Its called a retention department

Forums » Verizon Lobbyist Tom Tauke Pretends Up Is Down » Its called a retention department


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hairspring join:2007-11-23 Oakville, ON	Its called a retention department I'm surprised the author hasn't heard of them. Every time I try to switch providers, I end up in retention who try to convince me to stay with incentives and horror stories.
	permalink · 2008-06-23 11:23:39 ·

moonpuppy join:2000-08-21 Glen Burnie, MD	Re: Its called a retention department Try Comcast's retention department. They lie to you to guilt you into not leaving. Just canceled them this morning when I switched to FIOS.
	permalink · 2008-06-23 11:26:08 ·

tshirt
Premium,MVM
join:2004-07-11
Snohomish, WA

·Comcast

Re: Its called a retention department

That is quite different then holding your phone # hostage, and calling you back to try and get you to switch back.
Almost all subscription services have retention programs, which go through the same "we're better"/"please don't leave us"/ "let me offer a better deal" scripts, because they find it effective.
If you are firm, and politly say "I'm not interested, please close my account" the process can be very quick.

permalink · 2008-06-23 11:36:25 ·

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Forums » Verizon Lobbyist Tom Tauke Pretends Up Is Down

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