bronxlcsw
join:2005-09-21
Bronx, NY
 ·Verizon FIOS
 ·Optimum Online
 ·Verizon Online DSL
| How long should it take Engineers to fix pole?
I have had severe signal issues for about 2 weeks now and CV came not contarcters and determined the signal coming from the pole was very bad. They made me sign the invoice work order and said they were going to put an order in for the engineers to fix the issue as it does not originate in my home but at the pole instead. That was 1 week ago 7 days to be exact. Still no change . How long should it take?? |
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La Luna
Surviving Ashraful
Premium
join:2001-07-12
Warwick, NY
clubs: | Call CV and ask? |
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frdrizzt
join:2008-05-03
Farmingville, NY | Generally it's within 7-10 days (2-3 for some). I'd call customer service to find out the status. |
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seebeew
join:2002-11-15
Middle Island, NY | reply to bronxlcsw
I had CV come out on Friday and I needed work at the tap. He said someone would be here within 48 hours. |
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momcat1
No Relation To The Bobcat
join:2002-10-21
Wappingers Falls, NY | reply to bronxlcsw
Keep after them! When we had that problem a while back it took 3 weeks of unusable service and numerous phone calls before they fixed it. |
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olololol
@optonline.net
| reply to bronxlcsw
It all depends on the area each area has it's own time period some are same day or 24 hours some areas are 7-10 working days It could also could have and hate to say it lost with in the system somtimes work is generated and put in the wrong as they call it holding pool give a call |
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bronxlcsw
join:2005-09-21
Bronx, NY
·Verizon FIOS
·Optimum Online
·Verizon Online DSL
| reply to bronxlcsw
Tried to call yesterday as my signal is barely there for the last week. On hold 15-20 minutes then the cust serv rep put me on hold for a minute to bring up the order. I was immediately disconnected. Then the line was busy again and on hold another 25 minutes. I just give up. I hate to bother Wilt but this is not right. Cant use on demand and half of the digital channels are heavily pixelated. |
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Jmartz
join:2000-07-20
Tenafly, NJ
| reply to olololol
said by olololol :
It all depends on the area each area has it's own time period some are same day or 24 hours some areas are 7-10 working days It could also could have and hate to say it lost with in the system somtimes work is generated and put in the wrong as they call it holding pool give a call
uM... WHAT? |
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limegrass69
join:2008-05-28
Cross River, NY
·Cablevision
| The bottom line is that the time can vary based on a number of factors. These construction jobs are likely prioritized within the system and area he is in. With all of the storm damage of late, perhaps there is a chance that his job was delayed.
Maybe the other poster is referring to a work queue? In any case, give a call. Can't hurt. |
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frdrizzt
join:2008-05-03
Farmingville, NY | Different jobs take different amounts of time, depending on who has to handle them. Though again, if you haven't heard anything/seen improvement, I'd call up at this 2 week mark to find out what's going on. |
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seebeew
join:2002-11-15
Middle Island, NY | reply to bronxlcsw
CV came today for me. Thats 4 days from when the order was placed. Unfortunately my signal is worse now.... |
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Extsg
join:2008-06-18
West Islip, NY | reply to bronxlcsw
Ask for a lead when you call Tech Support. They can usually directly e-mail or call the department that handles those issues. They say 7 to 10 days but sometimes it can be much longer. |
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justin03
join:2002-09-06
Massapequa, NY
| reply to bronxlcsw
well if the problem was a weak signal from pole (Tap) we set it up for OSP to come and fix problem wich most of time can be fixed same time.. usually they come next day ,if problem has not been fixed yet there could be a issue with the main line on road or some other issue from headend which hasnt been delt with yet.. i mean your area could have lots of issues i guess and could be backlogged with work , but if its been more then a few days u might want another service call , maybe the tech never set up the appt for osp. |
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bronxlcsw
join:2005-09-21
Bronx, NY
·Verizon FIOS
·Optimum Online
·Verizon Online DSL
| reply to bronxlcsw
Well i was able to speak with a Field Manager who was very helpful. He mentioned that since my pixelation was on Local Channels it had something to do with "T-Mobile" I dont know if he was referring to the wireless phone company or theres some cable word in the dictionary called Tmobile. In addition he said he was sending a software patch to the boxes. It seems to have worked because i now have great picture and no pixelation. One other note, a CV tech came to the house and suggested i keep the speakers as far away from my TV as possible as this can cause pixelation. Is tha true?? |
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frdrizzt
join:2008-05-03
Farmingville, NY
·Optimum Online
| There was actually a problem specifically with T-Mobile's (you were right, the cellphone provider) equipment causing interference with some models of the TV boxes when right by it. I don't remember the models, but I did remember thinking it was bizarre that one brand would be drastically different than the others.
And "far away" isn't necessary, but electronic devices can cause interference, so I try to give at least 1 foot between electronics that are sensitive to signal, such as phones, modem, routers, and TV-boxes.
Glad its worked out for you so far. |
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RickNY
Premium
join:2000-11-02
New York | reply to bronxlcsw
Why do I feel like I'm still waiting for a punchline to this question? |
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greatnek
@netvigator.com
| reply to bronxlcsw
said by bronxlcsw  :Tried to call yesterday as my signal is barely there for the last week. On hold 15-20 minutes then the cust serv rep put me on hold for a minute to bring up the order. I was immediately disconnected. Then the line was busy again and on hold another 25 minutes. I just give up. I hate to bother Wilt but this is not right. Cant use on demand and half of the digital channels are heavily pixelated. wow that is just awful service |
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NYR11
Livestrong
join:2002-03-15
Stony Brook, NY
 ·Optimum Voice
·Optimum Online
1 edit | reply to RickNY
said by RickNY :Why do I feel like I'm still waiting for a punchline to this question? Said by "seebeew",
CV came today for me. Thats 4 days from when the order was placed. Unfortunately my signal is worse now....
Said by "bronxlcsw",
One other note, a CV tech came to the house and suggested i keep the speakers as far away from my TV as possible
Engineers, LOL, it doesn't get any funnier than that 
--
Almost forgot. Said by "bronxlcsw"
On hold 15-20 minutes then the cust serv rep put me on hold for a minute to bring up the order. I was immediately disconnected.
"It's a nice day if you wake up in Disneyland" |
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