[Rant] Dell Orders for stock items in Rants, Raves, and Praise http://www.dslreports.com/forum/r20667218 en Tue, 15 Dec 2009 06:01:14 EDT Tue, 15 Dec 2009 06:01:14 EDT Re: [Rant] Dell Orders for stock items http://www.dslreports.com/forum/remark,20731818 witmer1 : I don't mean to don my Apple fanboy hat, but, I had a problem with a refurb iMac I bought at the beginning of the year. Customer Service told me that I had to send in the unit, and they would ship a replacement upon their receipt of the damaged unit.

I shipped the return and called Customer Service the next day. The rep asked me for the FedEx tracking number of the return unit. She tracked it and saw it was on its way back to Apple.

The rep authorized my return and gave me overnight shipping. I shipped the return on Monday with ground shipping from PA to CA, and received my cross shipped iMac on Wednesday. ]]> http://www.dslreports.com/forum/remark,20731818 Wed, 02 Jul 2008 13:48:42 EDT Re: [Rant] Dell Orders for stock items http://www.dslreports.com/forum/remark,20731605 captokita :
said by archaned See Profile :

i beg to differ, my adapter got a short. i called dell and received a replacement the next morning delivered by DHL. This was my one and only call to dell support. Maybe i was lucky.
Warranty perhaps? Dell has the "next day" warranty, which takes top priority on anything else. This is how I see Dell gauges importance:

Warranty orders
New system orders
Parts orders

Their shipping notification is always wrong however, so it's a tough call to know when something really WILL ship, as I've seen items ordered delivered before the site even said it was shipped! ]]> http://www.dslreports.com/forum/remark,20731605 Wed, 02 Jul 2008 13:08:38 EDT Re: [Rant] Dell Orders for stock items http://www.dslreports.com/forum/remark,20731595 captokita :
said by La Luna See Profile :

Then why do they offer overnight shipping if they don't have it? And why do they not tell you this until after the fact?

And six days isn't even close to same day shipping or even next day shipping.
But it's overnighted when it leaves the warehouse. It's being shipped overnight, just not TONIGHT. :D ]]> http://www.dslreports.com/forum/remark,20731595 Wed, 02 Jul 2008 13:05:16 EDT Re: [Rant] Dell Orders for stock items http://www.dslreports.com/forum/remark,20725574 fcisler :
said by removed See Profile :

Dell doesn't have the capability to send out items on the same day -- it doesn't matter if the item is in stock or not, or how much you paid for shipping. Hell, I don't know of any large computer manufactures that can get things shipped out the same exact day.

You should've purchased this from a 3rd party, or just remembered the damn AC adapter to begin with.
B u l l. Dell absolutely positively does have the ability to send items out the same day. Hell, their gold support does it in 4 hours. Believe me. 4 hours usually means that they send a guy from NJ in car to deliver to me, but I have had at least 20+ instances where Dell either provides me my part within 4 hours, or ships it overnight.

But then again, with the amount of s*it we buy from Dell, they better ask how high when I tell them jump.]]> http://www.dslreports.com/forum/remark,20725574 Tue, 01 Jul 2008 11:18:12 EDT Re: [Rant] Dell Orders for stock items http://www.dslreports.com/forum/remark,20679855 redhatnation : Lenovo, makers of Thinkpads, can. Why can't Dell? I ordered RAM for a Thinkpad at 4pm EST on a Tuesday. It arrived 8am Wednesday morning.]]> http://www.dslreports.com/forum/remark,20679855 Sun, 22 Jun 2008 03:42:35 EDT Re: [Rant] Dell Orders for stock items http://www.dslreports.com/forum/remark,20679631 La Luna :
said by removed See Profile :

Dell doesn't have the capability to send out items on the same day -- it doesn't matter if the item is in stock or not, or how much you paid for shipping. Hell, I don't know of any large computer manufactures that can get things shipped out the same exact day.

You should've purchased this from a 3rd party, or just remembered the damn AC adapter to begin with.
Then why do they offer overnight shipping if they don't have it? And why do they not tell you this until after the fact?

