Its called a retention department -

Author	All Replies
hairspring join:2007-11-23 Oakville, ON	Its called a retention department I'm surprised the author hasn't heard of them. Every time I try to switch providers, I end up in retention who try to convince me to stay with incentives and horror stories.
hairspring join:2007-11-23 Oakville, ON	to forum · permalink · 2008-06-23 11:23:39 ·
moonpuppy join:2000-08-21 Glen Burnie, MD	Try Comcast's retention department. They lie to you to guilt you into not leaving. Just canceled them this morning when I switched to FIOS.
moonpuppy join:2000-08-21 Glen Burnie, MD	to forum · permalink · 2008-06-23 11:26:08 ·
tshirt Premium,MVM join:2004-07-11 Snohomish, WA kudos:3 Reviews: ·Comcast	That is quite different then holding your phone # hostage, and calling you back to try and get you to switch back. Almost all subscription services have retention programs, which go through the same "we're better"/"please don't leave us"/ "let me offer a better deal" scripts, because they find it effective. If you are firm, and politly say "I'm not interested, please close my account" the process can be very quick.
	to forum · permalink · 2008-06-23 11:36:25 ·

Verizon Lobbyist Tom Tauke Pretends Up Is Down > Its called a retention department