l33t
Premium
join:2003-01-23
Indianapolis, IN
clubs:   | reply to Father JackH
Re: [Rant] olive graden
It's still okay as long as you keep track of your purchases... |
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Anonymous_
Anonymous
Premium
join:2004-06-21
127.0.0.1
clubs:
 ·RoadRunner Cable
·Time Warner Cable
 ·Time Warner VOIP
| reply to ilikeme
»youtube.com/watch?v=EKZS4Jn6gRM
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krazyboi
join:2008-06-27
Richardson, TX
| reply to ODYSSEY
said by ODYSSEY  :said by JoelC707 : Older credit card software actually will add a fixed percentage (estimated tip) to the total for authorization (hold). If an actual tip is not inputted, then in three business days after the terminal is settled the original total is charged. This method protects the merchant, because otherwise if the amount of the tip is not available, then the merchant normally eats the cost. When a DEBIT card is processed most banks immediately remove the amount authorized, then credit any difference back. I agree. I called my bank when I first saw the charges and they told me to wait 3 days for it to finally clear and if it was still there to check with OG. If you use a debit card at restaurants the 'pending' amount will have that overhead right when it goes in-I see it all the time. |
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ODYSSEY
join:2001-12-06
Raleigh, NC
·ViaTalk
·Callcentric
·RoadRunner Cable
1 edit | reply to JoelC707
said by JoelC707 :Must have been lucky the manager handled it like that or it was the "corporate" training that helped. I went to a recently opened "mom and pop" restaurant here in Atlanta a few years ago and like you I paid the meal on my card and the tip in cash. Also like you I found the transaction on the card was higher than what it should be, about 18% worth or the amount of a fairly average tip. I discovered it that night when I checked my balance online (paid with a debit card actually) and immediately went back up there. Now to clarify the waiter knew about the cash tip before the card was swiped so it wasn't an honest mistake. Do you know what the manager told me? He told me that banks see it comes from a restaurant and automatically add in 18% for the tip amount. I promptly spit out the word "bullshit". The manager basically said that by the time it actually posts (I took up a print out of the bank statement and the slip) it would be the correct amount. He wasn't very helpful at all but the next time I went there I noticed the waiter was no longer there. The restaurant has changed hands a few times since then so who knows if the manager was really the one behind it to help pad his bottom line. Older credit card software actually will add a fixed percentage (estimated tip) to the total for authorization (hold). If an actual tip is not inputted, then in three business days after the terminal is settled the original total is charged.
This method protects the merchant, because otherwise if the amount of the tip is not available, then the merchant normally eats the cost.
When a DEBIT card is processed most banks immediately remove the amount authorized, then credit any difference back.
Visa/MasterCard changed the rules a couple years back stating that merchants can no longer get authorization for the total plus estimated tip.
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All information expressed in this post is my opinion, and should not be regarded as a statement of fact. |
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JoelC707
join:2002-07-09
Tucson, AZ
clubs:
| reply to hitachi369
While I suppose it's possible, it has never happened again and never happened at any other place (restaurant or otherwise). I don't really understand why it would anyway. Most hold the transaction open until they get back with the slip and finish inputting the tip and total sale amount so it seems like if the waiter inputs the "total" that should be it, no additional amount added for any reason by anyone. |
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hitachi369
Embrace Your Rights
Premium
join:2001-10-03
Grand Rapids, MI | reply to Anon
for what? |
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hitachi369
Embrace Your Rights
Premium
join:2001-10-03
Grand Rapids, MI
 ·AT&T U-Verse
| reply to JoelC707
Re: [Rant] olive graden
said by JoelC707 :Must have been lucky the manager handled it like that or it was the "corporate" training that helped. I went to a recently opened "mom and pop" restaurant here in Atlanta a few years ago and like you I paid the meal on my card and the tip in cash. Also like you I found the transaction on the card was higher than what it should be, about 18% worth or the amount of a fairly average tip. I discovered it that night when I checked my balance online (paid with a debit card actually) and immediately went back up there. Now to clarify the waiter knew about the cash tip before the card was swiped so it wasn't an honest mistake. Do you know what the manager told me? He told me that banks see it comes from a restaurant and automatically add in 18% for the tip amount. I promptly spit out the word "bullshit". The manager basically said that by the time it actually posts (I took up a print out of the bank statement and the slip) it would be the correct amount. He wasn't very helpful at all but the next time I went there I noticed the waiter was no longer there. The restaurant has changed hands a few times since then so who knows if the manager was really the one behind it to help pad his bottom line. There terminal or merchant services most likely add it on automatically. The manager prolly doesn't even understand it. |
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Mr Den
Premium
join:2006-10-17
Elyria, OH | reply to Johkal
Agreed, they are great in my area as well. |
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JoelC707
join:2002-07-09
Tucson, AZ
clubs:
| reply to krazyboi
Must have been lucky the manager handled it like that or it was the "corporate" training that helped. I went to a recently opened "mom and pop" restaurant here in Atlanta a few years ago and like you I paid the meal on my card and the tip in cash. Also like you I found the transaction on the card was higher than what it should be, about 18% worth or the amount of a fairly average tip. I discovered it that night when I checked my balance online (paid with a debit card actually) and immediately went back up there.