And six days isn't even close to same day shipping or even next day shipping.
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11,302 DEADLY TERROR ATTACKS SINCE 9/11~~SARAH BRIGHTMAN SYMPHONY WORLD TOUR]]> http://www.dslreports.com/forum/remark,20679631 Sun, 22 Jun 2008 01:34:29 EDT Re: [Rant] Dell Orders for stock items http://www.dslreports.com/forum/remark,20678924 dvd536 :
said by removed See Profile :

said by dvd536 See Profile :

yeah but at least you'll get a higher level of competence than this: "Vinay was totally useless and just kept reading my email back to me"
What else do you want them to do? The situation is the same either way -- would you really feel better if the guy you're talking to rephrases the email? How would that change anything?
They could explain the delay. A person that knows how to read doesn't need to call to have the email read back to them by someone with an accent they cant understand.
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When I gez aju zavateh na nalechoo more new yonooz tonigh molinigh - Ken Lee]]> http://www.dslreports.com/forum/remark,20678924 Sat, 21 Jun 2008 21:58:28 EDT Re: [Rant] Dell Orders for stock items http://www.dslreports.com/forum/remark,20678638 lovewomen : I took my dell D620 laptop on a three month trip and forgot to pack the charger. I called Dell from my first stop where I was staying three days. Dell shipped me a charger and I did get the charger the next day. I guess the difference is you used the internet and I used the telephone.]]> http://www.dslreports.com/forum/remark,20678638 Sat, 21 Jun 2008 20:45:38 EDT Re: [Rant] Dell Orders for stock items http://www.dslreports.com/forum/remark,20677858 insomniac84 : But here is the deal: If your an advanced user implementing all those webpage crippling plugins, I think you should have the ability to realize when your plugins broke something. And disable them to use the page you broke. Saying javascript must be enabled isn't that important because only the people able to do what I previously describe would know what it means. Would it hurt or confuse if they put that warning, no. Is that warning necessary or really useful, no.]]> http://www.dslreports.com/forum/remark,20677858 Sat, 21 Jun 2008 16:14:24 EDT Re: [Rant] Dell Orders for stock items http://www.dslreports.com/forum/remark,20677512 anon : I feel your pain as I've been suckered by poorly-run companies and their overnight shipping scams too.

Next time, give www.pcconnection.com a shot. I've ordered stuff online at 1am in the morning and had it at my door 9 hours later. ]]> http://www.dslreports.com/forum/remark,20677512 Sat, 21 Jun 2008 14:25:44 EDT Re: [Rant] Dell Orders for stock items http://www.dslreports.com/forum/remark,20676324 anon : If you want sales, especially now, you need to be a lot more specific. If I have to hunt for any information, I won't buy from that vendor. I've got better things to do with my time.
You want my money, you accommodate me within reason.
Zuben]]> http://www.dslreports.com/forum/remark,20676324 Sat, 21 Jun 2008 06:37:16 EDT Re: [Rant] Dell Orders for stock items http://www.dslreports.com/forum/remark,20675953 removed :
said by dvd536 See Profile :

yeah but at least you'll get a higher level of competence than this: "Vinay was totally useless and just kept reading my email back to me"
What else do you want them to do? The situation is the same either way -- would you really feel better if the guy you're talking to rephrases the email? How would that change anything?]]> http://www.dslreports.com/forum/remark,20675953 Sat, 21 Jun 2008 01:34:24 EDT Re: [Rant] Dell Orders for stock items http://www.dslreports.com/forum/remark,20675781 anon :
said by dvd536 See Profile :

it could have been handled flawlessly by an american making $7.50 an hour but no it was through some assclown in india making 20 cents an hour.
Unfortunately, paying some "assclown" in India 20 cents an hour makes perfect sense from Dell's perpsective.

If I understand their market positioning correctly, Dell competes primarily according to price. Michael Dell, IIRC, started his company by building el-cheapo IBM clones in his college dorm room.

So if a company that attracts consumers whose primary consideration is low price moves their support to India in order to take advantage of the low-priced "assclown" availability there, should this really be a surprise for anyone?

After all, consumers have told Dell quite clearly via their wallets that price, above all else, is their primary consideration. There's nothing wrong with that, but if that is the case, Dell would be crazy to spend any more money on support then they absolutely have to.

said by dvd536 See Profile :

next time buy through biz services[they have american support people]
Someone posted something on here earlier (the post vanished for some reason) I'd like to get clarification on.

If I understand correctly, some models of the Latitude are considered business-class machines. Could someone please tell me at what model number the Latitudes go from consumer to business-class machines?

