US Telco Support > AT&T > AT&T Southeast > [Xtreme] 6.0 plan suddenly not available in my area

[Xtreme] 6.0 plan suddenly not available in my area

reply to RedBarchetta
When I worked there, I had heard that they were going to stop offering 6.0 for new (residential) customers but when I left, they hadn't started doing it yet. Anyhow, like Airwolf I find it hard to believe that it all of a sudden isn't supported. Get a second (or third) opinion before you have billing make any changes to your plan. If they have stopped offering 6.0 for new customers, then once you change your plan to 3.0 they won't be able to change it back. Most likely, you were given misinformation. I've had customers let me in on some doozies they were told by other reps, so it may just be a matter of speaking to the right person.

reply to RedBarchetta
I signed up for 6.0 on 3/25/2006. Right now, my connection keeps dropping. The phone Tec told me its going to keep happening until I change my plan to the 3.0 plan. Do you know how crazy that sounds? I asked if I could get a rebate of the difference between the 6.0 and 3.0 as I have been paying for a service that they are now claiming I have not been getting. He told me I'd have to bring it up with billing on Monday, when I call them to change my plan.

reply to RedBarchetta

reply to RedBarchetta

the business office has sold them 6.0 service, believing that the copper loop that the customer is on will support it. the dsl qualifying systems aren't perfect, so sometimes people slip through the cracks and will qualify for a service that can't be supported. as for the outside tech getting the service downgraded, they can't do that. outside techs can't make any sort of billing changes to a customers account, it has to be done by the customer.

Tell me something fellow, How on Earth has RedBarchetta had FastAccess DSL Xtreme 6.0 for over two years without any major problems up until now and all the sudden he does not qualify for Xtreme 6.0 service?

Did someone stretch his loop a couple thousand feet longer?

He did not order Xtreme 6.0 last week and it never worked right from the get go.

Here's what has probably happened to this fellow.

This fellow has had something go wrong on his side of the EBN or possibly something has gone wrong on AT&T Southeast's side of the EBN.

He probably called up the FastAcces DSL Help Desk and talked to someone that's only looking forward to his next paycheck. You get these kind of people on there sometimes.

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This fellow probably doesn't need to downgrade to FastAccess Xtreme 3.0. He needs to refer to the FAQ in my earlier reply and determine if the problem belongs to him or if the problem belongs to AT&T Southeast.

If it belongs to him then he needs to fix it or pay someone to fix it.

If it belongs to AT&T Southeast then he needs to get back on the phone and get some boots on the ground support from a real AT&T Southeast Tech.

reply to RedBarchetta
RedBarchetta, Refer to FAQ in my earlier reply and troubleshoot your connection problems.

Do you remember what your modem's DSL Statistics were before you started having these problems and what speeds were your getting before the trouble started.

reply to anonyjane
AnonyJane, I can only think of two reasons why AT&T Southeast would not want to sell FastAccess DSL Xtreme 6.0 anymore.

1. They hate money.

2. They love money and don't want to sell high speed FastAccess DSL Xtreme 6.0 because they want people to think that the only way to get high speed Internet service is with there U-Verse high latency 6.0/1.0 service with TV that is slower than FastAccess DSL Xtreme 6.0, but they do have their U-Verse 10.0/1.5 to sell that's faster. I would like to see one person with U-Verse 6.0 that has a download throughput speed of 6500Kbps or 812KBps.

reply to Airwolf7

I never thought about that. It could be something like that.

He still needs to check his DSL stats at the test jack just in case it is something he can fix.

reply to cwire

reply to RedBarchetta
This is interesting, I live in Boynton Beach Fl and AT&T DSL just became available in our community last month. I have a friend who lives about a mile from me who has had AT&T DSL for 7 months already. When AT&T DSL became available to me I signed up for the 6.0 FastAccess package. I was at my friends house the other day who has the 3.0 package and he was complaining about the speed, so while I was there he called AT&T to upgrade to the 6.0 FastAceess. To our surprise he was told that the 6.0 speed is not available to him, the 3.0 speed is the fastest available. So he was able to get AT&T DSL 7 months before me but now I can get the fastest speed but he can't? Very strange.

I have watched the at&t collective as it "integrated" other companies. One habit it has is attempting to standardize some of the provisioning limitations...especially for DSL.

What may have been an included distance some day a few years ago (even after at&t ate the southeast) could no longer be within allowances. at&t as the vendor is fully able to set a maximum within the specs for the service to maintain serviceability of the circuits. Their trouble/error rates go a long way to setting the caps.

I normally see it when someone disconnects or downgrades service then wants it back only to find that the rules changed and they can't have it any longer.

If the OP's circuit had not been lengthened due to outside plant rearrangements, it could be that their service falls into the shortened-max black hole.

Odd thing is that at&t has seemed anxious to maintain existing service when they have changed distance maximums so it is surprising that the help desk person blamed distance as the cause.

I'd follow Airwolf7 's suggestion with the FAQ to try to isolate the cause before jumping to conclusions about other issues though.
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At Team Discovery we know how to get more outta that danged 'puter of yours!
If you paid taxes it's a rebate. If you didn't, it's welfare.

Sorry for not getting back sooner, but my DSL totally went down. I got a phone call on my home phone (that I hardly ever use) and it was full of static. I had to use the automated system to report the trouble, thru the static, took me about 2x as long to report it due to all the errors from the automated system not understanding me. Well, here I am back on line, and not dropping connection every 5 min. Now its only happining once every 2-4 hours. I'll run the tests as soon as I get more free time. In the mean time, Speedtest reports that I'm getting around 4.8 down and 480 up. My history shows a high of 5.1 down and around 500 up.

As Bell/ATT sold me a service that they cant support, I think I'll ask that when they downgrade me, that I also get a refund for the 2 1/2 years that I have been paying for the 6.0, when the most they should have sold me is 3.0, thats fair, right?

LOL, Well, it is an interesting idea. So, if you were paying for a WEB host that sold you a plan for 600gb a month, and 2 years later, after not being able to get your 600gb a month, they claim that on the server that your account is on, you should have only been sold the 300gb account due to its slower backbone, would you just say OK and start paying for the lower bandwidth, or would you want want some money back because you were not getting what they sold you originally?

reply to RedBarchetta
I'm on 6 now now. If AT&T downgraded me I'd probably just dump the land line altogether and begrudgingly get Comcast. The Uverse offerings (that are perpetually coming at the end of every year) aren't even that interesting anymore compared to what people in other parts of the country can get now.