longsuffering
@alltel.net
| reply to bgiese5000
Re: I had to e-mail the CEO and other people at HQ
I called about poor dsl speed for 5 years. Last week I called phone repair instead, even the office could hear all the line noise. The first tech said everything was ok. Two days later the phone went dead. The next tech took the time to trace down the line a few poles, then back to my place. There at the first pole he found where a critter had chewed out the back of the phone box. When it rained the box filled with water, all the connections were corroded and muck had filled it in. I mentioned a few times over the years that it seemed rain related, but was ignored. Billing zeroed my bill for next month, small compensation for years of poor service. The bright side is that my dsl is now 'normal', sometimes up and always slower then rated speed. It is working much better though, so my switch to wireless has been delayed. |
