| Incompetent service department Dealing with Integra's service department has been a nightmare. We recently moved our business office and I called Integra 2 months prior to see what we needed to do. Answer: fax a written request 30 days in advance. That was done. I received a call-back and we went over the details and set a date. 10 days before the move I called in to verify all was going as planned. They had no record of the previous conversation and nothing had been done. I was assured that it would be taken care of and would be scheduled as planned.
3 days before the move I called in to make sure all was going as planned. Again, nothing had been done. They had a record that I called and that was all. The problem is that to install a T-1 line it takes 5 days notice to Qwest to install the loop.
Long story short, it has been a week since we moved and we still have no phones or internet. Qwest has installed the loop but doing the cut-over has not been a priority to Integra.
Bottom line is that if you have another option do NOT use Integra Telecom. They have been extremely disruptive to our business and do not seem to care about their customers. |
