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tmanson
join:2004-02-18
Minneapolis, MN | Anyone have good service? I have been trying to get this service to work for a couple of months to no avail. A lot of the time there is no connection. Others in my neighborhood have the same results.
Is there anyone out there that has reliable, quality, service from USI Wireless?
How is it working for City employees? | |
| Re: Anyone have good service? -- I have good service I watched as USI installed wireless nodes in my Bryn Mawr neighborhood in late November 07. I saw SSIDs for them in December with a "testing" message only. But it was a full 30 days from that before I got the post card from them inviting me to subscribe. I got my subscription in January 08. In the first three months I had outages twice, one lasted an hour and the other went almost 6 hours -- I called their tech service each time and they told me they had already been aware of the problem and said they were already working on the problem. In my decade of DSL from Qwest, I can't recall ever having an outage. But considering they were in a build out mode, I could forgive a couple of bugs.
But by April I've been glitch free. I am using their Ruckus modem and the window I have it in can just see one of their light pole units at the far end of my block. I now am getting a solid 3 Mb/s inbound all the time, including early evenings, when I would anticipate other users might slow my neighborhood nodes down.
After the trees came into full bloom, I have noticed they have replaced a number of their backhaul 5 ghz antennas. Before they only had little white stick omni antennas, then I saw small panels and now many links in my neighborhood are the larger panel antennas, suggesting that they were having problems with some of their nodes having reliable connections as they were trying to shoot the microwave signals through trees.
Considering I am now paying HALF of what I had paid for my DSL and my speed has doubled, even taking into account my two outages, I think USI Wireless is a homerun for the citizens of Minneapolis and I have recommended them to several friends of mine. People with bad experiences are more likely to post complaints than those of us who have had good luck with them. If I were you, I'd go for it.
Kevin | |
| reply to tmanson
Re: Anyone have good service? We just canceled. We signed up in December '07 when it became available because of the low price, but we have had nothing but problems. First the Ruckus modem couldn't connect with the "node" so after a month they sent us a modem with an extension antenna. That worked for a while. Then the node near our house went down so we had to move the modem and antenna to the other side of the house. Then when it snowed/rained it didn't work right...now the leaves on the trees...what the heck...I could go on for hours about the problems and solutions. To make the long story short. The node near out house has been down since February, they don't seem to care to fix it. Leaves, weather, sunspots, who knows. They couldn't deliver the speed or reliability a reasonable person should expect, and the system went down at least once an hour which logged us off all our web/mail sites. We gave them 6 months to get it right. It was a nightmare (imagine your just about to enter a last second bid on eBay and you hit enter and you get a pop-up saying the internet is down).We now have 7M service from Qwest (which is about the same price as USI's 6M, and the modem is free) and we have reliable service and the speed we are paying for. We have told all out neighbors to avoid USI Wireless. | | |
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