Now to clarify the waiter knew about the cash tip before the card was swiped so it wasn't an honest mistake. Do you know what the manager told me? He told me that banks see it comes from a restaurant and automatically add in 18% for the tip amount. I promptly spit out the word "bullshit". The manager basically said that by the time it actually posts (I took up a print out of the bank statement and the slip) it would be the correct amount. He wasn't very helpful at all but the next time I went there I noticed the waiter was no longer there. The restaurant has changed hands a few times since then so who knows if the manager was really the one behind it to help pad his bottom line. |
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dvd536
as Mr. Pink as they come
Premium
join:2001-04-27
Phoenix, AZ
| reply to krazyboi
said by krazyboi :Funny you mention this. The last time I went to Olive Garden in Austin my card was charged an extra $10. We left a nice cash tip on the table and the waiter added the extra money after we left. I ended up calling the manager and he didn’t seem surprised. SOP for these kinds of places. pay with cash to avoid their crap!
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When I gez aju zavateh na nalechoo more new yonooz tonigh molinigh - Ken Lee |
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krazyboi
join:2008-06-27
Richardson, TX
| reply to ilikeme
Funny you mention this. The last time I went to Olive Garden in Austin my card was charged an extra $10. We left a nice cash tip on the table and the waiter added the extra money after we left. I ended up calling the manager and he didn’t seem surprised. I always save my receipts so when I took it to OG for the manager to photocopy, he gave me a free lunch or gift card. The situation sucked but the manager handled it very well. |
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Johkal
Cool Cat
Premium,MVM
join:2002-11-13
Happy Valley
clubs:
·Comcast Digital Vo..
·Comcast
·Vonage
| reply to ilikeme
It must vary from region to region, because the 3 different Olive Gardens I've eaten at have had excellent service & food consistently.
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Write me up a 125.......I Can't Drive 55 »redrocker.com/ »cabowabo.com/ |
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antwanp
Beyond FM, Beyond AM, XM Satellite Radio
Premium
join:2002-05-14
Cedar Hill, TX
clubs:
 ·T-Mobile US
·RoadRunner Cable
| reply to ilikeme
Honestly, I consider Pizza Hut to be more of an Italian restaurant than the Olive Garden ever will be. That's how sad it is. I ate at one the first time I moved to Dallas from San Francisco, and I've been scarred for life! If you have a choice, in my opinion, always head for the "mom and pop" cafes. They may not have corporate budgeting, but the food is more than worth it.
-Antwan L.
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The Perils of Living in 3-D: »www.antwanpayne.com |
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C_
Kill The Socialists
Premium
join:2001-03-19
| reply to Father JackH
said by Father JackH :said by tower29 :I am never responsible for charges that I don't make so I can care less if my card leaves the room. While you are not responsible for charges you haven't made, you are most certainly responsible for accounting for any unauthorized charges that appear on your card statement if your a damn fool and dont check your accounts regularly you deserve to be screwed 
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"and no matter how drunk you get .. don't lick the wall socket to test polarity..." |
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beeman65
join:2001-07-23
Mckeesport, PA
| reply to footballdude
said by footballdude :said by removed :said by Greg_Z :So, you did not realize that OG or Darden Restaurants have gone in the pisser lately. Lately? Olive Garden was never that great to begin with. Soup, Salad, and Breadsticks for lunch. $4.95. Unlimited refills. Other than that, there's no reason to ever walk into an Olive Garden. Agreed. I haven't been there in about a year. I think the last time I ate there, the pasta I had was very oily.
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Get Firefox. Join the new wave. |
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footballdude
Premium
join:2002-08-13
Imperial, MO
| reply to removed
said by removed :said by Greg_Z :So, you did not realize that OG or Darden Restaurants have gone in the pisser lately. Lately? Olive Garden was never that great to begin with. Soup, Salad, and Breadsticks for lunch. $4.95. Unlimited refills.
Other than that, there's no reason to ever walk into an Olive Garden.
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It's a trick. Get an axe. - Ash |
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Father JackH
@lasvegas.net
| reply to tower29
said by tower29 :I am never responsible for charges that I don't make so I can care less if my card leaves the room. While you are not responsible for charges you haven't made, you are most certainly responsible for accounting for any unauthorized charges that appear on your card statement.
And doing so involves time and paperwork. You have to both list the charges and sign an affadavit declaring that those particular charges were not made by you. And that being the case, wouldn't it be easier (not to mention smarter) to keep an eye on your credit card in the first place?
said by tower29 :Cards that do hold the consumer liable for those charges should be cut up and trashed...... Unfortunately, you do end up being held liable for unauthorized credit card charges, albeit indirectly through higher fees and interest rates.
I hope no one is under the impression that credit card companies simply choose to suck up those charges and not pass them on to their customers. Because you'd better believe they do. |
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shaner
Premium
join:2000-10-04
Calgary, AB | reply to ilikeme
Should have, yes. But fear can cause people to not do what they should. |
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ilikeme
I live in a van down by the river.
Premium
join:2002-08-27
Houston, TX
clubs:
·Comcast
1 edit | reply to Phil
said by Phil :said by ilikeme :He did not even come back to the table for at least 5-10 minutes. Because he was probably trying to find the card he accidentally lost. It does happen you know... I was thinking that may be it, but if it is what pisses me off is he did not mention it when he came back to the table. He left the folder and walked off. When I brought it up he acted like he knew nothing about it missing. If he knew it was missing he should have said something when he came back.
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Fiber Optics is the future of high-speed internet access. Stop by the BBR Fiber Optic Forum
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