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1 edit | FCC needs to make all play by the same rules When I left Verizon a couple of years ago to switch my phone over to cable, the port request was handled IMMEDIATELY. I never had to call and follow up, never had a disruption of service.
Quite a different story when I left Comcast and went back to Verizon. I was told the port request would take 5-10 business days, and it certainly did. No matter who I talked to, they all told me that it just took that long. Funny, it never took Verizon that long.
They did try to get me to stay, and like another poster above, I started getting more offers, especially after I left.
Comcast made it such a messy deal, I actually had to get 2 temporary numbers from Verizon so I can get the DSL turned on, and those temp numbers did cause billing and package confusion.
So if the FCC wants to play it fair, then apply the very same rules to those who currently are abusing them also.
edit: I don't have any problem at all with a company trying to keep a customer as long as the time frame is very reasonable (short). After all, the main goal should be the customer, and if a better offer being made is what they are willing to choose, then so be it. Just don't delay the port process. | |
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| The standard time to transfer a number is 5-10 business days. TWC tells you this. ATT tells you this. VZ SHOULD tell you that. Comcast tells you that.
It's just Comcast reserves the right to have 5-10 days to fully complete. They don't use that information to CALL YOU and offer you a LOWER price. VZ does call.
It's not the same thing and they don't have to make cable play by the rules that VZ is being made to follow. | |
1 edit | said by hottboiinnc:The standard time to transfer a number is 5-10 business days. TWC tells you this. ATT tells you this. VZ SHOULD tell you that. Comcast tells you that. It's just Comcast reserves the right to have 5-10 days to fully complete. They don't use that information to CALL YOU and offer you a LOWER price. VZ does call. It's not the same thing and they don't have to make cable play by the rules that VZ is being made to follow. I don't get your first line. Read my post again, when Verizon ported my number to Comcast they did it in ONE day. I don't remember how long they told me, but it only took a day. Comcast is the one who played games. You posted it as if they made an error of omission, when in fact, the process of leaving them was MUCH easier than coming back (not even including that Comcast messed up the wiring).
And I don't buy your last statement at all, you either give the same rules for everyone, or for no one. They all offer the same services now, so that is no excuse either.
And as stated, I wouldn't care at all if Comcast did try to save me as a customer. I would have told them to pound sand, but there are others who might get a better deal and change their mind. In the end, it should be about what benefits the consumer. | |
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