Re: Its called a retention department in http://www.dslreports.com/forum/r20685317 en Wed, 11 Nov 2009 07:05:11 EDT Wed, 11 Nov 2009 07:05:11 EDT Re: Its called a retention department http://www.dslreports.com/forum/remark,20685317 tshirt : That is quite different then holding your phone # hostage, and calling you back to try and get you to switch back.
Almost all subscription services have retention programs, which go through the same "we're better"/"please don't leave us"/ "let me offer a better deal" scripts, because they find it effective.
If you are firm, and politly say "I'm not interested, please close my account" the process can be very quick.]]> http://www.dslreports.com/forum/remark,20685317 Mon, 23 Jun 2008 11:36:25 EDT Re: Its called a retention department http://www.dslreports.com/forum/remark,20685266 moonpuppy : Try Comcast's retention department. They lie to you to guilt you into not leaving. Just canceled them this morning when I switched to FIOS. ]]> http://www.dslreports.com/forum/remark,20685266 Mon, 23 Jun 2008 11:26:08 EDT Its called a retention department http://www.dslreports.com/forum/remark,20685254 hairspring : I'm surprised the author hasn't heard of them.

Every time I try to switch providers, I end up in retention who try to convince me to stay with incentives and horror stories.]]> http://www.dslreports.com/forum/remark,20685254 Mon, 23 Jun 2008 11:23:39 EDT