If I read that post correctly, it is indeed possible to talk to assclowns located right here in the US. The kicker, of course, is that these particular folks are only available above a certain price point of laptop. The difference in price goes toward paying the people providing US-based support their $7.50 an hour salaries.]]> http://www.dslreports.com/forum/remark,20675781 Sat, 21 Jun 2008 00:25:27 EDT Re: [Rant] Dell Orders for stock items http://www.dslreports.com/forum/remark,20675727 insomniac84 :
said by Zubenelgenubi :

Nothing on the website says you have to use IE, have javascript or java enabled, or you can't use adblock.
You cripple your browser and are blaming dell that nothing worked? I find that laughable.]]> http://www.dslreports.com/forum/remark,20675727 Sat, 21 Jun 2008 00:10:22 EDT Re: [Rant] Dell Orders for stock items http://www.dslreports.com/forum/remark,20675524 nightdesigns : I don't understand in this time in age how a company cannot ship an in-stock product within 2 business days. I mean 6 days for this guy? Now I have no issue if it clearly says "This product ships within X days" but there's no reason to deal with dell if other companies can ship the exact same product immediately. Most of the companies I deal with for personal use and for work ship within 24 hours, and I thank them by ordering over and over again.
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This Space for Rent...]]> http://www.dslreports.com/forum/remark,20675524 Fri, 20 Jun 2008 23:12:46 EDT Re: [Rant] Dell Orders for stock items http://www.dslreports.com/forum/remark,20675251 dvd536 :
said by archaned See Profile :

i beg to differ, my adapter got a short. i called dell and received a replacement the next morning delivered by DHL. This was my one and only call to dell support. Maybe i was lucky.
GETTING it via DHL and not coming DAMAGED in some way, i'd say you were INCREDIBLY lucky!
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When I gez aju zavateh na nalechoo more new yonooz tonigh molinigh - Ken Lee]]> http://www.dslreports.com/forum/remark,20675251 Fri, 20 Jun 2008 21:54:53 EDT Re: [Rant] Dell Orders for stock items http://www.dslreports.com/forum/remark,20675236 dvd536 :
said by removed See Profile :

said by dvd536 See Profile :

it could have been handled flawlessly by an american making $7.50 an hour but no it was through some assclown in india making 20 cents an hour.
How could it have been "handled flawlessly" by an American? Dell doesn't have the capability to send things out the same day -- it doesn't matter if you're talking to a rep in Bangalore or Austin... you'll get the same answer.

said by dvd536 See Profile :

next time buy through biz services[they have american support people]
That won't make any difference whatsoever. It still takes a few days before they ship your order.
yeah but at least you'll get a higher level of competence than this: "Vinay was totally useless and just kept reading my email back to me"
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When I gez aju zavateh na nalechoo more new yonooz tonigh molinigh - Ken Lee]]> http://www.dslreports.com/forum/remark,20675236 Fri, 20 Jun 2008 21:50:55 EDT Re: [Rant] Dell Orders for stock items http://www.dslreports.com/forum/remark,20675220 archaned : i beg to differ, my adapter got a short. i called dell and received a replacement the next morning delivered by DHL. This was my one and only call to dell support. Maybe i was lucky.]]> http://www.dslreports.com/forum/remark,20675220 Fri, 20 Jun 2008 21:46:14 EDT Re: [Rant] Dell Orders for stock items http://www.dslreports.com/forum/remark,20672697 beeman65 : It sounds like they didn't have it in stock or maybe just ran out of stock. Seems like even if you paid for ground shipping, it still wouldn't ship for six days whenever they got it back in stock.
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Get Firefox. Join the new wave.]]> http://www.dslreports.com/forum/remark,20672697 Fri, 20 Jun 2008 13:01:41 EDT Re: [Rant] Dell Orders for stock items http://www.dslreports.com/forum/remark,20672562 drslash : I would not have expected next day 'processing' and shipping when paying for expedited shipping.

For help in the future, I had a Dell AC adapter fail so I contacted an ebay seller directly and got the new adapter the next day. The adapter price was about half of what Dell was charging.
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Save water...drink beer!]]> http://www.dslreports.com/forum/remark,20672562 Fri, 20 Jun 2008 12:34:48 EDT Re: [Rant] Dell Orders for stock items http://www.dslreports.com/forum/remark,20672524 ElJay : I agree that ordering parts from Dell's website is a pain in the ass (if you can find them to begin with), but if there's no stock on the shelf to go out overnight, then it's not being shipped overnight. This is the case with any product shipping from any fulfillment center. The Indian guy can't help that. I'm glad you had the sense to simply cancel the order and buy it from somebody else.]]> http://www.dslreports.com/forum/remark,20672524 Fri, 20 Jun 2008 12:25:34 EDT Re: [Rant] Dell Orders for stock items http://www.dslreports.com/forum/remark,20671100 removed :
said by dvd536 See Profile :

it could have been handled flawlessly by an american making $7.50 an hour but no it was through some assclown in india making 20 cents an hour.
How could it have been "handled flawlessly" by an American? Dell doesn't have the capability to send things out the same day -- it doesn't matter if you're talking to a rep in Bangalore or Austin... you'll get the same answer.

