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fiberguyMy views are my own.Premium
join:2005-05-20
kudos:3 | reply to Turbocpe
Re: Verizon! What's the issue? Everything. While TECHNICALLY they are still providing service, they are no longer their customer. The port process began at the time they order new service. The port request IS the disconnect order to the losing company.. technically, the customer has, to Verizon, already disconnected their service.. during the port, it just takes a few days.
Here's the other thing.. it really shouldn't take 5 - 10 days.. that rule needs to change. Cellular providers can complete a port request in about an hour.. sometimes before they even leave the store of the new provider.
Land line providers need time to roll their techs to the box or to the home.. if I could dispatch a tech same day, there is no reason the ports should be delayed AT ALL. | |
2 edits | said by fiberguy:What's the issue? Everything. While TECHNICALLY they are still providing service, they are no longer their customer. If the service is still being provided, it is assumed it is currently being paid for. I think that is the very definition of a being a "customer".
I agree that holding up the process, or canceling it, is surely questionable. But because they are still technically a customer (they are being provided the service, and they are paying for it), I think it's the business' right to make a last ditch offer.
Again, I'm not suggesting Verizon cancel the request, and then contact the customer. That surely leaves for loopholes where someone might have to make the request multiple times. But I don't see anything wrong with Verizon, in this case, contacting their current customer to see if there is something that they can do to change their mind. The argument previously presented was the difference between the customer soliciting, or the business soliciting. Businesses mail out offers, flyers, make sales calls, and send advertisements emails, so businesses have the "right" to solicit you.
The suggestions that Verizon should have offered better rates to begin with is ludicrous. Tell me, since we are singling out Verizon here (telco), how many cable companies offer you their rock bottom (or best) price all the time? How many cable companies don't have the ability to offer a better discount if a threat of canceling is displayed? | |
fiberguyMy views are my own.Premium
join:2005-05-20
kudos:3 | What you believe, and what is actual are two different things. It's a common mistake that people around these parts like to make. What you believe is "common sense" doesn't always matter in reality.
You also "think" it's business right to make a last ditch offer.. the law differs with that opinion.
I assume since you believe that soliciting for business is always "OK" since it's done all the time.. I suggest you try this. Spend many years in college, get your degree and pass the bar to become a lawyer. Next, go find car accidents and try to pass out your business card (an advertisement) to one of the people involved in the accident and see what happens to you.
There are rules about how businesses (and a lawyer is a "business") for good reasons. The fact that rules were put in place to bar losing phone providers from soliciting during the process of porting, and up to 60 days after, was put in place for a good reason. You may not think so, but both the consumer is harmed as is the winning provider.
I will not spend my time explaining why..
You continue to confuse so many issues. You think this is about the consumer getting the rock bottom price all the time. You most likely think this is all about the consumer getting a better deal by allowing a bidding war. It's not. This is about companies offering ALL consumers equal products in a way that is far. You can't legally sell a product to one customer at a price that you are not willing to sell it to another at the same price.. you need to read up on discrimination as well as other illegal practices. | |
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