SYNACK
Just Firewall It
Premium,Mod
join:2001-03-05
Venice, CA
 ·Comcast Formerly ..
Host:
Networking
Virtual Private Ne..
Netgear
ZyXEL
| reply to deblin
Re: Verizon pushing FiOS internet to 50Mbps throughout US
said by deblin  : Well, in that case you spoke to someone, no? I think the online ordering/upgrade process just adds entries to a queue, and they are processed during normal business hours. It's like calling in, but the order is submitted automatically, but not processed automatically. Well, I upgraded online for the same price yesterday, and it gave me an "Order Effective Date: 07-02-2008" in the confirmation e-mail. It is hard to believe that this should take 10+ days since it is just a configuration change.... 
We'll see... |
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JohnA
Premium
join:2003-09-16
Pittsburgh, PA
| reply to SGR
said by SGR : I wonder if Verizon realizes they could easily decrease workload among techs by employing real-time, computer generated upgrades for anything that doesn't require a truck roll or user intervention. Your services records are scattered all over in Vz's computers. They wouldn't trust an auto-program to find them correctly and then modify them. You think we see some errors now. |
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SGR
Premium
join:2003-05-19
Lutherville Timonium, MD
clubs:
| reply to deblin
You're most likely right in how its handled. I wonder if Verizon realizes they could easily decrease workload among techs by employing real-time, computer generated upgrades for anything that doesn't require a truck roll or user intervention. Not only would their customers be happy, they would save money when new services become available that involve nothing more than a simple "switch". (Then again maybe speed upgrades are more complicated on FiOS. On cable its just a matter of telling your modem to download a different config) |
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deblin
Dark Side of the Moon
Premium,MVM
join:2001-09-01
Middletown, DE
| reply to SGR
said by SGR :deblin, It only took about two minutes to go from 15/2 to 15/15 although I upgraded by calling billing though. It would be fairly easy to make it near instant online as well but I guess Verizon chooses not to. Well, in that case you spoke to someone, no? I think the online ordering/upgrade process just adds entries to a queue, and they are processed during normal business hours. It's like calling in, but the order is submitted automatically, but not processed automatically. Someone from verizon can correct me if I'm wrong, but I doubt it's an automatic process from start to finish (though yes, that would be nice).
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perl -le 'print $i=pack(c5,(8**2+3**2),42-10,sqrt(3600),oct(63),(unpack(c, "&")-6)),pack(c7, (70,114,101,101,66,83,68))' |
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SGR
Premium
join:2003-05-19
Lutherville Timonium, MD
clubs: | reply to deblin
deblin,
It only took about two minutes to go from 15/2 to 15/15 although I upgraded by calling billing though. It would be fairly easy to make it near instant online as well but I guess Verizon chooses not to. |
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deblin
Dark Side of the Moon
Premium,MVM
join:2001-09-01
Middletown, DE
| reply to SGR
said by SGR :said by MPSAN :Did they say when you would get it? I looked online and for my account in Portland west hills they say that 5/2 is $39.99 but the 10/2 is $42.99. I ordered 20/20 about five hours ago and have yet to see the upgrade.  Dude, it's Sunday night. I would at least wait until tomorrow. Even then, I wouldn't expect a one day turnaround. What led you to believe it would occur that fast?
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perl -le 'print $i=pack(c5,(8**2+3**2),42-10,sqrt(3600),oct(63),(unpack(c, "&")-6)),pack(c7, (70,114,101,101,66,83,68))' |
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SGR
Premium
join:2003-05-19
Lutherville Timonium, MD
clubs:
| reply to MPSAN
said by MPSAN :Did they say when you would get it? I looked online and for my account in Portland west hills they say that 5/2 is $39.99 but the 10/2 is $42.99. I ordered 20/20 about five hours ago and have yet to see the upgrade. |
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MPSAN
join:2001-05-15
Portland, OR
1 edit | reply to Cyberian75
said by Cyberian75 :I submitted an upgrade (10/2) order online for the same price. I'm under a two-year contract. Did they say when you would get it? I looked online and for my account in Portland west hills they say that 5/2 is $39.99 but the 10/2 is $42.99. |
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Kingscup
join:2006-03-01
united state
| reply to Cyberian75
Thanks for the link. Now I just have to figure out my account number. lol |
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deblin
Dark Side of the Moon
Premium,MVM
join:2001-09-01
Middletown, DE
| reply to Cyberian75
Wait, a different link worked and I found a "change plans" link. But still, it's screwed up. |
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deblin
Dark Side of the Moon
Premium,MVM
join:2001-09-01
Middletown, DE
| reply to Cyberian75
Great! Thanks so much for the link. It let me create the account, but when I try to view the details for my internet info, it tells me that my account number is an invalid phone number.
