smcallah
join:2004-08-05
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1 edit | reply to TKJunkMail
Re: FCC went too far on this I think
said by TKJunkMail  : But preventing them from trying to convince customers not to switch goes too far in my opinion. As long as Verizon doesn't slow down the port process, they should have their 1 chance at convincing a user not to switch. After all, cable does this all the time - trying to keep users from switching their TV & internet service to a telco. No, it's not the same as what cable does to keep customers. Verizon was taking a port request and turning it into a sales call. The customer had already made a business transaction with the cable company for phone service. And it obviously slows the port process, how could it not? Simply flagging it so that Verizon would call the customer to sell them service is slowing the port. As they could have done the port at the same time it was flagged.
When a customer calls up cable to cancel, they are calling them directly to stop service, not going through Verizon, and of course cable would take the opportunity to keep them. Verizon does the same when someone calls them directly to cancel.
Now if the FCC ruling somehow allows cable to try to stop a port request the same way Verizon was, but not allowing Verizon to do the same, then you have a point. |
