-09
Allen, TX
| How about telling us your router config, as I asked in »Help with email through Worldnet / Covad connection
Your problem is with your stuff; be it router config or AV/client settings. No one at Worldnet, Covad, or ATTIS will help you with that.
If you are still using the PIX, post your config and we can tell you what is going on pretty fast. |
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ttiiggy
Premium
join:2001-03-27
| They cancelled everything.
I got a message when I logged into the website that they could not bill the at&t&t service with my at&t telephone bill. They said the only way they could provide service was if I give them a credit card number to charge to. I don't have any credit card to use. They said to send everything back.
Done.
I CALLED and ordered at&t/Yahoo DSL, which is what I think I wanted in the first place.
So much for the convenience or ordering online... |
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