--
perl -le 'print $i=pack(c5,(8**2+3**2),42-10,sqrt(3600),oct(63),(unpack(c, "&")-6)),pack(c7, (70,114,101,101,66,83,68))' |
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Cyberian75
join:2004-03-16
Beaverton, OR | reply to Kingscup
»https://www22.verizon.com/foryourhome/re···BTN.aspx
Select "I don't have a Verizon phone number." |
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Cyberian75
join:2004-03-16
Beaverton, OR | reply to Kingscup
Call in or use Verizon Direct here. |
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Kingscup
join:2006-03-01
united state
| reply to Cyberian75
I am in a sticky situation now. I don't have Verizon phone service (I have internet/TV) so everything is based off of an account number. Verizon lives and dies by having a phone number as an "account number". If you don't have phone service, Verizon requires payment via credit card. Also, you don't receive a billing statement.
I log into Verizon.net because it will show the internet portion of my bill. It has an account number on it so whenever I need to call Verizon, I can log in and get the account number for Verizon. They have changed the website so now it takes me to Verizon.com in order to see my bill. Verizon.com requires a phone number. I don't have phone service! I am not sure what I am going to do as I want the free upgrade announced by Verizon in this thread. |
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deblin
Dark Side of the Moon
Premium,MVM
join:2001-09-01
Middletown, DE
| reply to Vamp
I can't use the online account thing either for my business (internet-only) FiOS account.
It requires the account phone number, which is my residential FiOS phone number. So it says it can't register the account for a business service against a residential number 
--
perl -le 'print $i=pack(c5,(8**2+3**2),42-10,sqrt(3600),oct(63),(unpack(c, "&")-6)),pack(c7, (70,114,101,101,66,83,68))' |
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Cyberian75
join:2004-03-16
Beaverton, OR | reply to Vamp
No billing statements? |
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Vamp
5c077
Premium
join:2003-01-28
MD
 ·Verizon FIOS
| reply to Cyberian75
said by Cyberian75 :I submitted an upgrade (10/2) order online for the same price. I'm under a two-year contract. Wish I could use the online management stuff.. I had FIOS for 3 months, never received an account number and verizon.com requires account number to create an account, account number is on the bill that I cant view without an account number!
Proof that Verizon is the worst tech support and website out there, I'm not even going to waste my time calling.
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15/15 FIOS || MSN Msgr: scott001^gmail_com |
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Cyberian75
join:2004-03-16
Beaverton, OR | reply to Kingscup
I submitted an upgrade (10/2) order online for the same price. I'm under a two-year contract.
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Michael |
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Kingscup
join:2006-03-01
united state
| reply to MPSAN
said by MPSAN :I am in Portland, Oregon, and have had 5/2 for many Months now. If I read the news right it seems to say that soon...within a Month?...I will be upgraded to 10/2. However, another way to read it is that it is for new customers only. Does anyone know? This could help with them cutting off most Newsgroups You will get the 10/2 but you have to call Verizon and ask for it in order to get it. You will not automatically be upgraded to it.
I am under contract and Verizon has said in the past that if I make any changes in service that my price will go up to the new price. I wonder if upgrading to 10/2 will cause my price to go up. |
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MPSAN
join:2001-05-15
Portland, OR
1 edit | reply to VStarMan
I am in Portland, Oregon, and have had 5/2 for many Months now. If I read the news right it seems to say that soon...within a Month?...I will be upgraded to 10/2. However, another way to read it is that it is for new customers only. Does anyone know? This could help with them cutting off most Newsgroups!
TIA |
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