MPSAN
join:2001-05-15
Portland, OR
1 edit | reply to Cyberian75
Re: Verizon pushing FiOS internet to 50Mbps throughout US
said by Cyberian75  :I submitted an upgrade (10/2) order online for the same price. I'm under a two-year contract. Did they say when you would get it? I looked online and for my account in Portland west hills they say that 5/2 is $39.99 but the 10/2 is $42.99. |
|
NoOneButMe
join:2001-08-24
TX | reply to RScottyL
how long dose it take for the site to update your speeds i set it to the 20 by 20 and it sead it was done but i dont have the 20 by 20 yet do i have to do something to get the new speeds ? |
|
SGR
Premium
join:2003-05-19
Lutherville Timonium, MD
clubs:
| reply to MPSAN
said by MPSAN :Did they say when you would get it? I looked online and for my account in Portland west hills they say that 5/2 is $39.99 but the 10/2 is $42.99. I ordered 20/20 about five hours ago and have yet to see the upgrade.  |
|
deblin
Dark Side of the Moon
Premium,MVM
join:2001-09-01
Middletown, DE
| said by SGR :said by MPSAN :Did they say when you would get it? I looked online and for my account in Portland west hills they say that 5/2 is $39.99 but the 10/2 is $42.99. I ordered 20/20 about five hours ago and have yet to see the upgrade. Dude, it's Sunday night. I would at least wait until tomorrow. Even then, I wouldn't expect a one day turnaround. What led you to believe it would occur that fast?
--
perl -le 'print $i=pack(c5,(8**2+3**2),42-10,sqrt(3600),oct(63),(unpack(c, "&")-6)),pack(c7, (70,114,101,101,66,83,68))' |
|
SGR
Premium
join:2003-05-19
Lutherville Timonium, MD
clubs: | deblin,
It only took about two minutes to go from 15/2 to 15/15 although I upgraded by calling billing though. It would be fairly easy to make it near instant online as well but I guess Verizon chooses not to. |
|
deblin
Dark Side of the Moon
Premium,MVM
join:2001-09-01
Middletown, DE
| said by SGR :deblin, It only took about two minutes to go from 15/2 to 15/15 although I upgraded by calling billing though. It would be fairly easy to make it near instant online as well but I guess Verizon chooses not to. Well, in that case you spoke to someone, no? I think the online ordering/upgrade process just adds entries to a queue, and they are processed during normal business hours. It's like calling in, but the order is submitted automatically, but not processed automatically. Someone from verizon can correct me if I'm wrong, but I doubt it's an automatic process from start to finish (though yes, that would be nice).
--
perl -le 'print $i=pack(c5,(8**2+3**2),42-10,sqrt(3600),oct(63),(unpack(c, "&")-6)),pack(c7, (70,114,101,101,66,83,68))' |
|
JohnA
Premium
join:2003-09-16
Pittsburgh, PA | reply to KenAF
I see the same thing. I'm waiting for someone to post a screenshot that has a link to upgrade at the existing contract price. |
|
SGR
Premium
join:2003-05-19
Lutherville Timonium, MD
clubs:
| reply to deblin
You're most likely right in how its handled. I wonder if Verizon realizes they could easily decrease workload among techs by employing real-time, computer generated upgrades for anything that doesn't require a truck roll or user intervention. Not only would their customers be happy, they would save money when new services become available that involve nothing more than a simple "switch". (Then again maybe speed upgrades are more complicated on FiOS. On cable its just a matter of telling your modem to download a different config) |
|
JohnA
Premium
join:2003-09-16
Pittsburgh, PA
| said by SGR : I wonder if Verizon realizes they could easily decrease workload among techs by employing real-time, computer generated upgrades for anything that doesn't require a truck roll or user intervention. Your services records are scattered all over in Vz's computers. They wouldn't trust an auto-program to find them correctly and then modify them. You think we see some errors now. |
|
kicker
join:2001-03-07
Pittsburgh, PA
| reply to JohnA
Hmmm, it looks like the upgrade is available but it's a few bucks more. Is this because I locked in a lower rate with my 2yr contract? This is for Pittsburgh, JohnA, so you should see this by now I would think. |
|
SYNACK
Just Firewall It
Premium,Mod
join:2001-03-05
Venice, CA
 ·Comcast Formerly ..
Host:
Networking
Virtual Private Ne..
Netgear
ZyXEL
| reply to deblin
said by deblin : Well, in that case you spoke to someone, no? I think the online ordering/upgrade process just adds entries to a queue, and they are processed during normal business hours. It's like calling in, but the order is submitted automatically, but not processed automatically. Well, I upgraded online for the same price yesterday, and it gave me an "Order Effective Date: 07-02-2008" in the confirmation e-mail. It is hard to believe that this should take 10+ days since it is just a configuration change.... 
We'll see... |
|
JohnA
Premium
join:2003-09-16
Pittsburgh, PA
| reply to kicker
I still see what I posted before. While your link says "for the same price", it's obviously at a different price. Using this normal upgrade path is likely to produce results like SYNACK posted, ie: effective date some number of days out. That is not the equivalent of making the call to get the new speed for your existing tier, IMHO. |
|
Langning
Premium
join:2003-04-28
Marlborough, MA
 ·Verizon FIOS
| reply to RScottyL
I am 6-7 months into my 2-year contract with the $99 triple play that includes 5/2 internet. Because of new bill format, I have no idea of what my 5/2 internet is priced at.
I like the phrase "Now get DOUBLE the download speed for the same price", are they going to honor it? |
|
aaronwt
Premium
join:2004-11-07
Woodbridge, VA | reply to RScottyL
I see the 50/20 is showing up here for $89.95. I guess i will try calling them to see about upgrading instead of doing it online. |
|
aaronwt
Premium
join:2004-11-07
Woodbridge, VA
·Verizon FIOS
| reply to RScottyL
I just called them and signed up for the 50/20. I'm glad I called instead of doing it online because she told me I could lock it in for two years. Now whether that is actually true or not, I don't know. But at $89.95 I'm hoping it's true because I doubt the price will be that low in a year fromnow. But you never know. |
|
aaronwt
Premium
join:2004-11-07
Woodbridge, VA | reply to RScottyL
Holy Crap! I signed up a few minutes ago and I already see the 50mbs download. It looks like I'll need to work on the up load since I'm still getting the 4 to 4.5mbs upload speed from before. |
|
grydlok
join:2004-01-06
Richmond, VA | Just got my 5/2 to 10/2 bump this morning. |
|
Gordo74
Premium
join:2003-10-28
Monroeville, PA
clubs:
| said by grydlok :Just got my 5/2 to 10/2 bump this morning. Automatically? Called? Online? More details please.
Pittsburgh PA here and still seeing 15/15. |
|
JohnA
Premium
join:2003-09-16
Pittsburgh, PA |
I called. They knew it was to happen today, but didn't know how to enter it to preserve the current price. Supposed to call me back. We'll see. |
|
grydlok
join:2004-01-06
Richmond, VA | reply to Gordo74
called. It took about 5 minutes. |
|
