Re: Wildblue Cancellation Experience in WildBlue Satellite http://www.dslreports.com/forum/r20642023 en Wed, 11 Nov 2009 05:08:16 EDT Wed, 11 Nov 2009 05:08:16 EDT Re: Wildblue Cancellation Experience http://www.dslreports.com/forum/remark,20851776 sblaze :
In the interests of accuracy: WB FAP's a 100% and unFAP's at 70% (formerly 80%).
BS. That's what the POLICY is thats not what they DO!

17000
5000
11914
1240

Now I suppose that you can argue that technically I'm still over by 14MB... but the Google Tool shows me at 70%. HMMM.. think when the 14MB falls off they will unfap me automatically? I highly doubt it. I bet it will be a few more days before they unfap me.]]> http://www.dslreports.com/forum/remark,20851776 Sat, 26 Jul 2008 10:30:56 EDT Re: Wildblue Cancellation Experience http://www.dslreports.com/forum/remark,20851754 sblaze :
said by Oldbutnotslow :

Now that they have gone to Google the web page with the graph is no longer accessible. So I loaded up their meter more than once. Terrible tool. By the time I got everything working it was too late, I had reached the 100% mark.
Try this instead of the Google bandwith wasting, time consuming, POS meter.

»myaccount.wildblue.net/wbisp/usa···l.jsp?u=

place your username for wildblue at the end of the URL for it to give you a real world numerical value.]]> http://www.dslreports.com/forum/remark,20851754 Sat, 26 Jul 2008 10:24:45 EDT Re: Wildblue Cancellation Experience http://www.dslreports.com/forum/remark,20848282 AciD_BurN : I was just nailed for $552.00 early cancellation fee even though my contract ran out November 2006!. I had a no contract account an decided to quit. I have been trying to get my money back for several days now to no avail even though they admit it was a mistake. beware folks beware.]]> http://www.dslreports.com/forum/remark,20848282 Fri, 25 Jul 2008 14:50:43 EDT Re: Wildblue Cancellation Experience http://www.dslreports.com/forum/remark,20718991 anon : I am not sure why there should be confusion on this matter. I was told today, after getting a warning email yesterday, by a WildBlue rep that anytime my usage goes over 70% my speed will be throttled back. Installer said nothing about the FAP. Total crooks.]]> http://www.dslreports.com/forum/remark,20718991 Mon, 30 Jun 2008 06:32:44 EDT Re: Wildblue Cancellation Experience http://www.dslreports.com/forum/remark,20668621 Island Jeff :
said by Oldbutnotslow@mt.us :
I tried upgrading my service and the customer service rep said that it would not speed up the process I would still have to wait the 30 days to get my internet to a usable speed.


The only way I could see this as possible is if somehow you downloaded 17+ GB or uploaded 5+ GB all on the one single day you were fapped before the fap kicked in, which doesn't seem like it would be possible.

Did you get the name of the rep who told you this?
--
Very happy TDS DSL user | Wildblue in Lake Michigan]]> http://www.dslreports.com/forum/remark,20668621 Thu, 19 Jun 2008 17:13:06 EDT Re: Wildblue Cancellation Experience http://www.dslreports.com/forum/remark,20668081 ewbragg : Quick update. Wildblue kept to their word and no further CC charges have occurred. ]]> http://www.dslreports.com/forum/remark,20668081 Thu, 19 Jun 2008 15:24:55 EDT Re: Wildblue Cancellation Experience http://www.dslreports.com/forum/remark,20668020 anon : I was also slowed down 2 weeks ago and still awaiting my service to go to a usable level. When I got the email letting me know I was close to the level I tried getting online and checking. Now that they have gone to Google the web page with the graph is no longer accessible. So I loaded up their meter more than once. Terrible tool. By the time I got everything working it was too late, I had reached the 100% mark. I tried upgrading my service and the customer service rep said that it would not speed up the process I would still have to wait the 30 days to get my internet to a usable speed. I suggest anyone that believes that Wild Blue is getting a month worth of pay for nothing contact the FCC. They have a complaint form online. If enough complain maybe they will not only fix their customer service but also do a better job at providing what you pay for.]]> http://www.dslreports.com/forum/remark,20668020 Thu, 19 Jun 2008 15:14:02 EDT Re: Wildblue Cancellation Experience http://www.dslreports.com/forum/remark,20660013 blacksheep : Beg all you want, you're still wrong! Enjoy your new alternative. ;) ]]> http://www.dslreports.com/forum/remark,20660013 Wed, 18 Jun 2008 01:14:27 EDT Re: Wildblue Cancellation Experience http://www.dslreports.com/forum/remark,20655040 AciD_BurN : I beg to differ with you as I was fapped at 80%, my pecentage did not go down with the modem unplugged for 6 days straight. I was paying and could not use it. My speed went down to about 26k at one point so I had no choice but to find an alternative. I must say that it was a good decision. I am now officially done wasting any more breath on WildBlue. Anyone who loves to sign one-sided contracts that a million dollar lawyer cannot break and no speed guarantees combined with lots of Gateway problems and weather outages as well as untrained amateurs for Tier 1 support is more than welcome to join.]]> http://www.dslreports.com/forum/remark,20655040 Tue, 17 Jun 2008 09:36:35 EDT Re: Wildblue Cancellation Experience http://www.dslreports.com/forum/remark,20651070 Spice300 :
said by blacksheep See Profile :

What is so difficult to understand about this?
Anger interferes with reason.
--
Value Pack, beam 31, Riverside gateway]]> http://www.dslreports.com/forum/remark,20651070 Mon, 16 Jun 2008 13:38:18 EDT Re: Wildblue Cancellation Experience http://www.dslreports.com/forum/remark,20645785 blacksheep : No, WildBlue warns you at 80%, FAPs you at 100% and reinstates you to full speed when you drop back down to 70% of your limit. What is so difficult to understand about this? :huh:]]> http://www.dslreports.com/forum/remark,20645785 Sun, 15 Jun 2008 10:02:33 EDT Re: Wildblue Cancellation Experience http://www.dslreports.com/forum/remark,20645206 equivocal :
Wildblue now FAPS you at 70% which means you can never use the remaining 30% you are paying for!


