Help with BC ADSL installation? in Telus http://www.dslreports.com/forum/r20685156 en Wed, 11 Nov 2009 13:44:26 EDT Wed, 11 Nov 2009 13:44:26 EDT Re: Help with BC ADSL installation? http://www.dslreports.com/forum/remark,20707171 Superwilly : They just resell Telus-branded ADSL. (NOT JSL ADSL).]]> http://www.dslreports.com/forum/remark,20707171 Fri, 27 Jun 2008 10:24:44 EDT Re: Help with BC ADSL installation? http://www.dslreports.com/forum/remark,20696415 CR123 : Call in a repair ticket to TELUS - it's likely that you're on the wrong profile and it may be able to be fixed over the phone (the TELUS CO is right in the middle of town, pretty much, too).

Is JSL Forum a dealer, or an branded reseller (do they sell "JSL Forum ADSL", or are they a dealer that sells TELUS-branded DSL?)]]> http://www.dslreports.com/forum/remark,20696415 Wed, 25 Jun 2008 10:44:35 EDT Re: Help with BC ADSL installation? http://www.dslreports.com/forum/remark,20692500 Superwilly : Thanks for your reply's guys. The 3rd party told me there was nothing he could do to speed up the installation, so I phoned Telus myself. That was yesterday, and the helpful Telus rep I spoke to bumped my install date to today. It's working as I'm typing this!

Sooo... yay Telus and boooo JSL Forum in Cranbrook, BC.

On another note, the 3.0 Mbps office line I ordered is testing at 1.3, and the JSL Forum guy is trying to BS me that there's nothing to be done about that (3.0 is only max, limited by distance from CO...etc).

I know that Telus can try different port profiles to tweak the port for speed, I'm right in the middle of town so distance shouldn't be an issue.

Thoughts on the speed issue?]]> http://www.dslreports.com/forum/remark,20692500 Tue, 24 Jun 2008 16:05:46 EDT Re: Help with BC ADSL installation? http://www.dslreports.com/forum/remark,20688445 JammerMan79 : you tech's.. always showing off :D

we can do it the next day too.. you'll just be without service until you get the modem.]]> http://www.dslreports.com/forum/remark,20688445 Mon, 23 Jun 2008 21:16:01 EDT Re: Help with BC ADSL installation? http://www.dslreports.com/forum/remark,20688244 river_ratbc :
said by netwerk See Profile :

presto order. Any service tech can order ADSL for you and have it installed the next day.
yeppers! Sometimes the same day!]]> http://www.dslreports.com/forum/remark,20688244 Mon, 23 Jun 2008 20:37:11 EDT Re: Help with BC ADSL installation? http://www.dslreports.com/forum/remark,20688069 netwerk : presto order. Any service tech can order ADSL for you and have it installed the next day. ]]> http://www.dslreports.com/forum/remark,20688069 Mon, 23 Jun 2008 20:02:20 EDT Re: Help with BC ADSL installation? http://www.dslreports.com/forum/remark,20686229 JammerMan79 : Is this TELUS ADSL or another company (reseller)?
Who's this 3rd party?

If you did not order the adsl for TELUS you're going to have to deal with them. There's nothing any TELUS employee can do for you.

Unless it's a fielded ERA box it won't take more than 3 days or so (only because you're waiting for the modem). If it is a fielded ERA then it may take longer BUT 2 weeks seems longer than usual.
--
I may work for, but do not necessarily represent the views and beliefs of TELUS Communications.]]> http://www.dslreports.com/forum/remark,20686229 Mon, 23 Jun 2008 14:16:01 EDT Help with BC ADSL installation? http://www.dslreports.com/forum/remark,20685156 Superwilly : Hi all, I'm hoping some Telus-connected members might be able to help me out.

I'm in Cranbrook, BC for an 2 month contract to do some web design for a local developer, and I need ADSL asap. I ordered an Office (3.0 Mbps) package for the office I'm working out of on June 16th, but the 3rd party partner I ordered it from says the install won't happen until June 30. That's 2 whole weeks!

How can I expedite this process? Is there someone at Telus I can call to order the service myself? I know from past experience that Telus seems to have 2 queues - one for themselves and one for partners, and I think I am in the slower queue.

HELP? :)

Thanks,
-Cam]]> http://www.dslreports.com/forum/remark,20685156 Mon, 23 Jun 2008 11:06:27 EDT