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Forums » US Cable Support » Comcast » Comcast Cable TV » nasty bug with moto lately
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« bad customer service on an epic scale  
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teckie419

join:2008-06-17
Saginaw, MI


edit:
June 17th, @03:54AM

reply to cypherstream
Re: nasty bug with moto lately

said by cypherstream See Profile :

1. SA HD and DVR's allow for Native HD Resolution Pass through. 1080i channels can come over in 1080i. 720p channels can come over in 720p -- all without powering the box off and going into a menu screen every time you want to change the resolution. The Moto only lets you pick ONE HD resolution.. not both. IE) Convert all 720p channels to 1080i, or convert all 1080i channels to 720p. This triple conversion does loose quality... I've checked and 720p looks better on ESPN,Fox,ABC,etc.. while 1080i looks much crisper on CBS,Discovery,NBC,etc.. So on my TV my box is doing this:

Looks Soft and lost detail (Triple Conversion):
720p channel > Converted to 1080i > Converted to 768p at PDP

Looks really sharp and clear:
1080i channel > Passed through > Converted to 768p at PDP

or when set to 720P...
Looks Really sharp and clear:
720p channel > Passed through > Converted to 768p at PDP

Looks soft and lost detail (Triple Conversion):
1080i channel > Converted to 720p> Converted to 768p at PDP

Even DirecTV, Dish Network, and PACE set top boxes have multiple resolution selections available, allowing you to send the proper broadcasted format to your HDTV, without being touched. I, along with others have been posting this issue with Motorola boxes for well over a year now. I'm surprise no higher ups at various MSO's or even Motorola themselves haven't found these posts on these types of sites, or even through Google searches. The best thing a company can do (Comcast or even Motorola) is to scour the internet and get REAL WORLD user opinions, wishes and complaints. It only can better their products.
I cant thank you enough for posting this information and uncovering this stupid lack of attention on the part of Motorola.

I am new to highdef and have a Samsung T4254 too with the Moto 3416 box. I called my cable provider tonight to ask them why the resolution on the box changed and now always displays 720p, when before I hooked up the HDMI cable it would change based on the resolution. I went through at least 7 customer reps on 4 subsequent calls, a number of transfers, and even a disconnection from a transfer attempt. Not one freaking cable rep knew enough to tell me about the HIDDEN MENU for the Moto box. Not one of them knew about it. One even told me to call back and ask another rep. WTF!! So finally 7 reps later I get a guy that didnt know but went to find out by reading the manual (gee why didnt I think of that).. But from some creative inginuity we BOTH discovered (simultaneously) that the cable box was NOT CAPABLE of displaying the native resolution. It will either upconvert a 720 signal or down convert a 1080 signal, much like your example, which was brilliant by the way. Now I sit here with the same frustration as to what resolution it should really be on 720 or 1080, and that depends on the channel being watched. I can see myself accessing the hidden menu regularly and over time becoming annoyed by it. At least someone here knows about it, understands the problem, and wants to do something about it. Way to go! Keep this thread going!


cypherstream
There's no place like 127.0.0.1

join:2004-12-02
Reading, PA
clubs:
·Cingular Wireless

CEO Michael Willner of Insight investigated this after I commented to a post regarding 720p or 1080i, and they are at least pushing Motorola for a firmware update to correct that simple issue.

I get recognized here:
»www.michaelsinsight.com/2008/06/···esc.html

KoRnGtL15
Premium
join:2007-01-04
Grants Pass, OR
I have Charter and there Motorola DCH-6416. Really hope to see that fix soon.
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