In the interests of accuracy: WB FAP's a 100% and unFAP's at 70% (formerly 80%).

It's like renting a car for a week and discovering that driving around with trunkfull of DVDs has higher bandwidth than WildBlue.]]> http://www.dslreports.com/forum/remark,20645206 Sun, 15 Jun 2008 02:36:27 EDT Re: Wildblue Cancellation Experience http://www.dslreports.com/forum/remark,20642023 AciD_BurN : It took me 4 phone calls due to being cut off every time I chose the cancellation option. A very nice and seemingly concerned young lady tried to talk me into keeping the service.

I explained that the FAP/RUP meter is wrong and that support was useless. I had my modem unplugged overnight and my usage went up by 1%!! I then unplugged it for 6 more days straight and it only went down 2%. I had been fapped on April 19th and was still suffering from the effects.

Bottom line is my new ATT aircard is limited to 5gb but if I use 4.99 gb before the month is over, I will not be fapped, I just have to not use it so much and my speed stays the same. I don't get throttled simply because I am getting close to the limit.

Wildblue now FAPS you at 70% which means you can never use the remaining 30% you are paying for!

That is no different than if you rented a car for a week and they come and take it away from you on Thursday afternoon.

If all business had this approach, they would not be in business for very long.]]> http://www.dslreports.com/forum/remark,20642023 Sat, 14 Jun 2008 09:49:46 EDT Re: Wildblue Cancellation Experience http://www.dslreports.com/forum/remark,20471446 anon : Irony. The activity the call center is best at is cancellations...]]> http://www.dslreports.com/forum/remark,20471446 Mon, 12 May 2008 18:36:09 EDT Re: Wildblue Cancellation Experience http://www.dslreports.com/forum/remark,20470516 Qoiz : 11 minutes? that may be a world record! I doubt anybody else has been able to go start -> finish and cancel that fast, check a records site!

what i am trying to say is, you were very lucky ;) enjoy the much better new connection.]]> http://www.dslreports.com/forum/remark,20470516 Mon, 12 May 2008 15:27:08 EDT Re: Wildblue Cancellation Experience http://www.dslreports.com/forum/remark,20452232 hdman :
said by ewbragg See Profile :

I suspect I can just contact my CC company to put a block on any further charges as well. :D
I doubt you will need to. My cancellation experience was like yours. Quick, painless, done. Enjoy the EVDO, I DO!!

HDMan]]> http://www.dslreports.com/forum/remark,20452232 Thu, 08 May 2008 15:21:04 EDT Re: Wildblue Cancellation Experience http://www.dslreports.com/forum/remark,20451752 ewbragg : I suspect I can just contact my CC company to put a block on any further charges as well. :D]]> http://www.dslreports.com/forum/remark,20451752 Thu, 08 May 2008 13:34:33 EDT Re: Wildblue Cancellation Experience http://www.dslreports.com/forum/remark,20451666 geeke19 : Make sure you check your CC statement next month. very likely that you wil be billed. Thats what happen to me and alot of people. You cancel the service then next month you see a charge from wildblue for service you thought that you canceled.]]> http://www.dslreports.com/forum/remark,20451666 Thu, 08 May 2008 13:18:02 EDT Re: Wildblue Cancellation Experience http://www.dslreports.com/forum/remark,20450072 Doug Huffman : Talk's cheap, the continuing CC charges may not be. Continuing CC charges aren't unheard of.]]> http://www.dslreports.com/forum/remark,20450072 Thu, 08 May 2008 06:53:38 EDT Wildblue Cancellation Experience http://www.dslreports.com/forum/remark,20446454 ewbragg : Last June I had Wildblue.net installed as my only option at the time was Satellite or Dial-up. EVDO was coming into the area but Verizon was to limited and not actually live with REV A yet.

Luckily, as it turns out I only had a one-year contract (which expires June 4/2008) and I pay a month in advance.

1. I called 1-866-WILDBLUE (1-866-945-3258) today at 3pm EST
2. Went through the menu system 3 - 3 - 1
3. Promptly answered call by a very nice lady. Amanda.
4. Asked why I was canceling. My response was because I now had access to SPRINT EVDO and I preferred a less latency connection.
5. She offered $25 off an extra month service to compare to my new EVDO side-by-side, but I declined as I have already tested it to my satisfaction.
6. She went away a few minutes to check things and get a confirmation number.
7. 5 minutes later, she returned and gave me the number and said I was all set.
8. I asked about the equipment, and it turns out I purchased it outright from the beginning so I am free to keep, or resell to a local dealer, or other user.

Total time: 11 minutes

I must admit I was amazed at how prompt, easy, and painless that was.

Thanks Wildblue .. :)]]> http://www.dslreports.com/forum/remark,20446454 Wed, 07 May 2008 15:14:15 EDT