Re: Makes sense

Forums » Verizon Lobbyist Tom Tauke Pretends Up Is Down » Makes sense


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comacst does almost the same with fios »
« Its called a retention department

EPS

join:2008-02-13
Hingham, MA

So basically you're saying that it doesn't matter if the customer could save money on phone service? What is the goal of competing providers, then?

Now, I'm predicating this on the assumption that Verizon isn't being too aggressive- i.e., refusing to take no for an answer, calling incessantly, delaying porting longer than necessary, etc. but is instead just using delays inherent to the porting process to offer one last chance offering. If they're doing anything more than that then there should be restrictions.

permalink · 2008-06-23 16:56:09 · Print ·

battleop join:2005-09-28 00000	Re: Makes sense The providers were competing and obviously the other carrier has won the customers business. Once they have reached the part where the number is to be ported it is supposed to be too late.
	permalink · 2008-06-23 17:49:40 ·

wildcat man

join:2007-11-03
Kansas City, MO

·Sprint Mobile Broa..

The issue is that VZ would not call everyone who ported away. They use street address, Zip Code, and potentially any other history that they had, including things like "how much long distance?" or "did they have international calling?" or other factors. This is a violation of proprietary calling information. Re: not everyone would get called, as the ruling indicated, just the most predicted valuable customers.

permalink · 2008-06-23 20:54:55 ·

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Forums » Verizon Lobbyist Tom Tauke Pretends Up Is Down

comacst does almost the same with fios »
« Its called a retention department


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