said by dvd536 See Profile :

next time buy through biz services[they have american support people]
That won't make any difference whatsoever. It still takes a few days before they ship your order.]]> http://www.dslreports.com/forum/remark,20671100 Fri, 20 Jun 2008 03:12:42 EDT Re: [Rant] Dell Orders for stock items http://www.dslreports.com/forum/remark,20671099 removed : Dell doesn't have the capability to send out items on the same day -- it doesn't matter if the item is in stock or not, or how much you paid for shipping. Hell, I don't know of any large computer manufactures that can get things shipped out the same exact day.

You should've purchased this from a 3rd party, or just remembered the damn AC adapter to begin with.
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irc.removed.us - #dslr | DSLR Phishtracker | Email: removed@dslr.net]]> http://www.dslreports.com/forum/remark,20671099 Fri, 20 Jun 2008 03:10:59 EDT Re: [Rant] Dell Orders for stock items http://www.dslreports.com/forum/remark,20670610 dvd536 :
said by gambothell See Profile :

What has happened to Customer Service. This was not an issue of cost, I would have paid twice the price to keep peace at home. I must say that management in these companies should examine their heads because they do not have a clue on what customer expectations are.
Corporate GREED plain and simple.
you actually got someone who wasn't named "steve" or "thomas"? ROFL!!!
it could have been handled flawlessly by an american making $7.50 an hour but no it was through some assclown in india making 20 cents an hour.
next time buy through biz services[they have american support people]
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When I gez aju zavateh na nalechoo more new yonooz tonigh molinigh - Ken Lee]]> http://www.dslreports.com/forum/remark,20670610 Thu, 19 Jun 2008 23:57:54 EDT Re: [Rant] Dell Orders for stock items http://www.dslreports.com/forum/remark,20670024 anon : If you can even look for anything on Dell's website. I wanted a battery for a Latitude, and couldn't even log in. Got stuck in some kind of a loop. Nothing on the website says you have to use IE, have javascript or java enabled, or you can't use adblock. I should think if they want business, being able to shop w/o all the hassle would be a priority.
I complained to the sales dept, and since then have been getting spam about a dell computer.
Zuben]]> http://www.dslreports.com/forum/remark,20670024 Thu, 19 Jun 2008 21:43:50 EDT [Rant] Dell Orders for stock items http://www.dslreports.com/forum/remark,20667218 gambothell : My wife and I were gone for a month and I got home yesterday realizing that I forgot to pack my wife's Dell Inspiron AC adapter. Being a person who takes charge, I decided to immediately purchase a new one and have it shipped overnight so I would not be buzzard meat, for you see she only has about two hours left on her battery and she is behind on some accounting work.... Ouch.

So being a good Dell customer, I decided to purchase a replacement AC adapter from their web site. I found the replacement within a few seconds and ordered it. I decided to pay the $16 dollars for one day shipping and thought that I had put out the fire.

When I received the confirmation from Dell, it said that the replacement AC adapter would not ship for 6 more days even though I paid for overnight shipping. I could not believe my eyes, we all know that notebook AC adapters are off the shelf, stock items, so I decided to call Customer Service to see if I could expedite the order so that I could live another day.

Well, I was put in touch with a guy named Vinay. Yea, right - he could hardly speak English and resided in India. He told me that yes I paid for overnight shipping, but it would not ship for six more days. I explained to him that this is a stocked item. No where on Dell's web site did it say, we cannot process the order for six days. Well, Vinay was totally useless and just kept reading my email back to me. I asked to speak to a supervisor and was told I could not talk to him. What .... I asked for a phone number to talk to a person in the U.S. so I could expedite the order and he said that there was no other number to give me.

Well, I decided to cancel the order and went on Google and found a stocked Inspiron AC adapter within a couple of minutes and had it shipped over night. It also cost less then the one from Dell. Good going Dell....

I will have to think very hard in the future before I purchase any accessory or even a computer from Dell.

What has happened to Customer Service. This was not an issue of cost, I would have paid twice the price to keep peace at home. I must say that management in these companies should examine their heads because they do not have a clue on what customer expectations are.]]> http://www.dslreports.com/forum/remark,20667218 Thu, 19 Jun 2008 12:25:49 EDT