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ILpt4U
Premium
join:2006-11-12
Lisle, IL
kudos:9
Reviews:
·AT&T U-Verse
reply to jaa

Re: The Difference here...

said by jaa:

Just a little off - remember, Telephone Service is different than Cable Television service to you are mixing apples with oranges.
Up until the last few years, I would agree I am comparing apples to oranges. But with the new Triple Play deals that both Comcast and Verizon (and the other CableCos and TelCos) are offering, the apples and oranges are merging to some brand new type of fruit.

With Broadband Internet, Fiber, Docsis 3, VoIP, VDSL, IPTV, and other advances in phone/internet/TV technologies, the lines between Phone Service, Video Service, and Internet Service are being blurred, if not erased.

I just do not think it is too much to ask to make it fair: If you have to call the Cable Co to cancel Cable, you should have to call the Phone Co to cancel POTS or VoIP or Wireless or whatever voice service you have. Otherwise the Cable Cos have an unfair advantage to steal current Phone Co POTS customers as they unroll and expand VoIP while retaining their Video customers because customers would have canceled and switched, but the retention dept locks the customer up with a good deal. Sure, the TelCos want to do the same thing, but as they unroll their video services and add customers there, they are losing POTS customers all over the place, and their customer retention deptartments do not have a chance to respond to port and cancel account orders.

You have to agree that that system is unfair.


PaulHikeS2

join:2003-03-06
Fitchburg, MA
Reviews:
·Comcast
You make it sound like the rules are different between companies when it is actually between different lines of business. The cable companies have no advantage since the same rules apply to ALL companies when dealing with voice service.
--
Jay: What the @#$% is the internet???


jaa
Premium
join:2000-06-13
kudos:2
Reviews:
·Vonage
·Optimum Online
reply to ILpt4U
said by ILpt4U:

With Broadband Internet, Fiber, Docsis 3, VoIP, VDSL, IPTV, and other advances in phone/internet/TV technologies, the lines between Phone Service, Video Service, and Internet Service are being blurred, if not erased.

You have to agree that that system is unfair.
I don't agree - all companies follow the same rules for phone, cable, and internet.

To me, the services remain distinct. I watch TV on my television set. I surf the internet on my computer. I make phone calls with my telephone. Sort of hard to watch the news on your telephone - and just as hard to wish your mom a happy birthday with your TV set.

The fact they all go over fiber has nothing to do with the fact they are distinct services with different regulations.
--
NOTHING justifies terrorism. We don't negotiate with terrorists. Those that support terrorists are terrorists.


ILpt4U
Premium
join:2006-11-12
Lisle, IL
kudos:9
Reviews:
·AT&T U-Verse
said by jaa:

I don't agree - all companies follow the same rules for phone, cable, and internet.

To me, the services remain distinct. I watch TV on my television set. I surf the internet on my computer. I make phone calls with my telephone. Sort of hard to watch the news on your telephone - and just as hard to wish your mom a happy birthday with your TV set.

The fact they all go over fiber has nothing to do with the fact they are distinct services with different regulations.
Yes, but with the Triple play, and possibly even Quad plays, as well as technology development, it is totally possible, and probable, that soon you will be making Video-Phone VoIP calls from your TV. You can already on some Wireless phones watch the news on your phone. And again, with more functions available, especially with IPTV in the mix, you could easily wish your mother happy birthday thru the TV, either by some program, an email, or again, the afore-mentioned Video Phone thru your TV, which IS FINALLY GETTING CLOSER!

And it has very much to do with the fiber and the different regulations. The services are so versatile now and flexible, that the regulations should be consistent for Consumer Telecommunications. Either apply the Phone standard to the Cable Cos, or the Cable Co standard to the Phone Cos. But fair is fair.


ILpt4U
Premium
join:2006-11-12
Lisle, IL
kudos:9
Reviews:
·AT&T U-Verse

1 edit
reply to PaulHikeS2
said by PaulHikeS2:

You make it sound like the rules are different between companies when it is actually between different lines of business. The cable companies have no advantage since the same rules apply to ALL companies when dealing with voice service.
Yes, this is true. But the difference is, that the existing companies are branching into each others areas.

Comcast/the Cable Cos have an unfair advantage, because they have the entrenched Video service, that a customer has to CALL THEM to cancel, at which point the customer is transferred to Customer Retention, to try to save the customer, and I'm sure it works sometimes. Comcast loses a percentage LESS THAN 100% (no idea what the actual number is) of customers who call to cancel service, because the retention department will be successful in keeping some current customers that otherwise would have switched, oh, say to Verizon FiOS.

Verizon/the Tel Cos get the $hit end of the stick here, so to speak, because as the entrenched POTS/Voice provider, a customer does NOT have to CALL THEM to cancel, as that is done thru a Port Request. So Verizon's customer retention department never gets the chance to save the customer. Verizon looses 100% of customers who have a port request initiated, because their customer retention department has no interaction with the customer in this process, as the Customer has requested from Comcast to have Comcast port the number to Digital Voice from Verizon. And Verizon, by law, cannot say no, and I guess they cannot even call the customer to confirm the event (because that confirmation call would also be a retention attempt).

The Telcos are not too worried about losing their TV subscribers yet, as their subscriber rates are increasing dramatically. Cable Cos are not too worried about losing their Phone subscribers yet, either, because again, the numbers are increasing dramatically.

To say the rules are the same by business is an over-simplification. Cable Cos are getting into traditional Tel Co business, and quite successfully, and the way the laws/regulations are set up, it helps them in the process. Tel Cos are getting into traditional Cable Co business, and the laws/regulations there are completely different, and there is no such thing as Verizon initiating a TV port request, so Verizon CANNOT cancel your current TV service from Comcast for you. But of course, Comcast CAN cancel your current Phone service from Verizon for you.

That is unfair.