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Forums » Verizon Lobbyist Tom Tauke Pretends Up Is Down » Its called a retention department
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Makes sense »
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moonpuppy

join:2000-08-21
Glen Burnie, MD		reply to hairspring
Re: Its called a retention department

Try Comcast's retention department. They lie to you to guilt you into not leaving. Just canceled them this morning when I switched to FIOS.
to forum · permalink · · 2008-06-23 11:26:08 · Reply to this


tshirt
Premium,MVM
join:2004-07-11
Snohomish, WA
·Comcast

 That is quite different then holding your phone # hostage, and calling you back to try and get you to switch back.
Almost all subscription services have retention programs, which go through the same "we're better"/"please don't leave us"/ "let me offer a better deal" scripts, because they find it effective.
If you are firm, and politly say "I'm not interested, please close my account" the process can be very quick.
to forum · permalink · · 2008-06-23 11:36:25 · Reply to this
Forums » Verizon Lobbyist Tom Tauke Pretends Up Is DownMakes sense »

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